lush.com
Website
LUSH Fresh Handmade Cosmetics | Vegetarian & Cruelty Free | LUSHInventors of the bath bomb and the home of bath art. We're here to create a cosmetics revolution and leave the world lusher than we found it.
LUSH Fresh Handmade Cosmetics | Vegetarian & Cruelty Free | LUSHInventors of the bath bomb and the home of bath art. We're here to create a cosmetics revolution and leave the world lusher than we found it.
Own this business? See what is holding the score back.
Truth score
Business details
- Category
- Cosmetics and make-up
- Founded
- 1995
- Places to visit
- 31 storesLondon (3), Birmingham, Edinburgh, Ipswich, Chelmsford and more
- Sells
- Physical goods
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Licensed trade
- No licence normally needed
- Domain age
- 30 years
- Address
- Lush Customer Care Poole Quay Unit 21-22 Dolphin Quays Poole Dorset BH15 1HU
- Email address
- wecare
@lush.co.uk - Phone number
- +44 1202 930051
- Contact page
- lush.com/
uk/ en/ faq/ contact-us - Website
- lush.com
- Social media
Customer reviews
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</a>Summary
Is lush.com legit and trustworthy? Truth score 93 out of 100, high truth signals: 9 of 10 public checks clear, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.
We read 3 of its pages: contact, returns and privacy. Its website address was registered 30 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube), with its largest audience of 654,000 followers on Instagram. No malware or phishing warnings found for its website.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
Positives
- We read 3 of its pages · contact, returns and privacy.
- Its website address was registered 30 years ago.
- It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 654,000 followers on Instagram.
- No malware or phishing warnings found for its website.
What they offer
Inventors of the bath bomb and the home of bath art. We're here to create a cosmetics revolution and leave the world lusher than we found it.
31 stores
Numbers are places close together. Positions from OpenStreetMap contributors.
LUSH Fresh Handmade Cosmetics offers support and help through their help page, which can be found in the sources below.
How to check if lush.com is legit
To check if lush.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about lush.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsFounded in 1995 (Wikipedia)
- Registered with the Information Commissioner's Office (ICO) to handle personal data
- Where the company is based
- UK
- Why we believe that
- the site's structured data states its country, its legal pages give an address in United Kingdom, its phone number starts +44, its postcode is a UK postcode
- Which countries the company serves
- UK
- Why we believe that
- its structured data names the area it serves
- Data protection registration (ICO)
- Registered
- VAT number
- Not found
- ICO data-protection fee payer
- Yes
- Type (Wikipedia)
- private company limited by shares
- Industry
- cosmetics industry
- Founded
- 1995
Domain registrationIts website address was registered 30 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 30 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 3 of its pages: contact, returns and privacy
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact phone number found
- +44 1202 930051
- Contact page found
- Contact page
Quoted word for word from lush.com.
- Faulty or damaged items
- “If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us.” Returns page
Reputation and track record
Customer reviewsRated 3.0 stars out of 5 from 201 reviews on SmartCustomer
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Not found | |
| SmartCustomer | 3.0 out of 5 | 201 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found | |
| Trustindex | Not found | |
| Not checked |
Visitor trafficReal people visited its website in 24 of the last 24 months
- Real people have visited its website since February 2021 or earlier
- It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 100,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 100,000 sites
Web history and authorityFound: wikipedia page
- Wikipedia page
- yes
Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 654,000 followers on Instagram
What data this site collects about you
What its privacy policy saysWe found this business stores and uses your data
- Says it does not sell your personal data.
- “6.2 We will only use your personal data when the law allows us to and we will never sell your data to third parties.”
- Shares your data with other companies.
- “7.4 We may share your personal information with third parties service providers established outside the UK and EEA, for the purposes of providing services to you or supporting our business operations.”
- May send your data to other countries.
- “7.4 We may share your personal information with third parties service providers established outside the UK and EEA, for the purposes of providing services to you or supporting our business operations.”
Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the company
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name goes to spam
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- quarantine
- Security certificate browsers warn about
- No
- Certificate issuer
- Google Trust Services
- Certificate type
- DV
- Certificate expires
- 19 Jan 2027
- Nameservers
- brad.ns.cloudflare.com
rita.ns.cloudflare.com - Address
- 104.18.222.113
104.18.221.113
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