# LUSH Fresh Handmade Cosmetics (lush.com)

Is lush.com legit and trustworthy? Truth score 93 out of 100, high truth signals: 9 of 10 public checks clear, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 93 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from SmartCustomer 3.0 · 201 reviews; average 3.0
- Claimed: no
- Assessed: 2026-10-30

## Business details

- Category: Cosmetics and make-up
- Founded: 1995
- Places to visit: 31 stores (London (3), Birmingham, Edinburgh, Ipswich, Chelmsford and more)
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 30 years
- Address: Lush Customer Care Poole Quay Unit 21-22 Dolphin Quays Poole Dorset BH15 1HU
- Email address: wecare@lush.co.uk
- Phone number: +44 1202 930051
- Contact page: https://lush.com/uk/en/faq/contact-us
- Website: https://lush.com/
- Social media: Facebook https://www.facebook.com/lush/, Instagram https://www.instagram.com/lush/, X https://twitter.com/LushLtd, LinkedIn https://www.linkedin.com/company/lush/, YouTube https://www.youtube.com/channel/UChewoP6Us_3Lm_4sRPhxe2A

## Summary

We read 3 of its pages: contact, returns and privacy. Its website address was registered 30 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube), with its largest audience of 654,000 followers on Instagram. No malware or phishing warnings found for its website.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: about, shipping, terms pages linked: the site's own pages name them in a link or heading, but no such page was read.

## Positives

- We read 3 of its pages: contact, returns and privacy (source: website)
- Its website address was registered 30 years ago (source: rdap)
- It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 654,000 followers on Instagram (source: social)
- No malware or phishing warnings found for its website (source: safe_browsing)

## How to check if lush.com is legit

To check if lush.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about lush.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Founded in 1995 (Wikipedia) (Clear)
- Who they are: Domain registration: Its website address was registered 30 years ago (Clear)
- Who they are: Website details: We read 3 of its pages: contact, returns and privacy (Clear). Pages found: contact (https://lush.com/uk/en/faq/contact-us), returns (https://lush.com/uk/en/faq/returns-and-refunds), privacy (https://lush.com/uk/en/faq/privacy-notice)
- Reputation and track record: Customer reviews: Rated 3.0 stars out of 5 from 201 reviews on SmartCustomer (Clear)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 654,000 followers on Instagram (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from lush.com's own pages.

- Faulty or damaged items: “If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us.” (https://lush.com/uk/en/faq/returns-and-refunds)

## Cite

Truth Signal, LUSH Fresh Handmade Cosmetics: truth score 93 out of 100, legitimacy confidence High, assessed 2026-10-30, https://truthsignal.com/business/lush.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/lush.com