libertylondon.com

Website

libertylondon.com

Liberty Londonlibertylondon.com

Liberty | Designer Department Store Selling Luxury BrandsDiscover the full range of luxury fabrics, designer clothing, stylish homewares and sumptuous beauty products from Liberty, London's favourite heritage department store.

youtube.com

Introducing the New Haberdashery Space at LibertyThe latest video on its YouTube channel

UnclaimedChecked on 30 Oct 2026, 20:46

Own this business? See what is holding the score back.

Truth score

Truth score 87 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

87/ 100

High truth signals

Top 10% of businesses we’ve checked

Business details

Category: Department store
Founded: 1875
Founded by: Arthur Lasenby Liberty
Places to visit: 1 storeLondon
Sells: Physical goods
Sells to: The public
Kind of seller: Sells its own goods or services
Licensed trade: No licence normally needed
Domain age: 15 years
Address: 210-220 Regent Street, London, W1B 5AH
Email address: customerservices@libertylondon.com
Phone number: +44 20 3893 3062
Contact page: libertylondon.com/hc/en-us/articles/26122287223057-How-do-I-contact-Customer-Services
Website: libertylondon.com
Social media

Customer reviews

SiteReviewsRating

Trustpilot787 reviews

Reviews.io32 reviews2.34

Total819

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

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Summary

Is libertylondon.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 1 not found, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 4 of its pages: contact, returns, terms and privacy. Its website address was registered 15 years ago, and is locked against transfer to someone else. It has 787 reviews on Trustpilot. No malware or phishing warnings found for its website. Be cautious: its 32 reviews on Reviews.io average only 2.34 stars out of 5. We could not find social media profiles.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Positives

We read 4 of its pages · contact, returns, terms and privacy.
Its website address was registered 15 years ago.
787 reviews on Trustpilot.
No malware or phishing warnings found for its website.

Be cautious

A low number of independent reviews (32 on Reviews.io), but it falls short with only 2.34 stars out of 5.

Not found

Social presence information was not found from our checks.

Our technical team has been informed.

What they offer

Discover the full range of luxury fabrics, designer clothing, stylish homewares and sumptuous beauty products from Liberty, London's favourite heritage department store.

— Liberty London, in their own words

Where to find them

1 store, in London

See it on OpenStreetMap

Position from OpenStreetMap contributors.

Opening hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 10:00 to 20:00; Sunday 12:00 to 18:00

Getting help

Liberty London offers support and help through their help page, which can be found in the sources below.

SourcesIts homepage Help Centre

Latest YouTube video

Correct as of 30 Oct 2026, 20:46

How to check if libertylondon.com is legit

To check if libertylondon.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about libertylondon.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsFounded in 1875 (Wikipedia)

Country

Where the company is based: Not stated with its address
Which countries the company serves: Europe, UK, Hong Kong, US
Why we believe that: £ prices on its homepage, it publishes pages for 2 countries (hreflang), its structured data names the area it serves, its delivery page says it ships to the UK, its delivery page says it ships to the US, its delivery page says it ships to Hong Kong, its delivery page says it ships to Europe

Registration

VAT number: GB788668837

From Wikipedia

Type (Wikipedia): private limited company
Industry: retail
Founded: 1875

SourcesWikipedia

Domain registrationIts website address was registered 15 years ago

Its website address is locked against being transferred to someone else

Domain age: 15 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: contact, returns, terms and privacy

Company contact email is available
Company contact phone number is available

HTTPS enabled: Yes
Contact phone number found: +44 20 3893 3062
Contact page found: Contact page

What its pages say

Quoted word for word from libertylondon.com.

Phone support: “Phone lines are open Monday to Saturday from 10am to 8pm, and on Sundays from 12pm to 6pm UK time.” Contact page
How long you have to return: “Refunds will be made back to your original payment method within 14 days of us receiving the returned goods.” Returns page
Do returns cost anything: “Returns are free for all international orders.” Returns page
Who you're buying from: “For the purpose of these terms and conditions, Liberty means Liberty Retail Limited, company number 42342 with its registered office address at 210-220 Regent Street, London, W1B 5AH.” Terms page

SourcesHomepage Terms page Returns page Privacy page Promotional terms and conditions.html Contact page

Reputation and track record

Customer reviews819 reviews across 2 platforms, rated 2.34 to 2.34 out of 5

Platform	Rating	Reviews
Trustpilot	Unknown	787
SmartCustomer	Not found
G2	Not found
Capterra	Not found
Reviews.io	2.34 out of 5	32
Feefo	Not found
Trustindex	Not found
Google	Not checked

Visitor trafficReal people visited its website in 24 of the last 24 months

Real people have visited its website since February 2021 or earlier
It is among the 200,000 most-visited sites on the internet (Cloudflare Radar)

Monthly visitor data

Popularity among Chrome users: top 100,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 200,000 sites

Web history and authorityFound: wikipedia page

Wikipedia page: yes

SourcesWikipedia

Social presenceIts website links to its profiles on Facebook, Instagram, TikTok and YouTube

Its YouTube channel has 11,300 subscribers and 544 videos, the latest uploaded on 29 Oct 2026

Platform	Profile	Audience
Facebook	Profile	Unknown
Instagram	Profile	Unknown
X	Not checked
LinkedIn	Not checked
YouTube	Profile	11,300 subscribers
TikTok	Profile	25,900 followers

YouTube channel: 544 videos, 11,300 subscribers, last upload 29 Oct 2026

What data this site collects about you

What its privacy policy saysWe found this business stores and uses your data

Shares your data with other companies.: “Sometimes Liberty will need to share your personal data with third parties and suppliers outside of the United Kingdom, such as the European Economic Area (the "EEA") (i.e. all 27 EU Member States plus Iceland, Liechtenstein and Norway), the USA, India and Japan.”
May send your data to other countries.: “Sometimes Liberty will need to share your personal data with third parties and suppliers outside of the United Kingdom, such as the European Economic Area (the "EEA") (i.e. all 27 EU Member States plus Iceland, Liechtenstein and Norway), the USA, India and Japan.”
Says how long it keeps your data.: “Where we process personal data for site security purposes, we retain it for 24 months.”

SourceIts privacy policy

Tracking tools on its homepageGoogle Tag Manager

Named in its homepage's code when we read it. Others may load later, so this list may not be complete.

Google Tag Manager: Loads other tracking tools, which may not be listed here.

Uses OneTrust to ask which cookies you allow.

Safety

Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.