express.com
Website
Men's & Women's Clothing - Express
Men's & Women's Clothing - Express
New Cotton-Cashmere Sweaters for MenThe latest video on its YouTube channel
Own this business? See what is holding the score back.
Truth score
Business details
- Founded
- 1980
- Sells
- Physical goods
- Sells to
- The public
- Kind of seller
- Sells its own goods or services
- Licensed trade
- No licence normally needed
- Domain age
- 32 years
- Address
- 30 Transport Drive Walton, KY 41094
- Email address
- Not found
- Phone number
- +1 888-397-1980
- Contact page
- express.com/
g/ contactus - Website
- express.com
- Social media
Customer reviews
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</a>Summary
Is express.com legit and trustworthy? Truth score 85 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.
We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 32 years ago, and is locked against transfer to someone else. It has 43 reviews on Trustpilot. No malware or phishing warnings found for its website. Be cautious: its 375 reviews on SmartCustomer average only 2.3 stars out of 5. We could not find an email address.
Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.
Positives
- We read 6 of its pages · contact, about, returns, delivery, terms and privacy.
- Its website address was registered 32 years ago.
- 43 reviews on Trustpilot.
- No malware or phishing warnings found for its website.
Be cautious
- A substantial number of independent reviews (375 on SmartCustomer), but it falls short with only 2.3 stars out of 5.
Not found
- Email address information was not found from our checks.
What they offer
Express Llc offers support and help through their help page, which can be found in the sources below.
Latest YouTube video
Correct as of
How to check if express.com is legit
To check if express.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about express.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.
Who they are
Company detailsBased in the US; serves Canada and the US; founded in 1980 (Wikipedia)
- Where the company is based
- US
- Why we believe that
- the site's structured data states its country, its phone number starts +1, its postcode is a US zip code, OpenData.org's record puts its head office in 1 Express Dr, Columbus, OH, 43230, USA
- Which countries the company serves
- Canada, US
- Why we believe that
- $ prices on its homepage, its delivery page says it ships to the US, its delivery page says it ships to Canada
- SEC registration (CIK)
- 0001483510
- Type (Wikipedia)
- corporation
- Industry
- fashion retail industry
- Founded
- 1980
- Listed name
- EXPRESS INC
- Trading names
- EXPRESS
- Head office (OpenData.org)
- 1 Express Dr, Columbus, OH, 43230, USA
- Number of locations
- 7
Domain registrationIts website address was registered 32 years ago
- Its website address is locked against being transferred to someone else
- Domain age
- 32 years
- Domain transfer lock enabled
- Yes
Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacy
- Company contact phone number is available
- HTTPS enabled
- Yes
- Contact phone number found
- +1 888-397-1980
- Contact page found
- Contact page
Quoted word for word from express.com.
- In their own words
- “We’re doing some brief maintenance, so confirmation emails may be delayed. Get an extra 20% off* your next purchase. *Clearance items are not eligible for returns or exchanges.” About page
- How long you have to return
- “We're happy to accept returns for items with a valid receipt or order number within 30 days of the delivery date.” Returns page
- Delivery cost
- “Shipping charges are not refundable; charges include order processing, item selection, packaging and transportation of items.” Delivery page
Reputation and track record
Customer reviews418 reviews across 2 platforms, rated 2.3 to 2.3 out of 5
| Platform | Rating | Reviews |
|---|---|---|
| Trustpilot | Unknown | 43 |
| SmartCustomer | 2.3 out of 5 | 375 |
| G2 | Not found | |
| Capterra | Not found | |
| Reviews.io | Not found | |
| Feefo | Not found | |
| Trustindex | Not found | |
| Not checked |
Visitor trafficReal people visited its website in 24 of the last 24 months
- Real people have visited its website since February 2021 or earlier
- It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)
- Popularity among Chrome users
- top 50,000 sites
- First known user traffic
- Feb 2021 or earlier
- Months with real traffic, of the last 24
- 24
- Traffic pattern
- sustained
- Rank jump in the last 12 months
- none
- Rank drop in the last 12 months
- none
- Popularity across the internet
- top 20,000 sites
Web history and authorityFound: wikipedia page
- Wikipedia page
- yes
Social presenceIt is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 4,317,769 followers on Facebook
- Its YouTube channel has 28,900 subscribers and 2352 videos, the latest uploaded on 26 Oct 2026
| Platform | Profile | Audience |
|---|---|---|
| Profile | 4,317,769 followers | |
| Profile | Unknown | |
| X | Profile | 172,200 followers |
| Profile | Unknown | |
| YouTube | Profile | 28,900 subscribers |
| TikTok | Profile | 110,800 followers |
- Social platforms with discovered profiles
- facebook, instagram, linkedin, tiktok, x, youtube
- Social follower counts
- 4,629,669 followers in total
- YouTube channel
- 2,352 videos, 28,900 subscribers, last upload 26 Oct 2026
What data this site collects about you
What its privacy policy saysWe found this business stores and uses your data
- Says it does not sell your personal data.
- “Data Sharing and Retention As further discussed in Section 7 below, we do not sell your personal data to third parties.”
- Collects where you are.
- “Geolocation data.”
- Says you can ask it to delete your data.
- “Certain state residents also may request deletion of personal information that Express has collected from them.”
Tracking tools on its homepageGoogle Analytics and Google Tag Manager
Named in its homepage's code when we read it. Others may load later, so this list may not be complete.
- Google Analytics
- Counts your visits and what you look at.
- Google Tag Manager
- Loads other tracking tools, which may not be listed here.
Uses OneTrust to ask which cookies you allow.
Safety
Malware and phishingNo malware or phishing warnings found for its websiteThis check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Malware or phishing threat status
- None
Data breach historyNo known data breach involving the company
- Known data breaches found
- 0
Domain and email securityIts email is only partly protected: mail forged in its name is reported but not blocked
- Its email identifies its real senders, but mail forged in its name is not blocked
- MX records
- Yes
- SPF record
- Yes
- DKIM key
- Yes
- DMARC record
- Yes
- DMARC policy
- none
- Security certificate browsers warn about
- No
- Certificate issuer
- Let's Encrypt
- Certificate type
- DV
- Certificate expires
- 24 Jan 2027
- Nameservers
- eur2.akam.net
eur5.akam.net
eur6.akam.net
ns1-114.akam.net
ns1-147.akam.net
use1.akam.net
use5.akam.net
usw6.akam.net - Address
- 95.100.98.106
95.100.98.136