kiwi.com
Unclaimed- Rating
- 1.6 ⭐⭐ on SmartCustomer1.79 ⭐⭐ on Reviews.io
- Reviews
- 206,324 reviews
- Years in business
- 31 years
- Address
- Rohanske nabrezi 678/25, Prague
- Email address
- contact@support.kiwi.com
- Phone number
- Not found
- Contact page
- kiwi.com/en/help/contact/
- Website
- kiwi.com
Kiwi.com | Find Cheap Flights & Discover New DestinationsCheap flights, hotels, and car hire with 24/7 customer support & Disruption protection. Discover a new way of traveling with our interactive map, airport, and destination guides in your pocket.
Kiwi.com | Find Cheap Flights & Discover New DestinationsCheap flights, hotels, and car hire with 24/7 customer support & Disruption protection. Discover a new way of traveling with our interactive map, airport, and destination guides in your pocket.
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<a href="https://truthsignal.com/business/kiwi.com"
title="See the full Truth Signal report on kiwi.com">
<img src="https://truthsignal.com/business/kiwi.com/badge.svg"
alt="Truth Signal truth score for kiwi.com"
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loading="lazy" decoding="async">
</a>Summary
Get MarkdownIs kiwi.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.
We read 3 of its pages: contact, terms and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It has 202,169 reviews on Trustpilot. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 2,197 reviews on SmartCustomer average only 1.6 stars out of 5. Its 1,958 reviews on Reviews.io average only 1.79 stars out of 5. We could not find a phone number.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 3 of its pages · contact, terms and privacy.
- Its website address was registered 31 years ago.
- 202,169 reviews on Trustpilot.
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A large number of independent reviews (2,197 on SmartCustomer), but it falls short with only 1.6 stars out of 5.
- A large number of independent reviews (1,958 on Reviews.io), but it falls short with only 1.79 stars out of 5.
Not found
- Phone number information was not found from our checks.
How to check if kiwi.com is legit
1 be cautious · 7 clear · 2 for informationTo check if kiwi.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about kiwi.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves 19 countries; founded in 2012 (Wikipedia) · BBB rating A+For information
- The Better Business Bureau rates it A+, and does not accredit it; 83 of its 431 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- its Better Business Bureau profile is a US listing
- Which countries the company serves
- Argentina, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Chile, Colombia, Ecuador, Europe, Ireland, India, Kazakhstan, Mexico, New Zealand, Peru, Taiwan, US
- Why we believe that
- € prices on its homepage, $ prices on its homepage, it publishes pages for 18 countries (hreflang)
- VAT number
- CZ29352886
- Better Business Bureau profile
- Found
- BBB rating
- A+
- BBB accredited
- No
- BBB complaints closed in three years
- 431
- BBB complaints closed in twelve months
- 156
- BBB complaints resolved to the customer's satisfaction
- 83
- BBB complaint types
- Product Issues: 282, Service or Repair Issues: 107, Sales and Advertising Issues: 19, Customer Service Issues: 8, Order Issues: 8, Billing Issues: 6, Delivery Issues: 1
- BBB customer reviews
- 191
- BBB file opened
- 14 Jan 2020
- Former name
- SkyPicker.com
- Industry
- Online travel agency
- Founded
- 2012
- Employees
- c. 450 (2026)
- Revenue
- €227 million (2025)
Domain registrationIts website address was registered 31 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 31 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 3 of its pages: contact, terms and privacyClear
- Company contact email is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Contact phone number found
- Not found
Quoted word for word from kiwi.com.
- Who you're buying from
- “Kiwi.com s.r.o., with a registered office at Rohanské nábřeží 678/25, 186 00, Prague” Terms page
Customer reviews202,169 reviews on Trustpilot · SmartCustomer 1.6 stars from 2,197 reviews · Reviews.io 1.79 stars from 1,958 reviewsBe cautious
- 202,169 reviews on Trustpilot
- Rated 1.79 stars out of 5 from 1,958 reviews on Reviews.io
- Rated 1.6 stars out of 5 from 2,197 reviews on SmartCustomer
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | 202,169 |
| SmartCustomer | 1.6 out of 5 | 2,197 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 1.79 out of 5 | 1,958 |
| Feefo | Not found |
- Independent review platforms
- 3
- Reviews.io rating
- 1.79 out of 5
- Reviews.io review count
- 1,958
- SmartCustomer rating
- 1.6 out of 5
- SmartCustomer review count
- 2,197
- Trustpilot review count
- 202,169
Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information
- Real people have visited its website since February 2021 or earlier
- It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 10,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 20,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 26 years agoClear
- Website archive history
- 26 years
- Wikipedia page
- yes
Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 588,433 followers on FacebookClear
- Its YouTube channel has 8,280 subscribers and 1593 videos, the latest uploaded 8 days ago
| Platform | Profile | Audience |
|---|---|---|
| Profile | 588,433 followers | |
| Profile | 250,000 followers | |
| X | Profile | 17,900 followers |
| Profile | 24,615 followers | |
| YouTube | Profile | 8,280 subscribers |
| TikTok | Profile | 55,700 followers |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x, youtube
- Social follower counts
- 944,928 followers in total
- YouTube channel
- 1,593 videos, 8,280 subscribers, last upload 8 days ago
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blockedClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Certificate issuer
- Certainly
- Certificate type
- DV
- Certificate expires
- 18 Oct 2026
- Nameservers
- ns-cloud-c1.googledomains.com
ns-cloud-c2.googledomains.com
ns-cloud-c3.googledomains.com
ns-cloud-c4.googledomains.com - Address
- 151.101.67.42
151.101.3.42
151.101.131.42
151.101.195.42
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