# CertaPet (certapet.com)

Is certapet.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 7 of 10 public checks clear, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 81 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 5 · 1,030 reviews; average 5.0
- Claimed: no
- Assessed: 2026-10-24

## Business details

- Sells: Services
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: Medical, dental or pharmacy
- Domain age: 11 years
- Address: 1300 Bay Area Blvd Suite B150-11 Houston, TX 77058
- Email address: ask@certapet.com
- Phone number: +1 616-441-0435
- Contact page: https://certapet.com/contact-us/
- Website: https://certapet.com/
- Social media: Facebook https://www.facebook.com/Certapet/, Instagram https://www.instagram.com/certapet/, X https://x.com/CertaPet, YouTube https://www.youtube.com/channel/UCwYZJDEM9qf60rTsJ5oEBnA
- Latest YouTube video: ESAs and Pet Fees 101 https://www.youtube.com/watch?v=zqDj1mobfMo

## Summary

certapet.com's website address was registered 11 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, Instagram, X and YouTube), with its largest audience of 42,298 likes on Facebook. Customers have left 1,030 reviews on Trustpilot, averaging 5.0 stars out of 5. No malware or phishing warnings found for its website. We could not find an archive history for its website.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: returns, shipping pages linked: the site's own pages name them in a link or heading, but no such page was read.

## Positives

- Its website address was registered 11 years ago (source: rdap)
- It is on 4 social media platforms (Facebook, Instagram, X and YouTube); the largest audience is 42,298 likes on Facebook (source: social)
- Great independent reputation: 1,030 reviews on Trustpilot, rated 5.0 stars out of 5 (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Not found

- Web history and authority information was not found from our checks. (source: wayback)

## How to check if certapet.com is legit

To check if certapet.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about certapet.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US (For information)
- Who they are: Domain registration: Its website address was registered 11 years ago (Clear)
- Who they are: Website details: We read 4 of its pages: contact, about, terms and privacy (Clear). Pages found: contact (https://certapet.com/contact-us/), about (https://certapet.com/about/), terms (https://certapet.com/terms-of-use/), privacy (https://certapet.com/privacy-policy/)
- Reputation and track record: Customer reviews: Rated 5.0 stars out of 5 from 1,030 reviews on Trustpilot (Clear)
- Reputation and track record: Visitor traffic: Real people have visited its website since February 2021 or earlier (For information)
- Reputation and track record: Web history and authority: nothing known (Not found)
- Reputation and track record: Social presence: It is on 4 social media platforms (Facebook, Instagram, X and YouTube); the largest audience is 42,298 likes on Facebook (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from certapet.com's own pages.

- In their own words: “About Us CertaPet is a revolutionary online telehealth platform that improves access to mental health care. CertaPet has been recognized by USA Today, Forbes, Google, Entrepreneur Magazine, and is HIPAA Compliant, Trustpilot verified, and BBB accredited. In 2015, CertaPet set out to establish the highest standard of telehealth for emotional support animal evaluations, providing patients with legally compliant ESA letters and continuity of care from licensed mental health professionals.” (https://www.certapet.com/about/)

## Could not be checked this time

- bbb

## Cite

Truth Signal, CertaPet: truth score 81 out of 100, legitimacy confidence High, assessed 2026-10-24, https://truthsignal.com/business/certapet.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/certapet.com