trainz.com

Website

trainz.com

Trainz | Collectible Model Trains for HobbyistsHey, train hobbyists! Find scale model trains of all types and gauges, including Lionel, MTH, K-Line, Williams, Weaver, American Flyer, Ives, Bachmann, Atlas, Broadway Limited, LGB, Aristo-Craft, USA Trains, Kato, Rapido, Model Power, Microtrains, Piko, Gargraves, and more, from Trainz.com! For adul

youtube.com

Why So Small?The latest video on its YouTube channel

UnclaimedChecked on 3 Nov 2026, 15:33

Own this business? See what is holding the score back.

Truth score

Truth score 55 out of 100, Mixed truth signals. Customer satisfaction: not enough reviews to say

55/ 100

Mixed truth signals

Business details

Category: Model making and hobbies
Sells: Physical goods
Sells to: The public
Kind of seller: Sells its own goods or services
Licensed trade: No licence normally needed
Domain age: 28 years
Address: 4195 Industry Way, Flowery Branch, GA 30542
Email address: customerservice@trainz.com
Phone number: +1 866-285-5840
Contact page: trainz.com/pages/contact-us
Website: trainz.com
Social media

Customer reviews

No reviews foundWe looked on Trustpilot, SmartCustomer, G2, Capterra, Reviews.io and Feefo

Customer satisfactionNot enough reviews to sayFrom independent reviews, weighed by their number

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Summary

Is trainz.com legit and trustworthy? Truth score 55 out of 100, mixed truth signals: 6 of 10 public checks clear, 2 not found, 2 for information. Legitimacy confidence: mixed. Customer satisfaction: not enough reviews to say.

trainz.com's website address was registered 28 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. We could not find customer reviews, an archive history for its website or a customer rating.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Positives

Its website address was registered 28 years ago.
No malware or phishing warnings found for its website.

Not found

Customer reviews information was not found from our checks.
Web history, truth checks and authority information was not found from our checks.
Reviews information was not found from our checks.

Our technical team has been informed.

What they offer

Best for: “Our team combines decades of experience with specialized tools and services designed for hobbyists, including Trainz Rewards, Wish Lists, parts diagrams, repair resources, and international shipping to select countries.” Its about page

Getting help

Trainz offers support and help through their help page, which can be found in the sources below.

Customer stories: Testimonials

SourcesIts about page Frequently Asked Questions Testimonials

Latest YouTube video

Correct as of 3 Nov 2026, 15:33

How to check if trainz.com is legit

To check if trainz.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about trainz.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves Brazil

Country

Where the company is based: US
Why we believe that: the site's structured data states its country, its phone number starts +1, its postcode is a US zip code
Which countries the company serves: Brazil
Why we believe that: its delivery page says it ships to Brazil

Domain registrationIts website address was registered 28 years ago

Its website address is locked against being transferred to someone else

Domain age: 28 years
Domain transfer lock enabled: Yes

Website detailsWe read 5 of its pages: contact, about, returns, terms and privacy

Company contact email is available
Company contact phone number is available

HTTPS enabled: Yes
Contact phone number found: +1 866-285-5840
Contact page found: Contact page

What its pages say

Quoted word for word from trainz.com.

Ways to contact them: “We recommend using the 'Contact Us' form.” Contact page
Phone support: “If you prefer to leave us a message, please call us at 1-866-285-5840 .” Contact page
In their own words: “Trainz is one of the largest online retailers and buyers of collectible model trains in the United States, serving hobbyists, collectors, and estates with new and pre-owned inventory across all major train scales and manufacturers. In addition to model trains and parts, we also offer die-cast vehicles, model kits, radio control products, and other hobby collectibles. Founded by Scott and Milinda Griggs, Trainz grew from a small train repair business in Scott's parents' garage into a company operating from a 73,000-square-foot facility in Flowery Branch, Georgia .” About page
Do returns cost anything: “Return shipping costs when the return is not due to an error by Trainz” Returns page
Faulty or damaged items: “Items that are modified, altered, installed, or damaged after delivery may not be eligible for return.” Returns page

SourcesHomepage About page Contact page Terms page Returns page Privacy page

Reputation and track record

Customer reviewsWe could not check what its customer reviews say.

Platform	Rating	Reviews
Trustpilot	Not checked
SmartCustomer	Not checked
G2	Not checked
Capterra	Not checked
Reviews.io	Not checked
Feefo	Not checked
Trustindex	Not found
Google	Not checked

Visitor trafficReal people visited its website in 24 of the last 24 months

Real people have visited its website since February 2021 or earlier

Monthly visitor data

Popularity among Chrome users: top 500,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Web history, truth checks and authorityWe have checked it once, on 3 November 2026

Checks we have made1Newest first, since 3 November 2026

3 November 2026
First checkScore 55, Mixed truth signals
Nothing earlier to compare with

Social presenceIt is on 4 social media platforms (Facebook, Instagram, TikTok and YouTube); the largest audience is 48,500 subscribers on YouTube

Its YouTube channel has 48,500 subscribers and 744 videos, the latest uploaded on 3 Nov 2026

Platform	Profile	Audience
Facebook	Profile	Unknown
Instagram	Profile	Unknown
X	Not found
LinkedIn	Not found
YouTube	Profile	48,500 subscribers
TikTok	Profile	25 followers

Social platforms with discovered profiles: facebook, instagram, tiktok, youtube
Social follower counts: 48,525 followers in total
YouTube channel: 744 videos, 48,500 subscribers, last upload 3 Nov 2026

What data this site collects about you

Tracking tools on its homepageGoogle Ads, Microsoft Clarity and Klaviyo

Named in its homepage's code when we read it. Others may load later, so this list may not be complete.

Google Ads: Tracks what you do to show you Google adverts.
Microsoft Clarity: Records how you move, scroll and click on the page.
Klaviyo: Tracks what you look at, for its marketing emails.

Uses Shopify's cookie banner to ask which cookies you allow.

Safety

Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.