Truth score 82 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

82/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

SmartCustomer1,573 reviews2.1

Reviews.io664 reviews2.11

Trustpilot1 reviews · not counted1.4

BBB968 of 8,675 resolvedF

etsy.com

Unclaimed

Rating: 2.1 ⭐⭐ on SmartCustomer2.11 ⭐⭐ on Reviews.io1.4 ⭐ on Trustpilot
Reviews: 2,238 reviews
Years in business: 22 years
Address: Etsy Support Team – Privacy Policy 117 Adams Street, Brooklyn, NY 11201
Email address: Not found
Phone number: Not found
Contact page: Not found
Website: etsy.com

etsy.com

Etsyetsy.com

Etsy - Shop for handmade, vintage, custom, and unique gifts for everyoneFind the perfect handmade gift, vintage & on-trend clothes, unique jewelry, and more… lots more.

Checked on 9 Oct 2026, 17:04

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Summary

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Is etsy.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 3 of its pages: about, terms and privacy. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is among the 2,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1,573 reviews on SmartCustomer average only 2.1 stars out of 5. Its 664 reviews on Reviews.io average only 2.11 stars out of 5. Its 1 reviews on Trustpilot average only 1.4 stars out of 5. Businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 5,355 complaint(s) filed against business. Of its 8,675 complaints closed in three years, 968 were resolved to the customer's satisfaction. We could not find an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 3 of its pages · about, terms and privacy.
Its website address was registered 22 years ago.
It is among the 2,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A large number of independent reviews (1,573 on SmartCustomer), but it falls short with only 2.1 stars out of 5.
A substantial number of independent reviews (664 on Reviews.io), but it falls short with only 2.11 stars out of 5.
A low number of independent reviews (1 on Trustpilot), but it falls short with only 1.4 stars out of 5.
The Better Business Bureau rates it F, and does not accredit it; 968 of its 8,675 complaints closed in three years were resolved to the customer's satisfaction.

Not found

Email address information was not found from our checks.
Phone number information was not found from our checks.

How to check if etsy.com is legit

1 be cautious · 7 clear · 2 for information

To check if etsy.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about etsy.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves 17 countries; founded in 2005 (Wikipedia) · BBB rating FFor information

The Better Business Bureau rates it F, and does not accredit it; 968 of its 8,675 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: Austria, Australia, Belgium, Canada, Switzerland, Denmark, Finland, UK, Hong Kong, Ireland, Israel, India, Mexico, Norway, New Zealand, Singapore, US
Why we believe that: $ prices on its homepage, it publishes pages for 17 countries (hreflang), its delivery page says it ships to Ireland

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: F
BBB accredited: No
BBB complaints closed in three years: 8,675
BBB complaints closed in twelve months: 1,873
BBB complaints resolved to the customer's satisfaction: 968
BBB complaint types: Product Issues: 2,539, Service or Repair Issues: 2,322, Billing Issues: 1,871, Customer Service Issues: 906, Sales and Advertising Issues: 498, Delivery Issues: 343, Order Issues: 196
BBB customer reviews: 618
BBB reasons for rating: Failure to respond to 5,355 complaint(s) filed against business, 77 complaint(s) filed against business that were not resolved
BBB business started: 1 Apr 2005
BBB file opened: 27 Aug 2008

From Wikipedia

Type (Wikipedia): Public
Industry: E-commerce
Founded: June 18, 2005; 21 years ago
Employees: 2,400 (2024)
Revenue: US$2.88 billion (2025)

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 22 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 22 years
Domain transfer lock enabled: Yes

Website detailsWe read 3 of its pages: about, terms and privacyClear

Pages foundAbout Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: Not found

What its pages say

Quoted word for word from etsy.com.

In their own words: “Etsy is the global marketplace for unique and creative goods. It's home to a universe of special, extraordinary items , from unique handcrafted pieces to vintage treasures. In a time of increasing automation, it's our mission to keep human connection at the heart of commerce.” About page

SourcesHomepage About page Terms page Privacy page

Reputation and track record

Customer reviewsSmartCustomer 2.1 stars from 1,573 reviews · Reviews.io 2.11 stars from 664 reviewsBe cautious

Rated 1.4 stars out of 5 from 1 reviews on Trustpilot
Rated 2.11 stars out of 5 from 664 reviews on Reviews.io
Rated 2.1 stars out of 5 from 1,573 reviews on SmartCustomer

Platform	Rating	Reviews
Trustpilot	1.4 out of 5	1
SmartCustomer	2.1 out of 5	1,573
G2	Not found
Capterra	Not found
Reviews.io	2.11 out of 5	664
Feefo	Not found

Independent review platforms: 2
Reviews.io rating: 2.11 out of 5
Reviews.io review count: 664
SmartCustomer rating: 2.1 out of 5
SmartCustomer review count: 1,573

Visitor trafficIt is among the 2,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 1,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 2,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 25 years agoClear

Website archive history: 25 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 5,246,729 followers on FacebookClear

Its YouTube channel has 127,000 subscribers and 755 videos, the latest uploaded 7 days ago

Platform	Profile	Audience
Facebook	Profile	5,246,729 followers
Instagram	Profile	3,000,000 followers
X	Profile	2,100,000 followers
LinkedIn	Profile	Unknown
YouTube	Profile	127,000 subscribers
TikTok	Profile	515,799 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 10,989,528 followers in total
YouTube channel: 755 videos, 127,000 subscribers, last upload 7 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyNo known data breach involving the companyClear

Known data breaches found: 0

Domain and email securityIts email is protected: mail forged in its name is blockedClear

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: reject

Certificate

Certificate issuer: GlobalSign nv-sa
Certificate type: DV
Certificate expires: 5 Dec 2026

Hosting

Nameservers: dns1.p03.nsone.net
dns3.p03.nsone.net
ns-1264.awsdns-30.org
ns-162.awsdns-20.com
Address: 151.101.193.224
151.101.1.224
151.101.129.224
151.101.65.224