Truth score 78 out of 100, High truth signals. Customer satisfaction: mixed

78/ 100

Truth score

High truth signals

Customer satisfactionMixedFrom independent reviews, weighed by their number

SmartCustomer6,942 reviews3.2

Reviews.io995 reviews1.35

BBB6 of 244 resolvedF

dhgate.com

Unclaimed

Rating: 3.2 ⭐⭐⭐ on SmartCustomer1.35 ⭐ on Reviews.io
Reviews: 7,937 reviews
Years in business: 22 years
Address: Room 701, 7th Floor, Chengfu Road, Haidian District, Beijing, China
Email address: Not found
Phone number: Not found
Contact page: Not found
Website: dhgate.com

dhgate.com

DHgatedhgate.com

DHgate - Buy China Wholesale Products Online Shopping from China Suppliers.Find China wholesale suppliers, manufacturers, quality products at cheap wholesale prices: computers, cell phones, electronics, wedding dresses, fashion and clothing, toys, home and garden... and much more on DHgate.

Checked on 9 Oct 2026, 10:05

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Summary

Get Markdown

Is dhgate.com legit and trustworthy? Truth score 78 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

We read its about page. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 995 reviews on Reviews.io average only 1.35 stars out of 5. Businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 237 complaint(s) filed against business. Of its 244 complaints closed in three years, 6 were resolved to the customer's satisfaction. We could not find an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read its about page.
Its website address was registered 22 years ago.
It is among the 5,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (995 on Reviews.io), but it falls short with only 1.35 stars out of 5.
The Better Business Bureau rates it F, and does not accredit it; 6 of its 244 complaints closed in three years were resolved to the customer's satisfaction.

Not found

Email address information was not found from our checks.
Phone number information was not found from our checks.

How to check if dhgate.com is legit

1 be cautious · 7 clear · 2 for information

To check if dhgate.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about dhgate.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves Ireland, Israel and the US; founded in 2004 (Wikipedia) · BBB rating FFor information

The Better Business Bureau rates it F, and does not accredit it; 6 of its 244 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its Better Business Bureau profile is a US listing
Which countries the company serves: Ireland, Israel, US
Why we believe that: $ prices on its homepage, it publishes pages for 2 countries (hreflang), its delivery page says it ships to the US

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: F
BBB accredited: No
BBB complaints closed in three years: 244
BBB complaints closed in twelve months: 72
BBB complaints resolved to the customer's satisfaction: 6
BBB complaint types: Product Issues: 86, Delivery Issues: 71, Service or Repair Issues: 57, Sales and Advertising Issues: 13, Order Issues: 11, Customer Service Issues: 6
BBB customer reviews: 75
BBB reasons for rating: Failure to respond to 237 complaint(s) filed against business, 244 complaint(s) filed against business
BBB business started: 1 Jan 2016
BBB file opened: 19 Oct 2020

From Wikipedia

Type (Wikipedia): Private
Industry: Cross-border e-commerce
Founded: August 2004
Area served: Worldwide

SourcesBBB profile Wikipedia

Domain registrationIts website address was registered 22 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 22 years
Domain transfer lock enabled: Yes

Website detailsWe read its about pageClear

Pages foundAbout

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: Not found

What its pages say

Quoted word for word from dhgate.com.

In their own words: “Founded in 2004, DHGATE Group is a B2B cross-border e-commerce online transaction and service platform headquartered in China, with branch offices in North America, Latin America, Europe, and other places. It is also a global one-stop trade and service platform for small and medium retailers, which is the largest platform in the US market. DHGATE Group focuses on the small B2B sector, providing small and medium-sized enterprises (SMEs) in the cross-border e-commerce industry with full services.” About page

SourcesHomepage About page

Reputation and track record

Customer reviewsSmartCustomer 3.2 stars from 6,942 reviews · Reviews.io 1.35 stars from 995 reviewsBe cautious

Rated 3.2 stars out of 5 from 6,942 reviews on SmartCustomer
It has a review page on Trustpilot
Rated 1.35 stars out of 5 from 995 reviews on Reviews.io

Platform	Rating	Reviews
Trustpilot	Unknown	Unknown
SmartCustomer	3.2 out of 5	6,942
G2	Not found
Capterra	Not found
Reviews.io	1.35 out of 5	995
Feefo	Not found

Independent review platforms: 2
Reviews.io rating: 1.35 out of 5
Reviews.io review count: 995
SmartCustomer rating: 3.2 out of 5
SmartCustomer review count: 6,942

Visitor trafficIt is among the 5,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 10,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 5,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 22 years agoClear

Website archive history: 22 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 6,731,643 followers on FacebookClear

Platform	Profile	Audience
Facebook	Profile	6,731,643 followers
Instagram	Profile	437,000 followers
X	Profile	15,100 followers
LinkedIn	Profile	10,498 followers
YouTube	Profile	Unknown
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 7,194,241 followers in total

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear