Truth score 61 out of 100, Mixed truth signals. Customer satisfaction: mixed

61/ 100

Truth score

Mixed truth signals

Customer satisfactionMixedFrom independent reviews, weighed by their number

Trustpilot8,079 reviews1.0

SmartCustomer41,939 reviews3.9

BBB297 of 1,456 resolvedB+

id.me

Unclaimed

Rating: 3.9 ⭐⭐⭐⭐ on SmartCustomer1.0 ⭐ on Trustpilot
Reviews: 50,018 reviews
Years in business: Not found
Address: 8280 Greensboro Drive, Suite 800, McLean, VA 22102
Email address: support@id.me
Phone number: Not found
Contact page: Not found
Website: id.me

id.me

Simple, secure login | ID.meID.me Wallet simplifies how individuals discover and access benefits and services through a single login and verified identity.

Checked on 9 Oct 2026, 11:03

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Summary

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Is id.me legit and trustworthy? Truth score 61 out of 100, mixed truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: mixed. Customer satisfaction: mixed.

The Internet Archive first saved a copy of its website 16 years ago. It has a review page on G2. Be cautious: its 8,079 reviews on Trustpilot average only 1.0 stars out of 5. We could not find when its domain was registered, how long it has been in business or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

The Internet Archive first saved a copy of its website 16 years ago.
It has a review page on G2.

Be cautious

A large number of independent reviews (8,079 on Trustpilot), but it falls short with only 1.0 stars out of 5.

Not found

Domain registration information was not found from our checks.
Years in business information was not found from our checks.
Phone number information was not found from our checks.

How to check if id.me is legit

1 be cautious · 6 clear · 1 not found · 2 for information

To check if id.me is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about id.me; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US · BBB rating B+For information

The Better Business Bureau rates it B+, and accredits it; 297 of its 1,456 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its terms are governed by the laws of Delaware, its postcode is a US zip code, its Better Business Bureau profile is a US listing

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: B+
BBB accredited: Yes
BBB complaints closed in three years: 1,456
BBB complaints closed in twelve months: 407
BBB complaints resolved to the customer's satisfaction: 297
BBB complaint types: Service or Repair Issues: 539, Customer Service Issues: 320, Product Issues: 259, Billing Issues: 197, Sales and Advertising Issues: 71, Order Issues: 56, Delivery Issues: 14
BBB customer reviews: 9,321
BBB reasons for rating: 1,456 complaint(s) filed against business
BBB business started: 14 Sep 2010
BBB file opened: 15 Jan 2015