- [Home](https://truthsignal.com/) - [Business](https://truthsignal.com/business) - Charlotte Tilbury # charlottetilbury.com Markdown: [Snapshot](https://truthsignal.com/business/charlottetilbury.com/snapshot.md) [Full report](https://truthsignal.com/business/charlottetilbury.com/report.md) ## Website charlottetilbury.com Shop Luxury Makeup, Skincare & Fragrance | Charlotte Tilbury Shop luxury makeup, skincare and fragrance and discover Charlotte's award-winning collection of beauty products and online exclusives. charlottetilbury.com One of the first images collected of this website on 12 Jan 2007 youtube.com [✨🪽 How to Bake with AIRbrush Flawless Blur Loose Powder ✨🪽 #charlottetilbury #loosepowder #howto](https://www.youtube-nocookie.com/embed/shdO39gezAI) ✨🪽 How to Bake with AIRbrush Flawless Blur Loose Powder ✨🪽 #charlottetilbury #loosepowder #howto The latest video on its YouTube channel Checked on 9 Nov 2026, 05:36 Unclaimed Own this business? Claim it now and get instant access to analytics, insights and further ways to improve your truth score. ## Truth score Truth score 96 out of 100, High truth signals. Customer satisfaction: mostly satisfied 96 / 100 High truth signals ## Business details Category: Cosmetics and make-up Years in business: 14 years Founded: 2013 Owned by: Puig Sells: Physical goods Sells to: The public Kind of seller: Sells its own goods or services Licensed trade: No licence normally needed Domain age: 22 years Address: [8 Surrey Street, London, WC2R 2ND, United Kingdom](https://www.google.com/maps/search/?api=1&query=8%20Surrey%20Street%2C%20London%2C%20WC2R%202ND%2C%20United%20Kingdom) Email address: customercare@charlottetilbury.com Phone number: [+44 1202 629527](tel:+44%201202%20629527) Contact page: [charlottetilbury.com/hc/en-gb/categories/360002067717-CONTACT-US](https://charlottetilbury.com/hc/en-gb/categories/360002067717-CONTACT-US) Website: [charlottetilbury.com](https://charlottetilbury.com/?utm_source=truthsignal.com&utm_medium=referral) Social media: [Facebook](https://www.facebook.com/CharlotteTilbury) [Instagram](https://www.instagram.com/charlottetilbury/) [X.com](https://x.com/CTilburyMakeup) [TikTok](https://www.tiktok.com/@charlottetilbury) [YouTube](https://www.youtube.com/@charlottetilbury) ## Do the sources agree? Address: 8 Surrey Street, London, WC2R 2ND, United Kingdom Its website agrees Companies House agrees OpenStreetMap not found Web Data Commons not found Company name: CHARLOTTE TILBURY BEAUTY LIMITED Companies House agrees Its website differs Sources give different names · Its website has Charlotte Tilbury ## Customer reviews Site Reviews Rating [Trustpilot](https://uk.trustpilot.com/review/www.charlottetilbury.com) Read 9 November 2026 21,965 reviews 4 ★★★★★ [SmartCustomer](https://www.smartcustomer.com/reviews/charlottetilbury.com) Read 9 November 2026 20 reviews 2.7 ★★★★★ [Reviews.io](https://www.reviews.io/company-reviews/store/charlottetilbury-com) Read 9 November 2026 24 reviews 4.0 ★★★★★ Total Average weighted by number of reviews 22,009 4.0 ★★★★★ Customer satisfaction Mostly satisfied From independent reviews, weighed by their number ## Summary Is charlottetilbury.com legit and trustworthy? Truth score 96 out of 100, high truth signals: 8 of 10 public checks clear, 1 to be cautious about, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied. charlottetilbury.com is run by Charlotte Tilbury Beauty Limited, part of Puig, an active UK company registered at Companies House 14 years ago, and was founded in 2013. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, TikTok, X.com and YouTube), with its largest audience of 8,000,000 followers on Instagram. Customers have left 21,965 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 24 reviews on Reviews.io, averaging 4.0 stars out of 5. The postcode on its website matches its registered office. No malware or phishing warnings found for its website. Be cautious: its 20 reviews on SmartCustomer average only 2.7 stars out of 5. ### Positives - An active UK company registered at Companies House, set up 14 years ago. - Its website address was registered 22 years ago. - It is on 5 social media platforms (Facebook, Instagram, TikTok, X.com and YouTube); the largest audience is 8,000,000 followers on Instagram. - Excellent independent reputation · 21,965 reviews on [Trustpilot](https://uk.trustpilot.com/review/www.charlottetilbury.com), rated 4.0 stars out of 5. - A not fully established independent reputation · 24 reviews on [Reviews.io](https://www.reviews.io/company-reviews/store/charlottetilbury-com), rated 4.0 stars out of 5. - The postcode on its website matches its registered office at Companies House. - No malware or phishing warnings found for its website. ### Be cautious - A low number of independent reviews (20 on [SmartCustomer](https://www.smartcustomer.com/reviews/charlottetilbury.com) ), but it falls short with only 2.7 stars out of 5. Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam. ### What they offer Shop luxury makeup, skincare and fragrance and discover Charlotte's award-winning collection of beauty products and online exclusives. — Charlotte Tilbury, in their own words Getting help Ways to get help: [Free Delivery on all orders over £49](https://www.charlottetilbury.com/uk/help/delivery) Sources [Its homepage](https://www.charlottetilbury.com/) ### Latest YouTube video [✨🪽 How to Bake with AIRbrush Flawless Blur Loose Powder ✨🪽 #charlottetilbury #loosepowder #howto](https://www.youtube-nocookie.com/embed/shdO39gezAI) Correct as of 9 Nov 2026, 05:36 ### How to check if charlottetilbury.com is legit To check if charlottetilbury.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews (where buyers leave praise and complaints), visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about charlottetilbury.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](https://truthsignal.com/guides/how-to-know-if-a-shopping-site-is-legit). ### Who they are Company details An active UK company registered at Companies House, set up 14 years ago - Its registered office at Companies House is 8 Surrey Street, London, WC2R 2ND, United Kingdom - Its latest accounts at Companies House run to 31 December 2025 - Its directors and owners are named at Companies House - It has filed at Companies House regularly for the last five years, with no gap longer than 15 months - Registered with the Information Commissioner's Office (ICO) to handle personal data Country Where the company is based: UK Why we believe that: it is registered at Companies House, which is a registration for UK businesses Which countries the company serves: UK Why we believe that: £ prices on its homepage, its delivery page says it ships to the UK Registration Companies House registration: Registered as CHARLOTTE TILBURY BEAUTY LIMITED Data protection registration (ICO): Registered, number ZA222607 VAT number: GB144073630 Companies House register Company found in official company register: Yes Registered company name: CHARLOTTE TILBURY BEAUTY LIMITED Company status: active Company age: 14 years Registered address: 8 Surrey Street, London, WC2R 2ND, United Kingdom Accounts overdue: No Confirmation statement overdue: No Insolvency history: No Registered office in dispute: No Filing history consistent: Yes ICO data-protection fee payer: Yes Registered to do: 47750 Retail sale of cosmetic and toilet articles in specialised stores Previous names: ISLESTARR MANUFACTURING LTD (19 Apr 2012 to 9 Jul 2013) Company type: Private limited company Size and borrowing Accounts filed: Full accounts The most detailed kind a company files. Secured loans (charges): 0 No secured loans outstanding at Companies House. From Wikipedia Industry: cosmetics industry Parent company: Puig Founded: 2013 Sources [Companies House](https://find-and-update.company-information.service.gov.uk/company/08037372) [Wikipedia](https://en.wikipedia.org/wiki/Charlotte_Tilbury_Beauty) [ICO register entry](https://ico.org.uk/ESDWebPages/Entry/ZA222607) Domain registration Its website address was registered 22 years ago - Its website address is locked against being transferred to someone else Domain age: 22 years Domain transfer lock enabled: Yes Sources [ICANN Lookup](https://lookup.icann.org/en/lookup?name=charlottetilbury.com) Website details We read 6 of its pages: contact, about, returns, delivery, terms and privacy - Company contact email is available HTTPS enabled: Yes Contact phone number found: [+44 1202 629527](tel:+441202629527) Contact page found: Yes Sources agreeing on postcode: 2 Hosting company: Amazon.com, Inc. What its pages say Ways to contact them: [+44 1202 629527](tel:+441202629527), [customercare@charlottetilbury.com](mailto:customercare@charlottetilbury.com) Phone support: [+44 1202 629527](tel:+441202629527), [customercare@charlottetilbury.com](mailto:customercare@charlottetilbury.com) How long you have to return: “We are able to accept the return of unused or gently used items free of charge for a full refund within 30 days of you receiving your purchase.” Do returns cost anything: “We are able to accept the return of unused or gently used items free of charge for a full refund within 30 days of you receiving your purchase.” Faulty or damaged items: “If you return a faulty product within 6 months of receiving your purchase, you are entitled to a replacement product (if no replacement product is available, we will process a refund for you).” Who you're buying from: “Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND.” Sources [Homepage](https://charlottetilbury.com/) [Contact page](https://charlottetilbury.com/hc/en-gb/categories/360002067717-CONTACT-US) [About page](https://charlottetilbury.com/uk/content/charlottes-story) [Returns page](https://charlottetilbury.com/uk/help/returns) [Delivery page](https://charlottetilbury.com/uk/help/delivery) [Terms page](https://charlottetilbury.com/uk/help/terms-and-conditions) [Privacy page](https://charlottetilbury.com/uk/help/security-privacy) Search engines and AI Lets in every search engine and AI tool Which search engines and AI tools its robots.txt file lets read the website. Search engines list it in results; AI training tools learn from it; AI answer tools read it to answer someone’s question. Search engines All allowed Google Search: Allowed by default Googlebot Bing: Allowed by default Bingbot AI training All allowed OpenAI: Allowed by default GPTBot Anthropic: Allowed by default ClaudeBot Google AI: Allowed by default Google-Extended Apple AI: Allowed by default Applebot-Extended Common Crawl: Allowed by default CCBot Meta: Allowed by default meta-externalagent ByteDance (TikTok): Allowed by default Bytespider AI answers All allowed ChatGPT search: Allowed by default OAI-SearchBot ChatGPT: Allowed by default ChatGPT-User Claude search: Allowed by default Claude-SearchBot Claude: Allowed by default Claude-User Perplexity: Allowed by default PerplexityBot Sources [robots.txt](https://charlottetilbury.com/robots.txt) ### Reputation and track record Customer reviews 22,009 reviews across 3 platforms, rated 2.7 to 4.0 out of 5 Platform · Rating · Reviews [Trustpilot](https://uk.trustpilot.com/review/www.charlottetilbury.com) · 4 out of 5 · 21,965 [SmartCustomer](https://www.smartcustomer.com/reviews/charlottetilbury.com) · 2.7 out of 5 · 20 G2 · Not found Capterra · Not found [Reviews.io](https://www.reviews.io/company-reviews/store/charlottetilbury-com) · 4.0 out of 5 · 24 Feefo · Not found Trustindex · Not found Google · Not checked Visitor traffic Real people visited its website in 24 of the last 24 months - Real people have visited its website since February 2021 or earlier - It is among the 50,000 most-visited sites on the internet (Cloudflare Radar) Monthly visitor data Popularity among Chrome users: top 50,000 sites First known user traffic: Feb 2021 or earlier Months with real traffic, of the last 24: 24 Traffic pattern: sustained Rank jump in the last 12 months: none Rank drop in the last 12 months: none Cloudflare Radar Popularity across the internet: top 50,000 sites Where its visitors are Share of people looking up charlottetilbury.com, by country, over the last 2 days. - Over 50% - 5 to 50% - 1 to 5% - 0.2 to 1% - Under 0.2% - None seen - 1 Italy 86.1% - 2 Singapore 4.4% - 3 United Kingdom 3.1% - 4 United States 2.4% - 5 Germany 0.7% - 6 Netherlands 0.4% - 7 France 0.4% - 8 Spain 0.3% - 9 United Arab Emirates 0.3% - 10 Australia 0.3% Top 10 of 29 countries. Sources [Chrome UX Report](https://developer.chrome.com/docs/crux) [Cloudflare Radar](https://radar.cloudflare.com/domains/domain/charlottetilbury.com) Web history, truth checks and authority The Internet Archive first saved a copy of its website 19 years ago Website archive history: 19 years Sources [First archived copy](https://web.archive.org/web/20070112/charlottetilbury.com) Checks we have made - 9 November 2026 First check 96 Nothing earlier to compare with Social presence It is on 5 social media platforms (Facebook, Instagram, TikTok, X.com and YouTube); the largest audience is 8,000,000 followers on Instagram Found · Platform · Audience Found by Truth Signal · [Facebook](https://www.facebook.com/CharlotteTilbury) · Unknown Found by Truth Signal · [Instagram](https://www.instagram.com/charlottetilbury/) · 8,000,000 followers Found by Truth Signal · [X.com](https://x.com/CTilburyMakeup) · Unknown Not found · LinkedIn Found by Truth Signal · [YouTube](https://www.youtube.com/@charlottetilbury) · 898,000 subscribers Found by Truth Signal · [TikTok](https://www.tiktok.com/@charlottetilbury) · 2,100,000 followers · · 10,998,000 followers total YouTube channel: 2,607 videos, 898,000 subscribers, last upload 8 Nov 2026 YouTube Data 73,600 views a video, 36,271 views a day and a new video every 2.0 days [Charlotte Tilbury Beauty](https://www.youtube.com/@charlottetilbury) @charlottetilbury Views per video 191,875,663 views ÷ 2,607 videos: 73,600 Views a day 191,875,663 views ÷ 5,290 days: 36,271 Views per subscriber 191,875,663 views ÷ 898,000 subscribers: 214 New subscribers a day 898,000 subscribers ÷ 5,290 days: 170 Subscribers per 1,000 views 898,000 subscribers ÷ 191,875,663 views × 1,000: 4.7 Subscribers per video 898,000 subscribers ÷ 2,607 videos: 344 Days between videos 5,290 days ÷ 2,607 videos: 2.0 Channel age 16 May 2012 to 9 November 2026: 14 years 5 months Subscribers: 898,000 Views: 191,875,663 Videos: 2,607 Started: 16 May 2012 Country: United Kingdom Language: English Topics: Lifestyle Made for children: No Website in its description: Not stated Trailer: Yes Sources [Its YouTube channel](https://www.youtube.com/@charlottetilbury) [YouTube Terms of Service](https://www.youtube.com/t/terms) Read 9 November 2026 ### What data this site collects about you What its privacy policy says We found this business stores and uses your data Collects where you are.: “Legitimate interests; Consent (precise location).” May send your data to other countries.: “We are a global business and some of our group companies and service providers are located in countries outside of the UK or EEA.As a result, it may be necessary for the personal data that we collect from you to be transferred to or accessed from outside the UK or EEA (a "third country") in order for us to provide our services.” Says how long it keeps your data.: “If you save your image, we retain the saved image and related analysis data for up to 12 months from capture and then delete it.” Says you can ask it to delete your data.: “Right to erasure/right to be forgotten you have the right to have your personal data erased or deleted.” Source [Its privacy policy](https://www.charlottetilbury.com/uk/help/security-privacy) Tracking tools on its homepage None named in its code Named in its homepage's code when we read it. Others may load later, so this list may not be complete. Uses OneTrust to ask which cookies you allow. Source [Its homepage](https://charlottetilbury.com/) ### Proof of ownership What the business has done to prove it runs this website. Each proof adds points to its truth score, up to 5. A proof it has not added is never counted against it. DNS record Not added yet +3 possible What we check: A record the business adds in its domain's settings. Only someone who runs the website can add one. When we check: On every check. The points stay only while the record is there. Points: 0 of 3 added Source charlottetilbury.com's DNS records Run charlottetilbury.com? Add the record and 3 points are added to its truth score. [Prove you run this website](https://truthsignal.com/claim/charlottetilbury.com) Email at its own domain Not added yet +1 possible What we check: That someone at the business has confirmed an email address at its own website's domain. When we check: When the address is confirmed. It counts from then on. Points: 0 of 1 added Source Truth Signal's own records Run charlottetilbury.com? Confirm an email address at the domain and 1 point is added to its truth score. [Prove you run this website](https://truthsignal.com/claim/charlottetilbury.com) Lets our checker read it Not added yet +1 possible What we check: That its robots.txt file names our checker, TruthSignal, and lets it read the whole website. When we check: On every check. The point stays only while the file allows it. Points: 0 of 1 added Source charlottetilbury.com/robots.txt Run charlottetilbury.com? Let our checker read the whole website and 1 point is added to its truth score. [Prove you run this website](https://truthsignal.com/claim/charlottetilbury.com) Points added to its truth score 0 of 5 Is this your business? Get the code to show this score on your website Truth Signal truth score for charlottetilbury.com The badge always shows your latest score and links to your full report. ### Safety Malware and phishing No malware or phishing warnings found for its website This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one. Malware or phishing threat status: None found Sources [Google Web Risk](https://docs.cloud.google.com/web-risk/docs/advisory) Data breach history No known data breach involving the company Known data breaches found: 0 Sources [Have I Been Pwned](https://haveibeenpwned.com/) Domain and email security Its email is protected: mail forged in its name is blocked Email MX records: Yes SPF record: Yes DKIM key: Yes DMARC record: Yes DMARC policy: reject Certificate Security certificate browsers warn about: No Certificate issuer: Amazon Certificate type: DV Certificate expires: 23 Apr 2027 Hosting Nameservers: ns-1054.awsdns-03.org ns-1984.awsdns-56.co.uk ns-424.awsdns-53.com ns-551.awsdns-04.net Address: 52.84.118.54 52.84.118.108 52.84.118.109 52.84.118.47 Sources [Its DNS records](https://dns.google/query?name=charlottetilbury.com&rr_type=TXT) Something wrong on this report? [Dispute this page](https://truthsignal.com/contact?dispute=charlottetilbury.com). Tell us which row or warning is wrong and why. A person checks it against its source and replies by email; the report stays as it is until then. ### Business timeline 2026 - First Truth Signal check: 96 · 9 November 2026 · Truth Signal 2016 - Registered with the ICO for data protection · 13 December 2016 · ICO register 2013 - Company name changed from ISLESTARR MANUFACTURING LTD · 9 July 2013 · Companies House - Founded · 2013 · Wikipedia 2012 - Company incorporated · 19 April 2012 · Companies House 2007 - First seen online · 12 January 2007 · Internet Archive 2004 - Web address registered · 9 February 2004 · Domain records ### Change over time November 2026 Our first report - Truth score 96 First report - Total social media followers 10,100,000 First report - Data points we hold 513 First report ### What changed in November 2026 - Our first report on this business ## Cite Truth Signal, Charlotte Tilbury: truth score 96 out of 100, legitimacy confidence High, assessed 2026-11-09, https://truthsignal.com/business/charlottetilbury.com. Licence Truth Signal terms: free to read and quote with a link back; bulk copying, data sets, resale, white-label and model training need the paid API plan (https://truthsignal.com/terms). The same report as JSON: https://truthsignal.com/business/charlottetilbury.com.json