framesdirect.com
Unclaimed- Rating
- 4.4 ⭐⭐⭐⭐ on Trustpilot2.0 ⭐⭐ on SmartCustomer
- Reviews
- 31,086 reviews
- Years in business
- 30 years
- Address
- Not foundNo address found using the trading company name
- Email address
- Not found
- Phone number
- +1 800-248-9427
- Contact page
- framesdirect.com/contact-lenses/
- Website
- framesdirect.com
Glasses Frames, Prescription Sunglasses & Eyeglasses Online | FramesDirect.comShop the largest selection of glasses online. Free Shipping and Easy Returns on all Eyeglasses, prescription sunglasses, and sunglasses for men, women, and kids.
Glasses Frames, Prescription Sunglasses & Eyeglasses Online | FramesDirect.comShop the largest selection of glasses online. Free Shipping and Easy Returns on all Eyeglasses, prescription sunglasses, and sunglasses for men, women, and kids.
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<a href="https://truthsignal.com/business/framesdirect.com"
title="See the full Truth Signal report on framesdirect.com">
<img src="https://truthsignal.com/business/framesdirect.com/badge.svg"
alt="Truth Signal truth score for framesdirect.com"
width="210" height="56" style="border:0"
loading="lazy" decoding="async">
</a>Summary
Get MarkdownIs framesdirect.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.
We read 2 of its pages: contact and privacy. Its website address was registered 30 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube), with its largest audience of 36,000 followers on Facebook. Customers have left 31,000 reviews on Trustpilot, averaging 4.4 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 86 reviews on SmartCustomer average only 2.0 stars out of 5. We could not find an address or an email address.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.
Positives
- We read 2 of its pages · contact and privacy.
- Its website address was registered 30 years ago.
- It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 36,000 followers on Facebook.
- Excellent independent reputation · 31,000 reviews on Trustpilot, rated 4.4 stars out of 5.
- Google Safe Browsing shows no malware or phishing warnings for its website.
Be cautious
- A low number of independent reviews (86 on SmartCustomer), but it falls short with only 2.0 stars out of 5.
Not found
- Address information was not found from our checks.
- Email address information was not found from our checks.
How to check if framesdirect.com is legit
1 be cautious · 7 clear · 2 for informationTo check if framesdirect.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about framesdirect.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Company detailsBased in the US; serves the US; part of EssilorLuxottica; founded in 1996 (Wikipedia) · BBB rating A+For information
- The Better Business Bureau rates it A+, and accredits it; 8 of its 34 complaints closed in three years were resolved to the customer's satisfaction
- Where the company is based
- US
- Why we believe that
- its phone number starts +1, its Better Business Bureau profile is a US listing
- Which countries the company serves
- US
- Why we believe that
- $ prices on its homepage, its delivery page says it ships to the US
- Better Business Bureau profile
- Found
- BBB rating
- A+
- BBB accredited
- Yes
- BBB complaints closed in three years
- 34
- BBB complaints closed in twelve months
- 18
- BBB complaints resolved to the customer's satisfaction
- 8
- BBB complaint types
- Service or Repair Issues: 16, Delivery Issues: 7, Product Issues: 7, Billing Issues: 2, Customer Service Issues: 1, Sales and Advertising Issues: 1
- BBB customer reviews
- 187
- BBB business started
- 23 Jan 1995
- BBB file opened
- 24 Jan 2023
- Industry
- Eye care, E-commerce
- Parent company
- EssilorLuxottica
- Founded
- 1996; 30 years ago
- Area served
- Worldwide
Domain registrationIts website address was registered 30 years agoClear
- Its website address is locked against being transferred to someone else
- Domain age
- 30 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 2 of its pages: contact and privacyClear
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact email or contact form available
- Not found
- Contact phone number found
- +1 800-248-9427
Customer reviewsTrustpilot 4.4 stars from 31,000 reviews · SmartCustomer 2.0 stars from 86 reviewsBe cautious
- Rated 4.4 stars out of 5 from 31,000 reviews on Trustpilot
- Rated 2.0 stars out of 5 from 86 reviews on SmartCustomer
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | 4.4 out of 5 | 31,000 |
| SmartCustomer | 2.0 out of 5 | 86 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found | |
| Trustindex | Not checked |
- Independent review platforms
- 2
- SmartCustomer rating
- 2.0 out of 5
- SmartCustomer review count
- 86
- Trustpilot rating
- 4.4 out of 5
- Trustpilot review count
- 31,000
Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information
- Real people have visited its website since February 2021 or earlier
- It is among the 200,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 500,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 200,000 sites
Web history and authorityThe Internet Archive first saved a copy of its website 27 years agoClear
- Website archive history
- 27 years
- Wikipedia page
- yes
Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 36,000 followers on FacebookClear
- Its YouTube channel has 3,970 subscribers and 0 videos
| Platform | Profile | Audience |
|---|---|---|
| Profile | 36,000 followers | |
| Profile | 2,791 followers | |
| X | Profile | Unknown |
| Profile | 624 followers | |
| YouTube | Profile | 3,970 subscribers |
| TikTok | Not found |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, x, youtube
- Social follower counts
- 43,385 followers in total
- YouTube channel
- 0 videos, 3,970 subscribers, last upload: Unknown
Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the companyClear
- Known data breaches found
- 0
Domain and email securityIts email is protected: mail forged in its name is blockedClear
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- reject
- Certificate issuer
- DigiCert Inc
- Certificate type
- OV
- Certificate expires
- 1 Nov 2026
- Nameservers
- ns-1384.awsdns-45.org
ns-1778.awsdns-30.co.uk
ns-420.awsdns-52.com
ns-516.awsdns-00.net - Address
- 32.193.31.41
44.209.141.103
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