myheritage.com
Unclaimed- Rating
- 4.4 ⭐⭐⭐⭐ on Trustpilot4.2 ⭐⭐⭐⭐ on SmartCustomer2.23 ⭐⭐ on Reviews.io
- Reviews
- 70,158 reviews
- Years in business
- 25 years
- Address
- Not foundNo address found using the trading company name
- Email address
- Not found
- Phone number
- +1 385-334-3981
- Contact page
- myheritage.com/contact-myheritage
- Website
- myheritage.com
Free Family Tree, Genealogy, Family History, and DNA TestingCreate your family tree. Take a MyHeritage DNA test for ancestry and genetic testing. Access 41.1 billion historical records for genealogy research.
Free Family Tree, Genealogy, Family History, and DNA TestingCreate your family tree. Take a MyHeritage DNA test for ancestry and genetic testing. Access 41.1 billion historical records for genealogy research.
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title="See the full Truth Signal report on myheritage.com">
<img src="https://truthsignal.com/business/myheritage.com/badge.svg"
alt="Truth Signal truth score for myheritage.com"
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</a>Summary
Get MarkdownIs myheritage.com legit and trustworthy? Truth score 83 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
We read 3 of its pages: contact, terms and privacy. Its website address was registered 25 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, LinkedIn, TikTok and X), with its largest audience of 630,019 followers on Facebook. Customers have left 62,827 reviews on Trustpilot, averaging 4.4 stars out of 5. Customers have left 7,318 reviews on SmartCustomer, averaging 4.2 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 13 reviews on Reviews.io average only 2.23 stars out of 5. We could not find an address or an email address.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 3 of its pages · contact, terms and privacy.
- Its website address was registered 25 years ago.
- It is on 4 social media platforms (Facebook, LinkedIn, TikTok and X); the largest audience is 630,019 followers on Facebook.
- Excellent independent reputation · 62,827 reviews on Trustpilot, rated 4.4 stars out of 5.
- Great independent reputation · 7,318 reviews on SmartCustomer, rated 4.2 stars out of 5.
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A low number of independent reviews (13 on Reviews.io), but it falls short with only 2.23 stars out of 5.
Not found
- Address information was not found from our checks.
- Email address information was not found from our checks.
How to check if myheritage.com is legit
1 be cautious · 7 clear · 2 for informationTo check if myheritage.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about myheritage.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves Austria, Brazil, Switzerland and Taiwan · BBB rating A+For information
- The Better Business Bureau rates it A+, and accredits it; 303 of its 857 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- its phone number starts +1, its Better Business Bureau profile is a US listing
- Which countries the company serves
- Austria, Brazil, Switzerland, Taiwan
- Why we believe that
- it publishes pages for 4 countries (hreflang)
- Better Business Bureau profile
- Found
- BBB rating
- A+
- BBB accredited
- Yes
- BBB complaints closed in three years
- 857
- BBB complaints closed in twelve months
- 313
- BBB complaints resolved to the customer's satisfaction
- 303
- BBB complaint types
- Product Issues: 355, Billing Issues: 232, Service or Repair Issues: 146, Sales and Advertising Issues: 42, Customer Service Issues: 32, Delivery Issues: 27, Order Issues: 23
- BBB customer reviews
- 375
- BBB business started
- 12 Sep 2011
- BBB file opened
- 11 Jan 2012
- Industry
- Internet, genealogy, genetic genealogy
Domain registrationIts website address was registered 25 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 25 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 3 of its pages: contact, terms and privacyClear
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Not found
- Contact phone number found
- +1 385-334-3981
Quoted word for word from myheritage.com.
- Phone support
- “Call us toll-free” Contact page
Customer reviewsTrustpilot 4.4 stars from 62,827 reviews · SmartCustomer 4.2 stars from 7,318 reviews · Reviews.io 2.23 stars from 13 reviewsBe cautious
- Rated 2.23 stars out of 5 from 13 reviews on Reviews.io
- Rated 4.2 stars out of 5 from 7,318 reviews on SmartCustomer
- Rated 4.4 stars out of 5 from 62,827 reviews on Trustpilot
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 4.4 out of 5 | 62,827 |
| SmartCustomer | 4.2 out of 5 | 7,318 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 2.23 out of 5 | 13 |
| Feefo | Not found |
- Independent review platforms
- 3
- Reviews.io rating
- 2.23 out of 5
- Reviews.io review count
- 13
- SmartCustomer rating
- 4.2 out of 5
- SmartCustomer review count
- 7,318
- Trustpilot rating
- 4.4 out of 5
- Trustpilot review count
- 62,827
Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information
- Real people have visited its website since February 2021 or earlier
- It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 5,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 20,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 24 years agoClear
- Website archive history
- 24 years
- Wikipedia page
- yes
Social presenceIt is on 4 social media platforms (Facebook, LinkedIn, TikTok and X); the largest audience is 630,019 followers on FacebookClear
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyOne known data breach involving the company: MyHeritage, the latest 8 years agoClear
- Known data breaches found
- 1
In October 2017, the genealogy website MyHeritage suffered a data breach. The incident was reported 7 months later after a security researcher discovered the data and contacted MyHeritage. In total, more than 92M customer records were exposed and included email addresses and salted SHA-1 password hashes. In 2019, the data appeared listed for sale on a dark web marketplace (along with several other large breaches) and subsequently began circulating more broadly.
- Accounts affected
- 91,991,358
- Date
- 26 Oct 2017
- Data exposed
- Email addresses, Passwords
Breach data: Have I Been Pwned
Domain and email securityIts email is protected: mail forged in its name is blockedClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Certificate issuer
- DigiCert Inc
- Certificate type
- OV
- Certificate expires
- 12 Nov 2026
- Nameservers
- dns1.p07.nsone.net
dns2.p07.nsone.net
dns3.p07.nsone.net
dns4.p07.nsone.net - Address
- 45.60.13.42
45.60.11.42
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