- [Home](https://truthsignal.com/) - [Business](https://truthsignal.com/business) - VELO UK # velo.com Markdown: [Snapshot](https://truthsignal.com/business/velo.com/snapshot.md) [Full report](https://truthsignal.com/business/velo.com/report.md) ## Website velo.com VELO UK: Official Online Store | Tobacco-Free Nicotine Pouches Explore our Velo pouches. Our 100% tobacco-free alternative to use everywhere you go. Free delivery on all orders! Checked on 12 Nov 2026, 21:11 Unclaimed Own this business? Claim it now and get instant access to analytics, insights and further ways to improve your truth score. ## Truth score Truth score 58 out of 100, Mixed truth signals. Customer satisfaction: insufficient evidence 58 / 100 Mixed truth signals ## Business details Category: Vaping and e-cigarettes Sells: Physical goods Sells to: The public Kind of seller: Sells its own goods or services Licensed trade: Alcohol, tobacco or vaping Domain age: 29 years Address: [Building 7, Chiswick Business Park, 566 Chiswick High Road, London, England, W4 5YG](https://www.google.com/maps/search/?api=1&query=Building%207%2C%20Chiswick%20Business%20Park%2C%20566%20Chiswick%20High%20Road%2C%20London%2C%20England%2C%20W4%205YG) Email address: info.gb@velo.com Phone number: [+44 808 555 5938](tel:+44%20808%20555%205938) Contact page: [velo.com/en-gb/pages/contact-us](https://velo.com/en-gb/pages/contact-us) Website: [velo.com](https://velo.com/?utm_source=truthsignal.com&utm_medium=referral) Social media: Not found ## Customer reviews, accreditations and complaints No reviews we could read We looked on SmartCustomer, G2, Capterra, Reviews.io, Feefo, Trustindex, ComplaintsBoard and ConsumerAffairs Trustpilot reviews are not included in this assessment. This business also has a [Trustpilot page](https://uk.trustpilot.com/review/www.velo.com), which may contain additional customer reviews. We recommend checking these alongside the reviews shown here. Customer satisfaction Insufficient evidence · No reviews found App experience Insufficient evidence · No app ratings found ## Summary Is velo.com legit and trustworthy? Truth score 58 out of 100, mixed truth signals: 7 public checks clear, 1 not found, 2 for information. Legitimacy confidence: mixed. App experience: insufficient evidence. Customer satisfaction: insufficient evidence. velo.com's website address was registered 29 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. We could not find social media profiles or a customer rating. ### Positives - Its website address was registered 29 years ago. - No malware or phishing warnings found for its website. ### Not found - Social presence information was not found from our checks. - Reviews information was not found from our checks. Our technical team has been informed. Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam. ### What they offer Explore our Velo pouches. Our 100% tobacco-free alternative to use everywhere you go. Free delivery on all orders! — VELO UK, in their own words About them What makes them different: “Unlike cigarettes, snus, and vapes, VELO nicotine pouches are totally tobacco-free, smoke-free and vapour-free 4 .” Sources [Its homepage](https://www.velo.com/) [Its about page](https://www.velo.com/en-gb/pages/about-velo-nicotine-pouches) ### How to check if velo.com is legit To check if velo.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews (where buyers leave praise and complaints), visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about velo.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](https://truthsignal.com/guides/how-to-know-if-a-shopping-site-is-legit). ### Who they are Company details No data found from the sources checked. Country Where the company is based: Not stated with its address Which countries the company serves: UK Why we believe that: £ prices on its homepage, its delivery page says it ships to the UK Registration VAT number: GB490572474 Domain registration Its website address was registered 29 years ago - Its website address is locked against being transferred to someone else Domain age: 29 years Domain transfer lock enabled: Yes Sources [ICANN Lookup](https://lookup.icann.org/en/lookup?name=velo.com) Website details We read 5 of its pages: contact, about, returns, terms and privacy - Company contact email is available HTTPS enabled: Yes Contact phone number found: [+44 808 555 5938](tel:+448085555938) Contact page found: Yes Hosting company: Incapsula Inc What its pages say Ways to contact them: [+44 808 555 5938](tel:+448085555938), [info.gb@velo.com](mailto:info.gb@velo.com) Phone support: [+44 808 555 5938](tel:+448085555938), [info.gb@velo.com](mailto:info.gb@velo.com) In their own words: “VELO nicotine pouches are small, flavoured pouches containing nicotine, that you tuck between your lip and gum. We believe we've created the very best nicotine pouch out there, which is why we are not only #1 in the UK 1 , but also in Europe 3 . VELO is made with only 5 types of high-quality ingredients.” How long you have to return: “Returning products after exercising your right to change your mind: If the Products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.” Do returns cost anything: “We will provide you with an address to return the Product with its original packaging back to us free of charge.” Faulty or damaged items: “Returning defective Products: In the event that the Product delivered to you is damaged or defective, please contact us as soon as possible using the contact details above.” Who you're buying from: “We are registered in England and Wales under company number 10235033 and have our registered office at Building 7, Chiswick Business Park, 566 Chiswick High Road, London, England, W4 5YG.” Sources [Homepage](https://velo.com/) [Contact page](https://velo.com/en-gb/pages/contact-us) [About page](https://velo.com/en-gb/pages/about-velo-nicotine-pouches) [Returns page](https://velo.com/en-gb/pages/delivery-and-returns) [Terms page](https://velo.com/en-gb/pages/terms-conditions) [Privacy page](https://velo.com/co/es/privacy-policy) Search engines and AI Lets in every search engine and AI tool Which search engines and AI tools its robots.txt file lets read the website. Search engines list it in results; AI training tools learn from it; AI answer tools read it to answer someone’s question. Search engines All allowed Google Search: Allowed by default Googlebot Bing: Allowed by default Bingbot AI training All allowed OpenAI: Allowed by default GPTBot Anthropic: Allowed by default ClaudeBot Google AI: Allowed by default Google-Extended Apple AI: Allowed by default Applebot-Extended Common Crawl: Allowed by default CCBot Meta: Allowed by default meta-externalagent ByteDance (TikTok): Allowed by default Bytespider AI answers All allowed ChatGPT search: Allowed by default OAI-SearchBot ChatGPT: Allowed by default ChatGPT-User Claude search: Allowed by default Claude-SearchBot Claude: Allowed by default Claude-User Perplexity: Allowed by default PerplexityBot Sources [robots.txt](https://velo.com/robots.txt) ### Reputation and track record Customer reviews, accreditations and complaints It has a review page on [Trustpilot](https://uk.trustpilot.com/review/www.velo.com) Platform · Rating · Reviews [Trustpilot](https://uk.trustpilot.com/review/www.velo.com) · Unknown · Unknown Visitor traffic Real people visited its website in 24 of the last 24 months - Real people have visited its website since February 2021 or earlier Monthly visitor data Popularity among Chrome users: top 50,000 sites First known user traffic: Feb 2021 or earlier Months with real traffic, of the last 24: 24 Traffic pattern: sustained Rank jump in the last 12 months: none Rank drop in the last 12 months: none Where its visitors are Share of people looking up velo.com, by country, over the last 2 days. - Over 50% - 5 to 50% - 1 to 5% - 0.2 to 1% - Under 0.2% - None seen - 1 United States 34.5% - 2 United Kingdom 13.8% - 3 Japan 6.9% - 4 Pakistan 6.9% - 5 Australia 3.4% - 6 Finland 3.4% - 7 France 3.4% - 8 Hong Kong 3.4% - 9 Ireland 3.4% - 10 India 3.4% Top 10 of 15 countries. Sources [Chrome UX Report](https://developer.chrome.com/docs/crux) [Cloudflare Radar](https://radar.cloudflare.com/domains/domain/velo.com) Web history and authority The Internet Archive first saved a copy of its website 29 years ago Website archive history: 29 years Sources [First archived copy](https://web.archive.org/web/19970128/velo.com) Social presence We could not check how big its social media following is. Found · Platform · Audience Not checked yet · Facebook Not checked yet · Instagram Not checked yet · X.com Not checked yet · LinkedIn Not checked yet · YouTube Not checked yet · TikTok ### What data this site collects about you Tracking tools on its homepage Google Tag Manager and Meta Pixel Named in its homepage's code when we read it. Others may load later, so this list may not be complete. Google Tag Manager: Loads other tracking tools, which may not be listed here. Meta Pixel: Tells Facebook and Instagram what you do on its site, for adverts. Uses OneTrust to ask which cookies you allow. Source [Its homepage](https://velo.com/) ### Safety Malware and phishing No malware or phishing warnings found for its website This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one. Malware or phishing threat status: None found Sources [Google Web Risk](https://docs.cloud.google.com/web-risk/docs/advisory) Data breach history No known data breach involving the company Known data breaches found: 0 Sources [Have I Been Pwned](https://haveibeenpwned.com/) Domain and email security Its email is only partly protected: mail forged in its name is reported but not blocked - Its email identifies its real senders, but mail forged in its name is not blocked Email MX records: Yes SPF record: Yes DKIM key: Yes DMARC record: Yes DMARC policy: none Certificate Security certificate browsers warn about: No Certificate issuer: DigiCert Inc Certificate type: OV Certificate expires: 24 Dec 2026 Hosting Nameservers: nsgbr.comlaude.co.uk nssui.comlaude.ch nsusa.comlaude.net Address: 45.60.45.170 Sources [Its DNS records](https://dns.google/query?name=velo.com&rr_type=TXT) ### Proof of ownership What the business has done to prove it runs this website. Each proof adds points to its truth score, up to 5. A proof it has not added is never counted against it. DNS record Not added yet +3 possible What we check: A record the business adds in its domain's settings. Only someone who runs the website can add one. When we check: On every check. The points stay only while the record is there. Points: 0 of 3 added Source velo.com's DNS records Run velo.com? Add the record and 3 points are added to its truth score. [Prove you run this website](https://truthsignal.com/claim/velo.com) Email at its own domain Not added yet +1 possible What we check: That someone at the business has confirmed an email address at its own website's domain. When we check: When the address is confirmed. It counts from then on. Points: 0 of 1 added Source Truth Signal's own records Run velo.com? Confirm an email address at the domain and 1 point is added to its truth score. [Prove you run this website](https://truthsignal.com/claim/velo.com) Lets our checker read it Not added yet +1 possible What we check: That its robots.txt file names our checker, TruthSignal, and lets it read the whole website. When we check: On every check. The point stays only while the file allows it. Points: 0 of 1 added Source velo.com/robots.txt Run velo.com? Let our checker read the whole website and 1 point is added to its truth score. [Prove you run this website](https://truthsignal.com/claim/velo.com) Points added to its truth score 0 of 5 Is this your business? Get the code to show this score on your website Truth Signal truth score for velo.com The badge always shows your latest score and links to your full report. Something wrong on this report? [Dispute this page](https://truthsignal.com/contact?dispute=velo.com). Tell us which row or warning is wrong and why. A person checks it against its source and replies by email; the report stays as it is until then. ### Change over time - Truth score - Social Followers - Data points [Register / log in to view](https://truthsignal.com/login?to=/business/velo.com%23change) ### Similar businesses Other businesses in Vaping and e-cigarettes and related categories, those most like VELO UK first. 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Licence Truth Signal terms: free to read and quote with a link back; bulk copying, data sets, resale, white-label and model training need the paid API plan (https://truthsignal.com/terms). The same report as JSON: https://truthsignal.com/business/velo.com.json