Truth score 77 out of 100, High truth signals. Customer satisfaction: mixed

77/ 100

Truth score

High truth signals

Customer satisfactionMixedFrom independent reviews, weighed by their number

Trustpilot2,779 reviews3.4

SmartCustomer8 reviews · not counted2.0

BBB61 of 327 resolvedA

plushcare.com

Unclaimed

Rating: 3.4 ⭐⭐⭐ on Trustpilot2.0 ⭐⭐ on SmartCustomer
Reviews: 2,787 reviews
Years in business: 13 years
Address: 157 West 18th Street, 2nd Floor, New York, NY 10011
Email address: info@plushcare.com
Phone number: +1 800-221-5140
Contact page: plushcare.com/contact
Website: plushcare.com

plushcare.com

Online Doctor Appointments Available Now | PlushCareOnline doctors available for primary or urgent care and online therapy. Affordable, convenient telehealth visits available 24/7. Most major plans accepted.

Checked on 14 Oct 2026, 14:14

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Summary

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Is plushcare.com legit and trustworthy? Truth score 77 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 13 years ago, and is locked against transfer to someone else. It has a review page on Reviews.io, with no reviews yet. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 8 reviews on SmartCustomer average only 2.0 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 4 of its pages · contact, about, terms and privacy.
Its website address was registered 13 years ago.
It has a page on Reviews.io but no reviews yet.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A low number of independent reviews (8 on SmartCustomer), but it falls short with only 2.0 stars out of 5.

How to check if plushcare.com is legit

1 be cautious · 7 clear · 2 for information

To check if plushcare.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about plushcare.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US · BBB rating AFor information

The Better Business Bureau rates it A, and accredits it; 61 of its 327 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its terms are governed by the laws of Delaware, its phone number starts +1, its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: A
BBB accredited: Yes
BBB complaints closed in three years: 327
BBB complaints closed in twelve months: 53
BBB complaints resolved to the customer's satisfaction: 61
BBB complaint types: Product Issues: 96, Billing Issues: 85, Service or Repair Issues: 80, Sales and Advertising Issues: 25, Customer Service Issues: 22, Order Issues: 16, Delivery Issues: 3
BBB customer reviews: 246
BBB reasons for rating: 327 complaint(s) filed against business
BBB business started: 11 Feb 2013
BBB file opened: 10 Oct 2014

SourcesBBB profile

Domain registrationIts website address was registered 13 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 13 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: contact, about, terms and privacyClear

Company contact email is available
Company contact phone number is available

Pages foundContact About Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: +1 800-221-5140

What its pages say

Quoted word for word from plushcare.com.

In their own words: “If we’re unable to treat you, we’ll provide a full refund. Please note that any medication or lab work costs are not included. Please refer to our refund policy for additional information.” About page

SourcesHomepage About page Terms page Contact page Privacy page

Reputation and track record

Customer reviewsIt has a page on Reviews.io but no reviews yetBe cautious

Rated 2.0 stars out of 5 from 8 reviews on SmartCustomer
Rated 3.4 stars out of 5 from 2,779 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	3.4 out of 5	2,779
SmartCustomer	2.0 out of 5	8
G2	Not found
Capterra	Not found
Reviews.io	Unknown	0
Feefo	Not found

Independent review platforms: 1
Trustpilot rating: 3.4 out of 5
Trustpilot review count: 2,779

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 1,000,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Web history and authorityThe Internet Archive first saved a copy of its website 13 years agoClear

Website archive history: 13 years
Wikipedia page: no

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 12,000 followers on FacebookClear

Its YouTube channel has 158 subscribers and 11 videos, the latest uploaded 671 days ago

Platform	Profile	Audience
Facebook	Profile	12,000 followers
Instagram	Profile	5,228 followers
X	Profile	Unknown
LinkedIn	Profile	6,830 followers
YouTube	Profile	158 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 24,216 followers in total
YouTube channel: 11 videos, 158 subscribers, last upload 671 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear