# Mercari, Inc. (mercari.com)

Is mercari.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 82 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from SmartCustomer 1.7 · 2,405 reviews; BBB A · 678 of 5,723 resolved
- Claimed: no
- Assessed: 2026-10-09

## Summary

We read 5 of its pages: contact, about, returns, delivery and privacy. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 2,405 reviews on SmartCustomer average only 1.7 stars out of 5. We could not find an archive history for its website.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: address, policy terms, state read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 5 of its pages: contact, about, returns, delivery and privacy (source: website)
- Its website address was registered 22 years ago (source: rdap)
- It is among the 5,000 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A large number of independent reviews (2,405 on SmartCustomer), but it falls short with only 1.7 stars out of 5 (source: reviews)

## Not found

- Web history and authority information was not found from our checks. (source: wayback)

## How to check if mercari.com is legit

To check if mercari.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about mercari.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US; founded in 2013 (Wikipedia) · BBB rating A (For information)
- Who they are: Domain registration: Its website address was registered 22 years ago (Clear)
- Who they are: Website details: We read 5 of its pages: contact, about, returns, delivery and privacy (Clear). Pages found: contact (https://mercari.com/us/help_center/contact/), about (https://mercari.com/about/), returns (https://mercari.com/us/help_center/topics/returns/policies/refunds-and-returns/), delivery (https://mercari.com/shipping/), privacy (https://mercari.com/us/help_center/topics/account/policies/mercari-privacy-policy/)
- Reputation and track record: Customer reviews: Rated 1.7 stars out of 5 from 2,405 reviews on SmartCustomer (Be cautious)
- Reputation and track record: Visitor traffic: It is among the 5,000 most-visited sites on the internet (Cloudflare Radar) (For information)
- Reputation and track record: Web history and authority: We were unable to find out how long its website has been online. (Not found)
- Reputation and track record: Social presence: It is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and X); the largest audience is 1,066,315 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from mercari.com's own pages.

- In their own words: “It's the perfect place to go to declutter or discover items that will breathe new life into your space. Letting go has never felt so good - it's almost as good as finding your new favorite thing. We connect millions of people across the U.S. to shop and sell almost anything.” (https://mercari.com/about/)
- Faulty or damaged items: “If an item is damaged and determined by Mercari to be hazardous or unsafe to ship, it will not be eligible for return to the seller.” (https://mercari.com/us/help_center/topics/returns/policies/refunds-and-returns/)
- Delivery cost: “Prepaid labels include up to $200 in Shipping Protection for standard, Media Mail and economy shipments and $20 for USPS First Class Envelope.” (https://mercari.com/shipping/)

## Could not be checked this time

- wayback

## Cite

Truth Signal, Mercari, Inc.: truth score 82 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/mercari.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/mercari.com