mercari.com
Unclaimed- Rating
- 1.7 ⭐⭐ on SmartCustomer
- Reviews
- 2,405 reviews
- Years in business
- 22 years
- Address
- PO Box 60178, Palo Alto, CA 94306
- Email address
- contact-us@mercari.com
- Phone number
- +1 888-325-2168
- Contact page
- mercari.com/us/help_center/contact/
- Website
- mercari.com
Your Go-to Marketplace for Deals on Used & Secondhand ItemsDiscover deals on everything from secondhand fashion to pre-owned collectibles, electronics, books & more on Mercari. Your go-to marketplace for hassle-free selling and deals.
Your Go-to Marketplace for Deals on Used & Secondhand ItemsDiscover deals on everything from secondhand fashion to pre-owned collectibles, electronics, books & more on Mercari. Your go-to marketplace for hassle-free selling and deals.
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<a href="https://truthsignal.com/business/mercari.com"
title="See the full Truth Signal report on mercari.com">
<img src="https://truthsignal.com/business/mercari.com/badge.svg"
alt="Truth Signal truth score for mercari.com"
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</a>Summary
Get MarkdownIs mercari.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.
We read 5 of its pages: contact, about, returns, delivery and privacy. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 2,405 reviews on SmartCustomer average only 1.7 stars out of 5. We could not find an archive history for its website.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 5 of its pages · contact, about, returns, delivery and privacy.
- Its website address was registered 22 years ago.
- It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A large number of independent reviews (2,405 on SmartCustomer), but it falls short with only 1.7 stars out of 5.
Not found
- Web history and authority information was not found from our checks.
Our technical team has been informed.
How to check if mercari.com is legit
1 be cautious · 6 clear · 1 not found · 2 for informationTo check if mercari.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about mercari.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves the US; founded in 2013 (Wikipedia) · BBB rating AFor information
- The Better Business Bureau rates it A, and accredits it; 678 of its 5,723 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- its Better Business Bureau profile is a US listing
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage
- Better Business Bureau profile
- Found
- BBB rating
- A
- BBB accredited
- Yes
- BBB complaints closed in three years
- 5,723
- BBB complaints closed in twelve months
- 1,745
- BBB complaints resolved to the customer's satisfaction
- 678
- BBB complaint types
- Product Issues: 2,238, Service or Repair Issues: 1,798, Delivery Issues: 792, Sales and Advertising Issues: 320, Billing Issues: 307, Customer Service Issues: 186, Order Issues: 82
- BBB customer reviews
- 923
- BBB reasons for rating
- 5,723 complaint(s) filed against business
- BBB business started
- 18 Feb 2014
- BBB file opened
- 3 Oct 2014
- Type (Wikipedia)
- Public
- Industry
- E-commerce
- Founded
- February 1, 2013; 13 years ago
- Area served
- Japan, Taiwan, United Kingdom, and United States
Domain registrationIts website address was registered 22 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 22 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 5 of its pages: contact, about, returns, delivery and privacyClear
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Contact phone number found
- +1 888-325-2168
Quoted word for word from mercari.com.
- In their own words
- “It's the perfect place to go to declutter or discover items that will breathe new life into your space. Letting go has never felt so good - it's almost as good as finding your new favorite thing. We connect millions of people across the U.S. to shop and sell almost anything.” About page
- Faulty or damaged items
- “If an item is damaged and determined by Mercari to be hazardous or unsafe to ship, it will not be eligible for return to the seller.” Returns page
- Delivery cost
- “Prepaid labels include up to $200 in Shipping Protection for standard, Media Mail and economy shipments and $20 for USPS First Class Envelope.” Delivery page
Customer reviewsRated 1.7 stars out of 5 from 2,405 reviews on SmartCustomerBe cautious
- It has a review page on Trustpilot
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | Unknown |
| SmartCustomer | 1.7 out of 5 | 2,405 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found |
- Independent review platforms
- 1
- SmartCustomer rating
- 1.7 out of 5
- SmartCustomer review count
- 2,405
Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information
- Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
- Real people have visited its website since February 2021 or earlier
- Popularity among Chrome users
- top 50,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 5,000 sites
Web history and authorityWe were unable to find out how long its website has been online.Not found
- Wikipedia page
- yes
Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and X); the largest audience is 1,066,315 followers on FacebookClear
| Platform | Profile | Audience |
|---|---|---|
| Profile | 1,066,315 followers | |
| Profile | 378,000 followers | |
| X | Profile | Unknown |
| Profile | 11,287 followers | |
| YouTube | Not found | |
| TikTok | Profile | Unknown |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x
- Social follower counts
- 1,455,602 followers in total
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blockedClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Certificate issuer
- Amazon
- Certificate type
- DV
- Certificate expires
- 3 Dec 2026
- Nameservers
- ns-1366.awsdns-42.org
ns-1694.awsdns-19.co.uk
ns-73.awsdns-09.com
ns-947.awsdns-54.net - Address
- 18.244.140.107
18.244.140.45
18.244.140.70
18.244.140.20
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