lightinthebox.com
Unclaimed- Rating
- 4.1 ⭐⭐⭐⭐ on SmartCustomer3.77 ⭐⭐⭐⭐ on Reviews.io
- Reviews
- 23,214 reviews
- Years in business
- 20 years
- Address
- 51 Tai Seng Avenue, #05-02B/C, Pixel Red, Singapore
- Email address
- Not found
- Phone number
- Not found
- Contact page
- lightinthebox.com/help/orders/contact-us
- Website
- lightinthebox.com
LightInTheBox-Worldwide Shipping | Trendy Clothing & FashionFind everything you want- a wide range of hot selling apparels and more at reasonable prices.Sign up now to get the latest deal & daily new products.
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<a href="https://truthsignal.com/business/lightinthebox.com"
title="See the full Truth Signal report on lightinthebox.com">
<img src="https://truthsignal.com/business/lightinthebox.com/badge.svg"
alt="Truth Signal truth score for lightinthebox.com"
width="210" height="56" style="border:0"
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</a>Summary
Get MarkdownIs lightinthebox.com legit and trustworthy? Truth score 83 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
We read 3 of its pages: contact, returns and terms. Its website address was registered 20 years ago, and is locked against transfer to someone else. It has a review page on Trustpilot. Customers have left 13,907 reviews on SmartCustomer, averaging 4.1 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: BBB concerns with the business's practices. Of its 242 complaints closed in three years, 72 were resolved to the customer's satisfaction. We could not find an email address or a phone number.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 3 of its pages · contact, returns and terms.
- Its website address was registered 20 years ago.
- It has a review page on Trustpilot.
- Excellent independent reputation · 13,907 reviews on SmartCustomer, rated 4.1 stars out of 5.
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- The Better Business Bureau rates it F, and does not accredit it; 72 of its 242 complaints closed in three years were resolved to the customer's satisfaction.
Not found
- Email address information was not found from our checks.
- Phone number information was not found from our checks.
How to check if lightinthebox.com is legit
8 clear · 2 for informationTo check if lightinthebox.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about lightinthebox.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves the US · BBB rating FFor information
- The Better Business Bureau rates it F, and does not accredit it; 72 of its 242 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- its Better Business Bureau profile is a US listing
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage, it publishes pages in 19 languages
- Better Business Bureau profile
- Found
- BBB rating
- F
- BBB accredited
- No
- BBB complaints closed in three years
- 242
- BBB complaints closed in twelve months
- 65
- BBB complaints resolved to the customer's satisfaction
- 72
- BBB complaint types
- Product Issues: 111, Delivery Issues: 71, Service or Repair Issues: 31, Sales and Advertising Issues: 13, Customer Service Issues: 7, Order Issues: 7, Billing Issues: 2
- BBB customer reviews
- 376
- BBB reasons for rating
- BBB concerns with the business's practices, 242 complaint(s) filed against business
- BBB file opened
- 30 Dec 2014
Domain registrationIts website address was registered 20 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 20 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 3 of its pages: contact, returns and termsClear
- HTTPS enabled
- Yes
- Contact email or contact form available
- Not found
- Contact phone number found
- Not found
Quoted word for word from lightinthebox.com.
- Do returns cost anything
- “Who will pay for the return postage?” Returns page · from Common Crawl's copy saved 9 August 2026
Customer reviewsSmartCustomer 4.1 stars from 13,907 reviews · Reviews.io 3.77 stars from 9,307 reviewsClear
- It has a review page on Trustpilot
- Rated 3.77 stars out of 5 from 9,307 reviews on Reviews.io
- Rated 4.1 stars out of 5 from 13,907 reviews on SmartCustomer
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | Unknown |
| SmartCustomer | 4.1 out of 5 | 13,907 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 3.77 out of 5 | 9,307 |
| Feefo | Not found |
- Independent review platforms
- 2
- Reviews.io rating
- 3.77 out of 5
- Reviews.io review count
- 9,307
- SmartCustomer rating
- 4.1 out of 5
- SmartCustomer review count
- 13,907
Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information
- Real people have visited its website since February 2021 or earlier
- It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 50,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 20,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 19 years agoClear
- Website archive history
- 19 years
- Wikipedia page
- no
Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 595,000 followers on InstagramClear
- Its YouTube channel has 74,100 subscribers and 9662 videos, the latest uploaded 729 days ago
| Platform | Profile | Audience |
|---|---|---|
| Profile | Unknown | |
| Profile | 595,000 followers | |
| X | Profile | 385,400 followers |
| Profile | 4,368 followers | |
| YouTube | Profile | 74,100 subscribers |
| TikTok | Profile | 14,200 followers |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x, youtube
- Social follower counts
- 1,073,068 followers in total
- YouTube channel
- 9,662 videos, 74,100 subscribers, last upload 729 days ago
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name goes to spamClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- quarantine
- Certificate issuer
- DigiCert Inc
- Certificate type
- DV
- Certificate expires
- 5 Feb 2027
- Nameservers
- ns1.p201.dns.oraclecloud.net
ns2.p201.dns.oraclecloud.net
ns3.p201.dns.oraclecloud.net
ns4.p201.dns.oraclecloud.net - Address
- 148.153.88.162
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