octopus.energy

Website

octopus.energy

Octopus Energy: The UK's most awarded energy supplierOctopus customers pay less: Cheaper than price-cap prices, rewards for using less when the grid is stressed, and smart tariff savings for your home, car or battery

octopus.energy

One of the first images collected of this website on 11 Mar 2016

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Revealing the WINNER of our Cosy 6 Giveaway... 🧸😲The latest video on its YouTube channel

UnclaimedChecked on 24 Oct 2026, 12:51

Own this business? See what is holding the score back.

Truth score

Truth score 96 out of 100, High truth signals. Customer satisfaction: no rating found yet

96/ 100

High truth signals

Top 1% of businesses we’ve checked

Business details

Category: Energy supplier
Years in business: 12 years
Founded by: Greg Jackson
Registered with: FCA, firm 1033722Matched on the FCA register
Sells to: The public and businesses
Kind of seller: Sells its own goods or services
Licensed trade: Other licensed trade
Domain age: 11 years
Address: Uk House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN, United Kingdom
Email address: hello@octopus.energy
Phone number: +44 808 196 6842
Contact page: octopus.energy/contact-us/
Website: octopus.energy
Social media

Customer reviews

SiteReviewsRating

Trustpilot899,608 reviews

App Store266,695 ratings4.8

Total899,608

Customer satisfactionNo rating found yetFrom independent reviews, weighed by their number

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Summary

Is octopus.energy legit and trustworthy? Truth score 96 out of 100, high truth signals: 9 of 12 public checks clear, 3 for information. Legitimacy confidence: high. Customer satisfaction: no rating found yet.

octopus.energy is run by Octopus Energy Limited, an active UK company registered at Companies House 12 years ago. Its website address was registered 11 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). It has 899,608 reviews on Trustpilot. The postcode on its website matches its registered office. No malware or phishing warnings found for its website.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Positives

An active UK company registered at Companies House, set up 12 years ago.
Its website address was registered 11 years ago.
It is among the 10,000 most-visited sites on the internet (Cloudflare Radar).
899,608 reviews on Trustpilot.
The postcode on its website matches its registered office at Companies House.
No malware or phishing warnings found for its website.

What they offer

Octopus customers pay less: Cheaper than price-cap prices, rewards for using less when the grid is stressed, and smart tariff savings for your home, car or battery

— Octopus Energy, in their own words

Getting help

Octopus Energy offers support and help through their help page, which can be found in the sources below.

SourcesIts homepage Support

Latest YouTube video

Correct as of 24 Oct 2026, 12:51

How to check if octopus.energy is legit

To check if octopus.energy is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about octopus.energy; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsAn active UK company registered at Companies House, set up 12 years ago

Its registered office at Companies House is Uk House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN, United Kingdom
Its latest accounts at Companies House run to 30 April 2025
Its directors and owners are named at Companies House
It has filed at Companies House regularly for the last five years, with no gap longer than 15 months
Registered with the Information Commissioner's Office (ICO) to handle personal data

Country

Where the company is based: UK
Why we believe that: it is registered at Companies House as OCTOPUS ENERGY LIMITED, the site's structured data states its country, its legal pages give an address in England and Wales, its terms are governed by the laws of England and Wales, its phone number starts +44, its postcode is a UK postcode
Which countries the company serves: UK
Why we believe that: £ prices on its homepage

Registration

Companies House registration: Registered as OCTOPUS ENERGY LIMITED
Data protection registration (ICO): Registered
VAT number: Not found

Companies House register

Company found in official company register: Yes
Registered company name: OCTOPUS ENERGY LIMITED
Company status: active
Company age: 12 years
Registered address: Uk House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN, United Kingdom
Accounts overdue: No
Confirmation statement overdue: No
Insolvency history: No
Registered office in dispute: No
Filing history consistent: Yes
ICO data-protection fee payer: Yes
Registered to do: 35140 Trade of electricity
35230 Trade of gas through mains
Previous names: MERCURY ENERGY SUPPLY LIMITED (14 Oct 2014 to 21 Aug 2015)
Company type: Private limited company

Size and borrowing

Accounts filed: Full accountsThe most detailed kind a company files.
Secured loans (charges): 0No secured loans outstanding at Companies House.

SourcesCompanies House ICO register entry

Official registersOn the FCA register as firm 1033722. Matched on its website.

FCA firm: FCA, firm 1033722

Domain registrationIts website address was registered 11 years ago

Its website address is locked against being transferred to someone else

Domain age: 11 years
Domain transfer lock enabled: Yes

Website detailsWe read 4 of its pages: contact, about, terms and privacy

Company contact email is available
Company contact phone number is available

HTTPS enabled: Yes
Contact phone number found: +44 808 196 6842
Contact page found: Contact page
Sources agreeing on postcode: 2

What its pages say

Quoted word for word from octopus.energy.

Ways to contact them: “Email us on: [email protected]” Contact page
Phone support: “Call us on: 0808 196 6842” Contact page
In their own words: “We're making energy fair, clean, and simple for all using technology. Powering over 10 million homes in Britain and abroad with award-winning customer service and innovative green energy offers, while building a more sustainable energy system for tomorrow. Being the UK's most awarded energy supplier is about more than offering the cheapest deals.” About page
Who you're buying from: “This promotion is sponsored by Octopus Energy Limited (Company No. 09263424), registered at 33 Holborn, London EC1N 2HT (“Promoter”), and hosted by Spudbros (“Host”) at the Spudbros Birmingham store opening event.” Terms page

SourcesHomepage About page Contact page Privacy page Terms page

Reputation and track record

Customer reviews899,608 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	Unknown	899,608
SmartCustomer	Not found
G2	Not found
Capterra	Not found
Reviews.io	Not found
Feefo	Not found
Trustindex	Not found
Google	Not checked

App StoreIts app, Octopus Energy, is on Apple's App Store, rated 4.8 out of 5 from 266,695 ratings. App ratings are not counted as reviews.

App: Octopus Energy
App Store page: https://apps.apple.com/gb/app/octopus-energy/id1093452209
App Store rating: 4.8 out of 5
App Store ratings: 266,695

Visitor trafficIt is among the 10,000 most-visited sites on the internet (Cloudflare Radar)

Real people visited its website in 24 of the last 24 months
Real people have visited its website since February 2021 or earlier

Monthly visitor data

Popularity among Chrome users: top 50,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 10,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 10 years ago

Website archive history: 10 years

SourcesFirst archived copy

Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 297,338 followers on Facebook

Its YouTube channel has 76,200 subscribers and 452 videos, the latest uploaded on 23 Oct 2026

Platform	Profile	Audience
Facebook	Profile	297,338 followers
Instagram	Profile	156,000 followers
X	Profile	Unknown
LinkedIn	Profile	Unknown
YouTube	Profile	76,200 subscribers
TikTok	Profile	41,800 followers

Social platforms with discovered profiles: facebook, instagram, linkedin, tiktok, x, youtube
Social follower counts: 571,338 followers in total
YouTube channel: 452 videos, 76,200 subscribers, last upload 23 Oct 2026

What data this site collects about you

What its privacy policy says4 points in plain English

Our words, with its own sentence under each.

Collects where you are.: “We may also collect personal information on your location on our websites and apps, such as your location data when accessing the website or apps in line with the location settings on your phone or internet browser.”
May check your details with credit or fraud-prevention agencies.: “Credit reference agencies and fraud prevention agencies, both when you first apply to switch to Octopus and routinely whilst you have an account with us to help us assess your ability to pay for your energy bills, and any fraud, credit or security risks.”
Says how long it keeps your data.: “If you apply to switch to Octopus but do not come on supply with us, we will retain your personal information for up to 2 years.”
Has a data protection officer you can contact.: “We have appointed data protection officers who are responsible for different entities in the Octopus Energy Group and who oversee questions in relation to this privacy notice.”

SourceIts privacy policy

Safety

Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.