well.ca
Website
Well.ca - Canada's online health, beauty, and skin care store | Free Shipping $35+ in CanadaCanada's online health, wellness, baby and beauty store with the largest assortment of green and natural products.
Well.ca - Canada's online health, beauty, and skin care store | Free Shipping $35+ in CanadaCanada's online health, wellness, baby and beauty store with the largest assortment of green and natural products.
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Truth score
Business details
- Founded
- 2008
- Sells
- Physical goods
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Domain age
- 26 years
- Address
- 935-B Southgate Drive, Guelph
- Email address
- info
@well.ca - Phone number
- +1 866-640-3800
- Contact page
- well.ca/
contactus - Website
- well.ca
- Social media
Customer reviews
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</a>Summary
Is well.ca legit and trustworthy? Truth score 88 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.
We read 5 of its pages: contact, about, returns, delivery and privacy. Its website address was registered 26 years ago, and is locked against transfer to someone else. It has 933 reviews on Trustpilot. Customers have left 32 reviews on Reviews.io, averaging 4.17 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 169 reviews on SmartCustomer average only 2.9 stars out of 5.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
Positives
- We read 5 of its pages · contact, about, returns, delivery and privacy.
- Its website address was registered 26 years ago.
- 933 reviews on Trustpilot.
- A not fully established independent reputation · 32 reviews on Reviews.io, rated 4.17 stars out of 5.
- No malware or phishing warnings found for its website.
Be cautious
- A substantial number of independent reviews (169 on SmartCustomer), but it falls short with only 2.9 stars out of 5.
What they offer
Canada's online health, wellness, baby and beauty store with the largest assortment of green and natural products.
- What makes them different
- “Beginning as an online pharmacy, and as one of the first Canadian online retailers, Well.ca was born in 2008 out of a vision to bring wellness to every Canadian's home, with ease.” Its about page
- Places
- Guelph
Well.ca offers support and help through their help page, which can be found in the sources below.
- Customer stories
- Testimonials
Latest YouTube video
Correct as of
How to check if well.ca is legit
To check if well.ca is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about well.ca; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsFounded in 2008 (Wikipedia)
- Where the company is based
- Not stated with its address
- Which countries the company serves
- Canada, US
- Why we believe that
- its address ends .ca, $ prices on its homepage, it publishes pages in 2 languages, its delivery page says it ships to Canada, its delivery page says it ships to the US
- Industry
- e-commerce
- Founded
- 2008
Domain registrationIts website address was registered 26 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 26 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 5 of its pages: contact, about, returns, delivery and privacy
- Company contact email is available
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact phone number found
- +1 866-640-3800
- Contact page found
- Contact page
Quoted word for word from well.ca.
- Ways to contact them
- “Contact us at [email protected] , by phone toll-free at 1-866-640-3800, or by mail to 935-B Southgate Drive Guelph, ON, N1L 0B9, CA.” Contact page
- Phone support
- “CALL US TOLL-FREE: 1-866-640-3800” Contact page
- In their own words
- “You haven't added any items to your cart. Our mission is to offer a one-stop destination where you can find better-for-you everyday essentials and discover Canada's newest wellness brands and coveted products. We strive to provide you with choice, dependability and ease, every time you visit.” About page
- How long you have to return
- “--> We accept returns of most products in original condition (unopened, unused) within 30 days from the date of purchase.” Returns page
- Delivery cost
- “Shipping fees are calculated based on cart contents, and delivery address provided to Well.ca.” Delivery page
Reputation and track record
Customer reviews1,134 reviews across 3 platforms, rated 2.9 to 4.17 out of 5
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | 933 |
| SmartCustomer | 2.9 out of 5 | 169 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | 4.17 out of 5 | 32 |
| Feefo | Not found | |
| Trustindex | Not found | |
| Not checked |
Visitor trafficReal people visited its website in 24 of the last 24 months
- Real people have visited its website since February 2021 or earlier
- It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 50,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 100,000 sites
Web history, truth checks and authorityFound: wikipedia page
- Wikipedia page
- yes
- First checkScore 88, High truth signalsNothing earlier to compare with
Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and YouTube); the largest audience is 26,900 followers on TikTok
- Its YouTube channel has 7,840 subscribers and 517 videos, the latest uploaded on 1 Nov 2026
| Platform | Profile | Audience |
|---|---|---|
| Profile | Unknown | |
| Profile | Unknown | |
| X | Not found | |
| Profile | Unknown | |
| YouTube | Profile | 7,840 subscribers |
| TikTok | Profile | 26,900 followers |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, youtube
- Social follower counts
- 34,740 followers in total
- YouTube channel
- 517 videos, 7,840 subscribers, last upload 1 Nov 2026
What data this site collects about you
What its privacy policy saysWe found this business stores and uses your data
- Shares your data with other companies.
- “We share Personal Information with our partners as reasonably needed for them to provide the relevant services to us.”
- Collects where you are.
- “Mobile Location Data: Well.ca does not collect information about your mobile device's location.”
Tracking tools on its homepageGoogle Analytics, Google Tag Manager and Google Ads
Named in its homepage's code when we read it. Others may load later, so this list may not be complete.
- Google Analytics
- Counts your visits and what you look at.
- Google Tag Manager
- Loads other tracking tools, which may not be listed here.
- Google Ads
- Tracks what you do to show you Google adverts.
Uses OneTrust to ask which cookies you allow.
Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the company
- Known data breaches found
- 0
Domain and email securityIts email is only partly protected: mail forged in its name is reported but not blocked
- Its email identifies its real senders, but mail forged in its name is not blocked
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- none
- Security certificate browsers warn about
- No
- Certificate issuer
- Starfield Technologies
- Certificate type
- DV
- Certificate expires
- 1 May 2027
- Nameservers
- ns1.p201.dns.oraclecloud.net
ns2.p201.dns.oraclecloud.net
ns3.p201.dns.oraclecloud.net
ns4.p201.dns.oraclecloud.net - Address
- 44.217.129.63
54.164.54.91