Truth score 72 out of 100, High truth signals. Customer satisfaction: mostly dissatisfied

72/ 100

Truth score

High truth signals

Customer satisfactionMostly dissatisfiedFrom independent reviews, weighed by their number

Trustpilot187,000 reviews2.0

SmartCustomer8,143 reviews2.3

Reviews.io3,511 reviews1.4

BBB5 of 1,487 resolvedD-

aliexpress.com

Unclaimed

Rating: 2.0 ⭐⭐ on Trustpilot2.3 ⭐⭐ on SmartCustomer1.4 ⭐ on Reviews.io
Reviews: 198,654 reviews
Years in business: 20 years
Address: 51 Bras Basah Road, #01-21 Lazada One, Singapore 189554
Email address: Not found
Phone number: Not found
Contact page: Not found
Website: aliexpress.com

aliexpress.com

AliExpress - Affordable Chinese Stores & Free Shipping - Online ShoppingPassion shouldn't cost a fortune. On AliExpress, shop online for over 111 million affordable products from China on Fashion, Men's and Women's Clothing, Electronics, Toys, Tools, Home & Garden on our marketplace with free shipping! Login app for coupons.

Checked on 8 Oct 2026, 21:56

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Summary

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Is aliexpress.com legit and trustworthy? Truth score 72 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

We read its terms page. Its website address was registered 20 years ago, and is locked against transfer to someone else. It is among the 1,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 187,000 reviews on Trustpilot average only 2.0 stars out of 5. Its 8,143 reviews on SmartCustomer average only 2.3 stars out of 5. Its 3,511 reviews on Reviews.io average only 1.4 stars out of 5. Businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it D-, a low grade, for: Failure to respond to 1,480 complaint(s) filed against business. Of its 1,487 complaints closed in three years, 5 were resolved to the customer's satisfaction. We could not find an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is a scam.

Positives

We read its terms page.
Its website address was registered 20 years ago.
It is among the 1,000 most-visited sites on the internet (Cloudflare Radar).
Google Safe Browsing shows no malware or phishing warnings for its website.

Be cautious

An excellent number of independent reviews (187,000 on Trustpilot), but it falls short with only 2.0 stars out of 5.
A large number of independent reviews (8,143 on SmartCustomer), but it falls short with only 2.3 stars out of 5.
A large number of independent reviews (3,511 on Reviews.io), but it falls short with only 1.4 stars out of 5.
The Better Business Bureau rates it D-, and does not accredit it; 5 of its 1,487 complaints closed in three years were resolved to the customer's satisfaction.

Not found

Email address information was not found from our checks.
Phone number information was not found from our checks.

How to check if aliexpress.com is legit

1 be cautious · 7 clear · 2 for information

To check if aliexpress.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about aliexpress.com; open a row to see the facts and the source to check them yourself. Step by step: how to know if a shopping site is legit.

Who they are

Company detailsBased in the US; serves France, India and the US · BBB rating D-For information

The Better Business Bureau rates it D-, and does not accredit it; 5 of its 1,487 complaints closed in three years were resolved to the customer's satisfaction

Country

Where the company is based: US
Why we believe that: its Better Business Bureau profile is a US listing
Which countries the company serves: France, India, US
Why we believe that: $ prices on its homepage, it publishes pages for 1 countries (hreflang), its delivery page says it ships to France, its delivery page says it ships to India

Better Business Bureau

Better Business Bureau profile: Found
BBB rating: D-
BBB accredited: No
BBB complaints closed in three years: 1,487
BBB complaints closed in twelve months: 446
BBB complaints resolved to the customer's satisfaction: 5
BBB complaint types: Product Issues: 592, Delivery Issues: 490, Service or Repair Issues: 291, Sales and Advertising Issues: 40, Order Issues: 28, Customer Service Issues: 24, Billing Issues: 23
BBB customer reviews: 428
BBB reasons for rating: Failure to respond to 1,480 complaint(s) filed against business
BBB business started: 16 Apr 2006
BBB file opened: 6 Dec 2006

SourcesBBB profile

Domain registrationIts website address was registered 20 years agoClear

Its website address is locked against being transferred to someone else

Domain age: 20 years
Domain transfer lock enabled: Yes

Website detailsWe read its terms pageClear

Pages foundTerms

HTTPS enabled: Yes
Contact email or contact form available: Not found
Contact phone number found: Not found

What its pages say

Quoted word for word from aliexpress.com.

Who you're buying from: “Such as your company registration number, , company name, registered address, opeartion address, telephone, email, registration authority, tax number (VAT), taxpayer identification numbers (TIN), registration date, registration certificate, articles of corporation, Legal Representative/Director/UBO’s Information or other related information (where applicable).” Terms page

SourcesHomepage Terms page

Reputation and track record

Customer reviewsTrustpilot 2.0 stars from 187,000 reviews · SmartCustomer 2.3 stars from 8,143 reviews · Reviews.io 1.4 stars from 3,511 reviewsBe cautious

Rated 1.4 stars out of 5 from 3,511 reviews on Reviews.io
Rated 2.3 stars out of 5 from 8,143 reviews on SmartCustomer
Rated 2.0 stars out of 5 from 187,000 reviews on Trustpilot

Platform	Rating	Reviews
Trustpilot	2.0 out of 5	187,000
SmartCustomer	2.3 out of 5	8,143
G2	Not found
Capterra	Not found
Reviews.io	1.4 out of 5	3,511
Feefo	Not found

Independent review platforms: 3
Reviews.io rating: 1.4 out of 5
Reviews.io review count: 3,511
SmartCustomer rating: 2.3 out of 5
SmartCustomer review count: 8,143
Trustpilot rating: 2.0 out of 5
Trustpilot review count: 187,000

Visitor trafficIt is among the 1,000 most-visited sites on the internet (Cloudflare Radar)For information

Real people visited its website in 24 of the last 24 months (Google Chrome usage data)
Real people have visited its website since February 2021 or earlier

Google Chrome usage data

Popularity among Chrome users: top 1,000 sites
First known user traffic: Feb 2021 or earlier
Months with real traffic, of the last 24: 24
Traffic pattern: sustained
Rank jump in the last 12 months: none
Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 1,000 sites

Web history and authorityThe Internet Archive first saved a copy of its website 17 years agoClear

Website archive history: 17 years
Wikipedia page: yes

SourcesWikipedia

Social presenceIt is on 4 social media platforms (Facebook, Instagram, LinkedIn and X); the largest audience is 10,000,000 followers on InstagramClear