charlottetilbury.com
Website
Shop Luxury Makeup, Skincare & Fragrance | Charlotte TilburyShop luxury makeup, skincare and fragrance and discover Charlotte's award-winning collection of beauty products and online exclusives.
Shop Luxury Makeup, Skincare & Fragrance | Charlotte TilburyShop luxury makeup, skincare and fragrance and discover Charlotte's award-winning collection of beauty products and online exclusives.
One of the first images collected of this website on 12 Jan 2007
✨🪽 How to Bake with AIRbrush Flawless Blur Loose Powder ✨🪽 #charlottetilbury #loosepowder #howtoThe latest video on its YouTube channel
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Truth score
Business details
- Category
- Cosmetics and make-up
- Years in business
- 14 years
- Founded
- 2013
- Owned by
- Puig
- Sells
- Physical goods
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Licensed trade
- No licence normally needed
- Domain age
- 22 years
- Email address
- customercare
@charlottetilbury.com - Phone number
- +44 1202 629527
- Website
- charlottetilbury.com
Do the sources agree?
- Address
- 8 Surrey Street, London, WC2R 2ND, United Kingdom Its website agrees Companies House agrees OpenStreetMap not found Web Data Commons not found
- Company name
- CHARLOTTE TILBURY BEAUTY LIMITED Companies House agrees Its website differs
Sources give different names · Its website has Charlotte Tilbury
Customer reviews
Summary
Is charlottetilbury.com legit and trustworthy? Truth score 96 out of 100, high truth signals: 8 of 10 public checks clear, 1 to be cautious about, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
charlottetilbury.com is run by Charlotte Tilbury Beauty Limited, part of Puig, an active UK company registered at Companies House 14 years ago, and was founded in 2013. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, TikTok, X.com and YouTube), with its largest audience of 8,000,000 followers on Instagram. Customers have left 21,965 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 24 reviews on Reviews.io, averaging 4.0 stars out of 5. The postcode on its website matches its registered office. No malware or phishing warnings found for its website. Be cautious: its 20 reviews on SmartCustomer average only 2.7 stars out of 5.
Positives
- An active UK company registered at Companies House, set up 14 years ago.
- Its website address was registered 22 years ago.
- It is on 5 social media platforms (Facebook, Instagram, TikTok, X.com and YouTube); the largest audience is 8,000,000 followers on Instagram.
- Excellent independent reputation · 21,965 reviews on Trustpilot, rated 4.0 stars out of 5.
- A not fully established independent reputation · 24 reviews on Reviews.io, rated 4.0 stars out of 5.
- The postcode on its website matches its registered office at Companies House.
- No malware or phishing warnings found for its website.
Be cautious
- A low number of independent reviews (20 on SmartCustomer), but it falls short with only 2.7 stars out of 5.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
What they offer
Shop luxury makeup, skincare and fragrance and discover Charlotte's award-winning collection of beauty products and online exclusives.
- Ways to get help
- Free Delivery on all orders over £49
Latest YouTube video
Correct as of
How to check if charlottetilbury.com is legit
To check if charlottetilbury.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews (where buyers leave praise and complaints), visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about charlottetilbury.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsAn active UK company registered at Companies House, set up 14 years ago
- Its registered office at Companies House is 8 Surrey Street, London, WC2R 2ND, United Kingdom
- Its latest accounts at Companies House run to 31 December 2025
- Its directors and owners are named at Companies House
- It has filed at Companies House regularly for the last five years, with no gap longer than 15 months
- Registered with the Information Commissioner's Office (ICO) to handle personal data
- Where the company is based
- UK
- Why we believe that
- it is registered at Companies House, which is a registration for UK businesses
- Which countries the company serves
- UK
- Why we believe that
- £ prices on its homepage, its delivery page says it ships to the UK
- Companies House registration
- Registered as CHARLOTTE TILBURY BEAUTY LIMITED
- Data protection registration (ICO)
- Registered, number ZA222607
- VAT number
- GB144073630
- Company found in official company register
- Yes
- Registered company name
- CHARLOTTE TILBURY BEAUTY LIMITED
- Company status
- active
- Company age
- 14 years
- Registered address
- 8 Surrey Street, London, WC2R 2ND, United Kingdom
- Accounts overdue
- No
- Confirmation statement overdue
- No
- Insolvency history
- No
- Registered office in dispute
- No
- Filing history consistent
- Yes
- ICO data-protection fee payer
- Yes
- Registered to do
- 47750 Retail sale of cosmetic and toilet articles in specialised stores
- Previous names
- ISLESTARR MANUFACTURING LTD (19 Apr 2012 to 9 Jul 2013)
- Company type
- Private limited company
- Accounts filed
- Full accountsThe most detailed kind a company files.
- Secured loans (charges)
- 0No secured loans outstanding at Companies House.
- Industry
- cosmetics industry
- Parent company
- Puig
- Founded
- 2013
Domain registrationIts website address was registered 22 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 22 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacy
- Company contact email is available
- HTTPS enabled
- Yes
- Contact phone number found
- +44 1202 629527
- Contact page found
- Yes
- Sources agreeing on postcode
- 2
- Hosting company
- Amazon.com, Inc.
- Ways to contact them
- +44 1202 629527, [email protected]
- Phone support
- +44 1202 629527, [email protected]
- How long you have to return
- “We are able to accept the return of unused or gently used items free of charge for a full refund within 30 days of you receiving your purchase.”
- Do returns cost anything
- “We are able to accept the return of unused or gently used items free of charge for a full refund within 30 days of you receiving your purchase.”
- Faulty or damaged items
- “If you return a faulty product within 6 months of receiving your purchase, you are entitled to a replacement product (if no replacement product is available, we will process a refund for you).”
- Who you're buying from
- “Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND.”
Search engines and AILets in every search engine and AI tool
Which search engines and AI tools its robots.txt file lets read the website. Search engines list it in results; AI training tools learn from it; AI answer tools read it to answer someone’s question.
All allowed
- Google Search
- Allowed by defaultGooglebot
- Bing
- Allowed by defaultBingbot
All allowed
- OpenAI
- Allowed by defaultGPTBot
- Anthropic
- Allowed by defaultClaudeBot
- Google AI
- Allowed by defaultGoogle-Extended
- Apple AI
- Allowed by defaultApplebot-Extended
- Common Crawl
- Allowed by defaultCCBot
- Meta
- Allowed by defaultmeta-externalagent
- ByteDance (TikTok)
- Allowed by defaultBytespider
All allowed
- ChatGPT search
- Allowed by defaultOAI-SearchBot
- ChatGPT
- Allowed by defaultChatGPT-User
- Claude search
- Allowed by defaultClaude-SearchBot
- Claude
- Allowed by defaultClaude-User
- Perplexity
- Allowed by defaultPerplexityBot
Reputation and track record
Customer reviews22,009 reviews across 3 platforms, rated 2.7 to 4.0 out of 5
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 4 out of 5 | 21,965 |
| SmartCustomer | 2.7 out of 5 | 20 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 4.0 out of 5 | 24 |
| Feefo | Not found | |
| Trustindex | Not found | |
| Not checked |
Visitor trafficReal people visited its website in 24 of the last 24 months
- Real people have visited its website since February 2021 or earlier
- It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 50,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 50,000 sites
Share of people looking up charlottetilbury.com, by country, over the last 2 days.
- Over 50%
- 5 to 50%
- 1 to 5%
- 0.2 to 1%
- Under 0.2%
- None seen
- 1Italy86.1%
- 2Singapore4.4%
- 3United Kingdom3.1%
- 4United States2.4%
- 5Germany0.7%
- 6Netherlands0.4%
- 7France0.4%
- 8Spain0.3%
- 9United Arab Emirates0.3%
- 10Australia0.3%
Top 10 of 29 countries.
Web history, truth checks and authorityThe Internet Archive first saved a copy of its website 19 years ago
- Website archive history
- 19 years
- First check96Nothing earlier to compare with
Social presenceIt is on 5 social media platforms (Facebook, Instagram, TikTok, X.com and YouTube); the largest audience is 8,000,000 followers on Instagram
YouTube Data73,600 views a video, 36,271 views a day and a new video every 2.0 days
- Views per video191,875,663 views ÷ 2,607 videos
- 73,600
- Views a day191,875,663 views ÷ 5,290 days
- 36,271
- Views per subscriber191,875,663 views ÷ 898,000 subscribers
- 214
- New subscribers a day898,000 subscribers ÷ 5,290 days
- 170
- Subscribers per 1,000 views898,000 subscribers ÷ 191,875,663 views × 1,000
- 4.7
- Subscribers per video898,000 subscribers ÷ 2,607 videos
- 344
- Days between videos5,290 days ÷ 2,607 videos
- 2.0
- Channel age16 May 2012 to 9 November 2026
- 14 years 5 months
- Subscribers
- 898,000
- Views
- 191,875,663
- Videos
- 2,607
- Started
- 16 May 2012
- Country
- United Kingdom
- Language
- English
- Topics
- Lifestyle
- Made for children
- No
- Website in its description
- Not stated
- Trailer
- Yes
What data this site collects about you
What its privacy policy saysWe found this business stores and uses your data
- Collects where you are.
- “Legitimate interests; Consent (precise location).”
- May send your data to other countries.
- “We are a global business and some of our group companies and service providers are located in countries outside of the UK or EEA.As a result, it may be necessary for the personal data that we collect from you to be transferred to or accessed from outside the UK or EEA (a "third country") in order for us to provide our services.”
- Says how long it keeps your data.
- “If you save your image, we retain the saved image and related analysis data for up to 12 months from capture and then delete it.”
- Says you can ask it to delete your data.
- “Right to erasure/right to be forgotten you have the right to have your personal data erased or deleted.”
Tracking tools on its homepageNone named in its code
Named in its homepage's code when we read it. Others may load later, so this list may not be complete.
Uses OneTrust to ask which cookies you allow.
Proof of ownership
What the business has done to prove it runs this website. Each proof adds points to its truth score, up to 5. A proof it has not added is never counted against it.
DNS recordNot added yet+3 possible
- What we check
- A record the business adds in its domain's settings. Only someone who runs the website can add one.
- When we check
- On every check. The points stay only while the record is there.
- Points
- 0 of 3 added
Email at its own domainNot added yet+1 possible
- What we check
- That someone at the business has confirmed an email address at its own website's domain.
- When we check
- When the address is confirmed. It counts from then on.
- Points
- 0 of 1 added
Lets our checker read itNot added yet+1 possible
- What we check
- That its robots.txt file names our checker, TruthSignal, and lets it read the whole website.
- When we check
- On every check. The point stays only while the file allows it.
- Points
- 0 of 1 added
Is this your business? Get the code to show this score on your website
<a href="https://truthsignal.com/business/charlottetilbury.com"
title="See the full Truth Signal report on charlottetilbury.com">
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</a>Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None found
Data breach historyNo known data breach involving the company
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blocked
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Security certificate browsers warn about
- No
- Certificate issuer
- Amazon
- Certificate type
- DV
- Certificate expires
- 23 Apr 2027
- Nameservers
- ns-1054.awsdns-03.org
ns-1984.awsdns-56.co.uk
ns-424.awsdns-53.com
ns-551.awsdns-04.net - Address
- 52.84.118.54
52.84.118.108
52.84.118.109
52.84.118.47
Something wrong on this report? Dispute this page. Tell us which row or warning is wrong and why. A person checks it against its source and replies by email; the report stays as it is until then.
Business timeline
- First Truth Signal check: 969 November 2026 · Truth Signal
- Registered with the ICO for data protection13 December 2016 · ICO register
- Company name changed from ISLESTARR MANUFACTURING LTD9 July 2013 · Companies House
- Founded2013 · Wikipedia
- Company incorporated19 April 2012 · Companies House
- First seen online12 January 2007 · Internet Archive
- Web address registered9 February 2004 · Domain records
Change over time
November 2026Our first report
- Truth score96First report
- Total social media followers10,100,000First report
- Data points we hold513First report
What changed in November 2026
- Our first report on this business