Truth score 79 out of 100, High truth signals. Customer satisfaction: mostly satisfied

79/ 100

Truth score

High truth signals

Customer satisfactionMostly satisfiedFrom independent reviews, weighed by their number

Trustpilot82,000 reviews4.1

Reviews.io931 reviews2.83

SmartCustomer3 reviews · not counted1.3

BBB37 of 149 resolvedB

elementvape.com

Unclaimed

Rating: 4.1 ⭐⭐⭐⭐ on Trustpilot2.83 ⭐⭐⭐ on Reviews.io1.3 ⭐ on SmartCustomer
Reviews: 82,934 reviews
Years in business: 13 years
Address: 300 W. Valley Blvd, Unit 23, Alhambra CA 91803
Email address: customerservice@elementvape.com
Phone number: Not found
Contact page: elementvape.com/contact-us
Website: elementvape.com

elementvape.com

Element Vape - Online Vape Shop - Disposables, Kits & E-LiquidShop incredible deals at Element Vape, a progressive online retail establishment serving the vaping community with disposables, pod systems, and premium eJuice.

Checked on 13 Oct 2026, 01:05

Is this your business? Get the code to show this score on your website

Claim this page to show the business controls elementvape.com. Claim this page

<a href="https://truthsignal.com/business/elementvape.com"
   title="See the full Truth Signal report on elementvape.com">
  <img src="https://truthsignal.com/business/elementvape.com/badge.svg"
       alt="Truth Signal truth score for elementvape.com"
       width="210" height="56" style="border:0"
       loading="lazy" decoding="async">
</a>

Summary

Get Markdown

Is elementvape.com legit and trustworthy? Truth score 79 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 13 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube), with its largest audience of 18,000 subscribers on YouTube. Customers have left 82,000 reviews on Trustpilot, averaging 4.1 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 931 reviews on Reviews.io average only 2.83 stars out of 5. Its 3 reviews on SmartCustomer average only 1.3 stars out of 5. We could not find a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read 6 of its pages · contact, about, returns, delivery, terms and privacy.
Its website address was registered 13 years ago.
It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 18,000 subscribers on YouTube.
Excellent independent reputation · 82,000 reviews on Trustpilot, rated 4.1 stars out of 5.
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

A substantial number of independent reviews (931 on Reviews.io), but it falls short with only 2.83 stars out of 5.
A low number of independent reviews (3 on SmartCustomer), but it falls short with only 1.3 stars out of 5.

Not found

Phone number information was not found from our checks.

How to check if elementvape.com is legit

1 be cautious · 7 clear · 2 for information

To check if elementvape.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about elementvape.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves the US · BBB rating BFor information

The Better Business Bureau rates it B, and accredits it; 37 of its 149 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its postcode is a US zip code, its Better Business Bureau profile is a US listing
Which countries the company serves: US
Why we believe that: $ prices on its homepage, its delivery page says it ships to the US

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: B
BBB accredited: Yes
BBB complaints closed in three years: 149
BBB complaints closed in twelve months: 49
BBB complaints resolved to the customer's satisfaction: 37
BBB complaint types: Delivery Issues: 72, Service or Repair Issues: 34, Product Issues: 25, Sales and Advertising Issues: 12, Customer Service Issues: 3, Order Issues: 2, Billing Issues: 1
BBB customer reviews: 239
BBB reasons for rating: 149 complaint(s) filed against business
BBB business started: 10 Jun 2014
BBB file opened: 18 Aug 2015

SourcesBBB profile

Domain registrationIts website address was registered 13 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 13 years
Domain transfer lock enabled: Yes

Website detailsWe read 6 of its pages: contact, about, returns, delivery, terms and privacyClear

Company contact email is available

Pages foundContact About Returns Delivery Terms Privacy

HTTPS enabled: Yes
Contact email or contact form available: Email
Contact phone number found: Not found

What its pages say

Quoted word for word from elementvape.com.

In their own words: “Get special offers and find out what's new in the store. Not for Sale for Minors - Products sold on this site may contain nicotine which is a highly addictive substance. California Proposition 65 - WARNING: This product can expose you to chemicals including nicotine, which is known to the State of California to cause birth defects or other reproductive harm.” About page
Delivery cost: “Stock Up on Disposables | Free Domestic US Shipping $95+” Delivery page

SourcesHomepage About page Contact page Privacy page Returns page Terms page Delivery page

Reputation and track record

Customer reviewsTrustpilot 4.1 stars from 82,000 reviews · Reviews.io 2.83 stars from 931 reviewsBe cautious

Rated 1.3 stars out of 5 from 3 reviews on SmartCustomer
Rated 4.1 stars out of 5 from 82,000 reviews on Trustpilot
Rated 2.83 stars out of 5 from 931 reviews on Reviews.io

Platform	Rating	Reviews
Trustpilot	4.1 out of 5	82,000
SmartCustomer	1.3 out of 5	3
G2	Not found
Capterra	Not found
Reviews.io	2.83 out of 5	931
Feefo	Not found

Independent review platforms: 2
Reviews.io rating: 2.83 out of 5
Reviews.io review count: 931
Trustpilot rating: 4.1 out of 5
Trustpilot review count: 82,000

Visitor trafficReal people visited its website in 24 of the last 24 months (Google Chrome usage data)For information

Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 100,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Web history and authorityThe Internet Archive first saved a copy of its website 13 years agoClear

Website archive history: 13 years
Wikipedia page: no

Social presenceIt is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 18,000 subscribers on YouTubeClear

Its YouTube channel has 18,000 subscribers and 916 videos, the latest uploaded 11 days ago

Platform	Profile	Audience
Facebook	Profile	Unknown
Instagram	Profile	Unknown
X	Profile	11,000 followers
LinkedIn	Profile	1,058 followers
YouTube	Profile	18,000 subscribers
TikTok	Not found

Social platforms with discovered profiles: facebook, instagram, linkedin, x, youtube
Social follower counts: 30,058 followers in total
YouTube channel: 916 videos, 18,000 subscribers, last upload 11 days ago

Safety

Malware and phishingGoogle Safe Browsing shows no malware or phishing warnings for its websiteClear