# Etsy (etsy.com)

Is etsy.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 82 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from SmartCustomer 2.1 · 1,573 reviews; Reviews.io 2.11 · 664 reviews; Trustpilot 1.4 · 1 reviews · not counted; BBB F · 968 of 8,675 resolved
- Claimed: no
- Assessed: 2026-10-09

## Summary

We read 3 of its pages: about, terms and privacy. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is among the 2,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1,573 reviews on SmartCustomer average only 2.1 stars out of 5. Its 664 reviews on Reviews.io average only 2.11 stars out of 5. Its 1 reviews on Trustpilot average only 1.4 stars out of 5. Businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 5,355 complaint(s) filed against business. Of its 8,675 complaints closed in three years, 968 were resolved to the customer's satisfaction. We could not find an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: policy contact read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 3 of its pages: about, terms and privacy (source: website)
- Its website address was registered 22 years ago (source: rdap)
- It is among the 2,000 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A large number of independent reviews (1,573 on SmartCustomer), but it falls short with only 2.1 stars out of 5 (source: reviews)
- A substantial number of independent reviews (664 on Reviews.io), but it falls short with only 2.11 stars out of 5 (source: reviews)
- A low number of independent reviews (1 on Trustpilot), but it falls short with only 1.4 stars out of 5 (source: reviews)
- The Better Business Bureau rates it F, and does not accredit it; 968 of its 8,675 complaints closed in three years were resolved to the customer's satisfaction (source: bbb)

## Not found

- Email address information was not found from our checks. (source: website)
- Phone number information was not found from our checks. (source: website)

## How to check if etsy.com is legit

To check if etsy.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about etsy.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves 17 countries; founded in 2005 (Wikipedia) · BBB rating F (For information)
- Who they are: Domain registration: Its website address was registered 22 years ago (Clear)
- Who they are: Website details: We read 3 of its pages: about, terms and privacy (Clear). Pages found: about (https://etsy.com/about), terms (https://etsy.com/legal), privacy (https://etsy.com/legal/privacy/)
- Reputation and track record: Customer reviews: SmartCustomer 2.1 stars from 1,573 reviews · Reviews.io 2.11 stars from 664 reviews (Be cautious)
- Reputation and track record: Visitor traffic: It is among the 2,000 most-visited sites on the internet (Cloudflare Radar) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 25 years ago (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 5,246,729 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from etsy.com's own pages.

- In their own words: “Etsy is the global marketplace for unique and creative goods. It's home to a universe of special, extraordinary items , from unique handcrafted pieces to vintage treasures. In a time of increasing automation, it's our mission to keep human connection at the heart of commerce.” (https://etsy.com/about)

## Cite

Truth Signal, Etsy: truth score 82 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/etsy.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/etsy.com