Truth score 84 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

84/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

Trustpilot345 reviews1.1

SmartCustomer25 reviews2.1

Reviews.io104 reviews3.94

BBB1,657 of 7,790 resolvedA+

equifax.com

Unclaimed

Rating: 1.1 ⭐ on Trustpilot3.94 ⭐⭐⭐⭐ on Reviews.io2.1 ⭐⭐ on SmartCustomer
Reviews: 474 reviews
Years in business: 31 years
Address: Arbitration Opt-Out, P.O. Box 105496, Atlanta, GA 30348
Email address: customer.care@equifax.com
Phone number: +1 888-378-4329
Contact page: equifax.com/personal/contact-us/
Website: equifax.com

equifax.com

Equifaxequifax.com

Equifax | Credit Bureau | Check Your CreditGet credit reports and credit scores for businesses and consumers from Equifax today! We also have identity protection tools with daily monitoring and alerts

Checked on 14 Oct 2026, 13:16

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Summary

Get Markdown

Is equifax.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, LinkedIn, X and YouTube), with its largest audience of 209,393 followers on LinkedIn. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 345 reviews on Trustpilot average only 1.1 stars out of 5. Its 25 reviews on SmartCustomer average only 2.1 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 4 of its pages · contact, about, terms and privacy.
Its website address was registered 31 years ago.
It is on 4 social media platforms (Facebook, LinkedIn, X and YouTube); the largest audience is 209,393 followers on LinkedIn.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (345 on Trustpilot), but it falls short with only 1.1 stars out of 5.
A low number of independent reviews (25 on SmartCustomer), but it falls short with only 2.1 stars out of 5.

How to check if equifax.com is legit

1 be cautious · 7 clear · 2 for information

To check if equifax.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about equifax.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves Canada, the UK and the US; founded in 1899 (Wikipedia) · BBB rating A+For information

The Better Business Bureau rates it A+, and accredits it; 1,657 of its 7,790 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: Canada, UK, US
Why we believe that: $ prices on its homepage, it publishes pages for 3 countries (hreflang)

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A+
BBB accredited: Yes
BBB complaints closed in three years: 7,790
BBB complaints closed in twelve months: 2,073
BBB complaints resolved to the customer's satisfaction: 1,657
BBB complaint types: Billing Issues: 6,015, Service or Repair Issues: 885, Customer Service Issues: 244, Product Issues: 236, Order Issues: 205, Sales and Advertising Issues: 187, Delivery Issues: 18
BBB customer reviews: 153
BBB business started: 1 Mar 1899
BBB file opened: 1 Dec 1952

From Wikipedia

Type (Wikipedia): Public
Industry: Credit risk assessment
Founded: 1899; 127 years ago (as Retail Credit Company)
Area served: Worldwide
Employees: 14,700 (2024)
Revenue: US$5.68 billion (2024)

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 31 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 31 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: contact, about, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundContact About Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 888-378-4329

What its pages say

Quoted word for word from equifax.com.

Phone support: “You can call us to help you with all of these services and products.” Contact page
In their own words: “As a trusted global leader in data, analytics, and technology we deliver insights that power decisions to move people forward. We believe that positive economic change starts with a single opportunity. Equifax plays an important role in making those opportunities possible.” About page

SourcesHomepage Terms page Privacy page About page Contact page

Reputation and track record

Customer reviewsTrustpilot 1.1 stars from 345 reviews · SmartCustomer 2.1 stars from 25 reviews · Reviews.io 3.94 stars from 104 reviewsBe cautious

Rated 3.94 stars out of 5 from 104 reviews on Reviews.io
Rated 2.1 stars out of 5 from 25 reviews on SmartCustomer
Rated 1.1 stars out of 5 from 345 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	1.1 out of 5	345
SmartCustomer	2.1 out of 5	25
G2	Not found
Capterra	Not found
Reviews.io	3.94 out of 5	104
Feefo	Not found

Independent review platforms: 3
Reviews.io rating: 3.94 out of 5
Reviews.io review count: 104
SmartCustomer rating: 2.1 out of 5
SmartCustomer review count: 25
Trustpilot rating: 1.1 out of 5
Trustpilot review count: 345

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier
It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)

Google Chrome usage data

Popularity among Chrome users: top 100,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 20,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 29 years agoClear

Website archive history: 29 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 4 social media platforms (Facebook, LinkedIn, X and YouTube); the largest audience is 209,393 followers on LinkedInClear

Its YouTube channel has 6,460 subscribers and 284 videos, the latest uploaded 14 days ago

Platform	Profile	Audience
Facebook	Profile	149,508 followers
Instagram	Not found
X	Profile	Unknown
LinkedIn	Profile	209,393 followers
YouTube	Profile	6,460 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, linkedin, x, youtube
Social follower counts: 365,361 followers in total
YouTube channel: 284 videos, 6,460 subscribers, last upload 14 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear

Malware or phishing threat status: None

Data breach historyNo known data breach involving the companyClear

Known data breaches found: 0

Domain and email securityIts email is protected: mail forged in its name is blockedClear

MX records: Yes
SPF record: Yes
DKIM key: Yes
DMARC record: Yes
DMARC policy: reject

Certificate

Certificate issuer: Google Trust Services
Certificate type: DV
Certificate expires: 2 Jan 2027

Hosting

Nameservers: a1-111.akam.net
a11-64.akam.net
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gcpbloxgrid01-us-east4-b-gm-ext.mgt.equifax.com
pdns105.ultradns.biz
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Address: 104.20.2.71