# Liberty London (libertylondon.com) Is libertylondon.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 1 not found, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied. - Truth score: 87 out of 100 - Legitimacy confidence: high - Customer satisfaction: mostly dissatisfied, from Trustpilot · 787 reviews · rating not read; Reviews.io 2.34 · 32 reviews - Claimed: no - Assessed: 2026-10-30 ## Business details - Category: Department store - Founded: 1875 - Founded by: Arthur Lasenby Liberty - Places to visit: 1 store (London) - Sells: Physical goods - Sells to: The public - Kind of seller: Sells its own goods or services - Licensed trade: No licence normally needed - Domain age: 15 years - Address: 210-220 Regent Street, London, W1B 5AH - Email address: customerservices@libertylondon.com - Phone number: +44 20 3893 3062 - Contact page: https://libertylondon.com/hc/en-us/articles/26122287223057-How-do-I-contact-Customer-Services - Website: https://libertylondon.com/ - Social media: Facebook https://www.facebook.com/libertylondon, Instagram https://instagram.com/LibertyLondon, TikTok https://www.tiktok.com/@libertylondon, YouTube https://www.youtube.com/user/libertylondon - Latest YouTube video: Introducing the New Haberdashery Space at Liberty https://www.youtube.com/watch?v=v-ayB7QWku8 ## Summary We read 4 of its pages: contact, returns, terms and privacy. Its website address was registered 15 years ago, and is locked against transfer to someone else. It has 787 reviews on Trustpilot. No malware or phishing warnings found for its website. Be cautious: its 32 reviews on Reviews.io average only 2.34 stars out of 5. We could not find social media profiles. Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam. Final check: about page linked: the site's own pages name it in a link or heading, but no such page was read. ## Positives - We read 4 of its pages: contact, returns, terms and privacy (source: website) - Its website address was registered 15 years ago (source: rdap) - 787 reviews on Trustpilot (source: reviews) - No malware or phishing warnings found for its website (source: safe_browsing) ## Be cautious - A low number of independent reviews (32 on Reviews.io), but it falls short with only 2.34 stars out of 5 (source: reviews) ## Not found - Social presence information was not found from our checks. (source: social) ## How to check if libertylondon.com is legit To check if libertylondon.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about libertylondon.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit). - Who they are: Company details: Founded in 1875 (Wikipedia) (Clear) - Who they are: Domain registration: Its website address was registered 15 years ago (Clear) - Who they are: Website details: We read 4 of its pages: contact, returns, terms and privacy (Clear). Pages found: contact (https://libertylondon.com/hc/en-us/articles/26122287223057-How-do-I-contact-Customer-Services), returns (https://libertylondon.com/uk/information/delivery-and-returns.html), terms (https://libertylondon.com/uk/information/legal.html), privacy (https://libertylondon.com/uk/information/privacy-policy-and-cookies.html) - Reputation and track record: Customer reviews: 819 reviews across 2 platforms, rated 2.34 to 2.34 out of 5 (Be cautious) - Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information) - Reputation and track record: Web history and authority: Found: wikipedia page (Clear) - Reputation and track record: Social presence: Its website links to its profiles on Facebook, Instagram, TikTok and YouTube (Not found) - Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one. - Safety: Data breach history: No known data breach involving the company (Clear) - Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear) ## What its pages say Quoted word for word from libertylondon.com's own pages. - Phone support: “Phone lines are open Monday to Saturday from 10am to 8pm, and on Sundays from 12pm to 6pm UK time.” (https://www.libertylondon.com/hc/en-us/articles/26122287223057-How-do-I-contact-Customer-Services) - How long you have to return: “Refunds will be made back to your original payment method within 14 days of us receiving the returned goods.” (https://www.libertylondon.com/uk/information/delivery-and-returns.html) - Do returns cost anything: “Returns are free for all international orders.” (https://www.libertylondon.com/uk/information/delivery-and-returns.html) - Who you're buying from: “For the purpose of these terms and conditions, Liberty means Liberty Retail Limited, company number 42342 with its registered office address at 210-220 Regent Street, London, W1B 5AH.” (https://www.libertylondon.com/uk/information/promotional-terms-and-conditions.html) ## Could not be checked this time - social ## Cite Truth Signal, Liberty London: truth score 87 out of 100, legitimacy confidence High, assessed 2026-10-30, https://truthsignal.com/business/libertylondon.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/libertylondon.com