# Vacasa (vacasa.com)

Is vacasa.com legit and trustworthy? Truth score 86 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 86 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4 stars · rounded · 16,605 reviews; SmartCustomer 1.6 · 1,257 reviews; Average 3.8 · 17,862 reviews on Trustpilot and SmartCustomer
- Claimed: no
- Assessed: 2026-10-20

## Business details

- Founded: 2009
- Domain age: 20 years
- Address: 850 NW 13th Ave, Portland
- Email address: Not found
- Phone number: +1 800-544-0300
- Contact page: Not found
- Website: https://vacasa.com/
- Social media: Facebook https://www.facebook.com/Vacasa/, Instagram https://www.instagram.com/vacasa/, X https://twitter.com/vacasarentals/, LinkedIn https://www.linkedin.com/company/vacasa, TikTok https://www.tiktok.com/@vacasa, YouTube https://www.youtube.com/channel/UCgZXkw4UVFCChoAmPzXNZbA

## Summary

We read 3 of its pages: about, terms and privacy. Its website address was registered 20 years ago, and is locked against transfer to someone else. It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube), with its largest audience of 229,522 followers on Facebook. Customers have left 16,605 reviews on Trustpilot, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 1,257 reviews on SmartCustomer average only 1.6 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 3 of its pages: about, terms and privacy (source: website)
- Its website address was registered 20 years ago (source: rdap)
- It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 229,522 followers on Facebook (source: social)
- Excellent independent reputation: 16,605 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A large number of independent reviews (1,257 on SmartCustomer), but it falls short with only 1.6 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)

## How to check if vacasa.com is legit

To check if vacasa.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about vacasa.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves Canada and the US; founded in 2009 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 20 years ago (Clear)
- Who they are: Website details: We read 3 of its pages: about, terms and privacy (Clear). Pages found: about (https://vacasa.com/about-us), terms (https://vacasa.com/terms-of-service), privacy (https://vacasa.com/policies)
- Reputation and track record: Customer reviews: 17,862 reviews across 2 platforms, rated 1.6 to 4.0 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 25 years ago (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 229,522 followers on Facebook (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from vacasa.com's own pages.

- In their own words: “From our humble beginnings on the Washington Coast to now—here's the Vacasa story. Vacasa is North America’s #1 vacation rental partner, providing expert care to more than 40,000 vacation homes in the most sought-after guest destinations. We’re dedicated to providing the most comprehensive care for our homeowners, so they can rent with confidence knowing that our local and national teams are with them every step of the way.” (https://vacasa.com/about-us, from Common Crawl's copy saved 14 September 2026)

## Could not be checked this time

- places

## Cite

Truth Signal, Vacasa: truth score 86 out of 100, legitimacy confidence High, assessed 2026-10-20, https://truthsignal.com/business/vacasa.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/vacasa.com