certapet.com
Website
CertaPet: Legal ESA Letters | 100% Money Back GuaranteeGet a legitimate ESA letter for your dog, cat or rabbit. Licensed therapists in all 50 states, FHA-valid for housing, 100% money-back guarantee.
CertaPet: Legal ESA Letters | 100% Money Back GuaranteeGet a legitimate ESA letter for your dog, cat or rabbit. Licensed therapists in all 50 states, FHA-valid for housing, 100% money-back guarantee.
ESAs and Pet Fees 101The latest video on its YouTube channel
Own this business? See what is holding the score back.
Truth score
Business details
- Sells
- Services
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Licensed trade
- Medical, dental or pharmacy
- Domain age
- 11 years
- Address
- 1300 Bay Area Blvd Suite B150-11 Houston, TX 77058
- Email address
- ask
@certapet.com - Phone number
- +1 616-441-0435
- Contact page
- certapet.com/
contact-us/ - Website
- certapet.com
- Social media
Customer reviews
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</a>Summary
Is certapet.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 7 of 10 public checks clear, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
certapet.com's website address was registered 11 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, Instagram, X and YouTube), with its largest audience of 42,298 likes on Facebook. Customers have left 1,030 reviews on Trustpilot, averaging 5.0 stars out of 5. No malware or phishing warnings found for its website. We could not find an archive history for its website.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
Positives
- Its website address was registered 11 years ago.
- It is on 4 social media platforms (Facebook, Instagram, X and YouTube); the largest audience is 42,298 likes on Facebook.
- Great independent reputation · 1,030 reviews on Trustpilot, rated 5.0 stars out of 5.
- No malware or phishing warnings found for its website.
Not found
- Web history and authority information was not found from our checks.
Our technical team has been informed.
What they offer
Get a legitimate ESA letter for your dog, cat or rabbit. Licensed therapists in all 50 states, FHA-valid for housing, 100% money-back guarantee.
- What makes them different
- “The ONLY legitimate documentation for an emotional support animal is an ESA letter from a state-licensed mental health professional.” Its homepage
- Customer results
- “Today, our network of psychologists, clinical social workers, and licensed counselors serves all 50 U.S. states and territories and we've helped over 250,000 people to live with their ESA because access to mental health care should be available to everyone.” Its about page
- Places
- Houston
- Opening hours
- Monday 09:00 to 17:00; Tuesday 09:00 to 17:00; Wednesday 09:00 to 17:00; Thursday 09:00 to 17:00; Friday 09:00 to 17:00; Saturday 09:00 to 17:00; Sunday 09:00 to 17:00
CertaPet offers support and help through their help page, which can be found in the sources below.
- Customer stories
- Reviews
Latest YouTube video
Correct as of
How to check if certapet.com is legit
To check if certapet.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about certapet.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsBased in the US; serves the US
- Where the company is based
- US
- Why we believe that
- the site's structured data states its country, its terms are governed by the laws of Texas, its phone number starts +1, its postcode is a US zip code
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage, its delivery page says it ships to the US
Domain registrationIts website address was registered 11 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 11 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 4 of its pages: contact, about, terms and privacy
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact phone number found
- +1 616-441-0435
- Contact page found
- Contact page
Quoted word for word from certapet.com.
- In their own words
- “About Us CertaPet is a revolutionary online telehealth platform that improves access to mental health care. CertaPet has been recognized by USA Today, Forbes, Google, Entrepreneur Magazine, and is HIPAA Compliant, Trustpilot verified, and BBB accredited. In 2015, CertaPet set out to establish the highest standard of telehealth for emotional support animal evaluations, providing patients with legally compliant ESA letters and continuity of care from licensed mental health professionals.” About page
Reputation and track record
Customer reviewsRated 5.0 stars out of 5 from 1,030 reviews on Trustpilot
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 5 out of 5 | 1,030 |
| SmartCustomer | Not found | |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found | |
| Trustindex | Not found | |
| Not checked |
Visitor trafficReal people have visited its website since February 2021 or earlier
nothing recorded
Web history and authoritynothing known
nothing recorded
Social presenceIt is on 4 social media platforms (Facebook, Instagram, X and YouTube); the largest audience is 42,298 likes on Facebook
- Its YouTube channel has 1,170 subscribers and 74 videos, the latest uploaded on 23 Jul 2026
| Platform | Profile | Audience |
|---|---|---|
| Profile | 42,298 likes | |
| Profile | 8,479 followers | |
| X | Profile | Unknown |
| Not found | ||
| YouTube | Profile | 1,170 subscribers |
| TikTok | Not found |
- Social platforms with discovered profiles
- facebook, instagram, x, youtube
- Social follower counts
- 51,947 followers in total
- YouTube channel
- 74 videos, 1,170 subscribers, last upload 23 Jul 2026
What data this site collects about you
What its privacy policy saysWe found this business stores and uses your data
- Says it does not sell your personal data.
- “We do not sell your information.”
- Shares your data with other companies.
- “We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.”
- Says you can ask it to delete your data.
- “Except as required by HIPAA or other applicable law, you also have the right to request the deletion of your Personal Information that have been collected in the past 12 months.”
Tracking tools on its homepageGoogle Tag Manager and Meta Pixel
Named in its homepage's code when we read it. Others may load later, so this list may not be complete.
- Google Tag Manager
- Loads other tracking tools, which may not be listed here.
- Meta Pixel
- Tells Facebook and Instagram what you do on its site, for adverts.
Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the company
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blocked
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Security certificate browsers warn about
- No
- Certificate issuer
- Let's Encrypt
- Certificate type
- DV
- Certificate expires
- 19 Jan 2027
- Nameservers
- emma.ns.cloudflare.com
ken.ns.cloudflare.com - Address
- 141.193.213.11
141.193.213.10