Truth score 86 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

86/ 100

Truth score

High truth signals

Top 10% of businesses we’ve checked

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

SmartCustomer96 reviews2.5

marksandspencer.com

Unclaimed

Rating: 2.5 ⭐⭐⭐ on SmartCustomer
Reviews: 96 reviews
Domain age: 28 years
Address: 35 North Wharf Road, London W2 1NW
Email address: Not found
Phone number: +44 333 014 8000
Contact page: marksandspencer.com/c/contact
Website: marksandspencer.com

marksandspencer.com

M&S | Marks & Spencer | Fashion, Home, Beauty, Food & GiftsShop on-trend womenswear, quality menswear, home and beauty essentials and mouth-watering food and drink. Order online with free delivery or collection at M&S

marksandspencer.com

This address on 22 Jan 2003

Checked on 17 Oct 2026, 11:08

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Summary

Get Markdown

Is marksandspencer.com legit and trustworthy? Truth score 86 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 1 not found, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 5 of its pages: contact, returns, delivery, terms and privacy. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube), with its largest audience of 6,034,492 followers on Facebook. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 96 reviews on SmartCustomer average only 2.5 stars out of 5. We could not find a matching registered company or an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Positives

We read 5 of its pages · contact, returns, delivery, terms and privacy.
Its website address was registered 28 years ago.
It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 6,034,492 followers on Facebook.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A low number of independent reviews (96 on SmartCustomer), but it falls short with only 2.5 stars out of 5.

Not found

Company details information was not found from our checks.
Email address information was not found from our checks.

How to check if marksandspencer.com is legit

1 be cautious · 7 clear · 1 not found · 1 for information

To check if marksandspencer.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about marksandspencer.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsFounded in 1884 (Wikipedia)Not found

Country

Where the company is based: UK
Why we believe that: its legal pages give an address in England and Wales, its terms are governed by the laws of England and Wales, its phone number starts +44, its postcode is a UK postcode
Which countries the company serves: UK
Why we believe that: £ prices on its homepage, its delivery page says it ships to the UK

Registration

VAT number: Not found

From Wikipedia

Type (Wikipedia): public limited company
Industry: retail
Founded: 1884
Employees: 85813

SourcesWikipedia

Domain registrationIts website address was registered 28 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 28 years
Domain transfer lock enabled: Yes

Website detailsWe read 5 of its pages: contact, returns, delivery, terms and privacyClear

Company contact phone number is available

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: +44 333 014 8000

What its pages say

Quoted word for word from marksandspencer.com.

How long you have to return: “Our goodwill returns policy means you can return any item (excluding sale items) bought in store or online within 28 days of when you purchased or received it.” Returns page
Do returns cost anything: “The quickest way to return an item is at one of our Fashion, Home & Beauty stores, but you can also make a free return by post.” Returns page
Faulty or damaged items: “• You have a right to reject faulty goods within 30 days of receipt and receive a full refund to your original payment method.” Returns page
Delivery cost: “Browse our special selection of gifts with free delivery to send your loved one a treat.” Delivery page

SourcesHomepage Contact page Delivery page Privacy page Returns page Terms page

Reputation and track record

Customer reviewsRated 2.5 stars out of 5 from 96 reviews on SmartCustomerBe cautious

Platform	Rating	Reviews
Trustpilot	Not found
SmartCustomer	2.5 out of 5	96
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found
Trustindex	Not found

Independent review platforms: 1
SmartCustomer rating: 2.5 out of 5
SmartCustomer review count: 96

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 5,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 20,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 27 years agoClear

Website archive history: 27 years
Wikipedia page: yes

SourcesFirst archived copy Wikipedia

Social presenceIt is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 6,034,492 followers on FacebookClear

Its YouTube channel has 110,000 subscribers and 1751 videos, the latest uploaded on 12 Oct 2026

Platform	Profile	Audience
Facebook	Profile	6,034,492 followers
Instagram	Profile	3,000,000 followers
X	Profile	Unknown
LinkedIn	Not found
YouTube	Profile	110,000 subscribers
TikTok	Profile	194,800 followers

Social platforms with discovered profiles: facebook, instagram, tiktok, x, youtube
Social follower counts: 9,339,292 followers in total
YouTube channel: 1,751 videos, 110,000 subscribers, last upload 12 Oct 2026

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear