# United States Postal Service (usps.com)

Is usps.com legit and trustworthy? Truth score 90 out of 100, high truth signals: 7 of 11 public checks clear, 1 to be cautious about, 3 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 90 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from Trustpilot · 9,596 reviews · rating not read; SmartCustomer 1.7 · 892 reviews; Reviews.io 1.9 · 39 reviews; App Store 4.5 · 1,480 ratings
- Claimed: no
- Assessed: 2026-10-26

## Business details

- Category: Government service
- Founded: 1971
- Kind of seller: Sells its own goods or services
- Domain age: 29 years
- Address: 475 L'ENFANT PLZ SW RM 9431 WASHINGTON DC 20260-1101
- Email address: sfsdelivery.confirmation@usps.gov
- Phone number: +1 800-222-1811
- Contact page: https://usps.com/help/contact-us.htm
- Website: https://usps.com/
- Social media: Facebook https://www.facebook.com/USPS, Instagram https://www.instagram.com/uspostalservice/?hl=en, X https://twitter.com/usps, LinkedIn https://linkedin.com/company/usps, YouTube https://www.youtube.com/usps
- Latest YouTube video: If the Sirens Sounded: The Postal Service’s Cold War Plan https://www.youtube.com/watch?v=Cz1TAGZq1zs

## Summary

We read 5 of its pages: contact, returns, delivery, terms and privacy. Its website address was registered 29 years ago, and is locked against transfer to someone else. It is among the 5,000 most-visited sites on the internet (Cloudflare Radar). No malware or phishing warnings found for its website. Be cautious: its 892 reviews on SmartCustomer average only 1.7 stars out of 5. Its 39 reviews on Reviews.io average only 1.9 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 5 of its pages: contact, returns, delivery, terms and privacy (source: website)
- Its website address was registered 29 years ago (source: rdap)
- It is among the 5,000 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (892 on SmartCustomer), but it falls short with only 1.7 stars out of 5 (source: reviews)
- A low number of independent reviews (39 on Reviews.io), but it falls short with only 1.9 stars out of 5 (source: reviews)

## How to check if usps.com is legit

To check if usps.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about usps.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US; founded in 1971 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 29 years ago (Clear)
- Who they are: Website details: We read 5 of its pages: contact, returns, delivery, terms and privacy (Clear). Pages found: contact (https://usps.com/help/contact-us.htm), returns (https://usps.com/help/refunds.htm), delivery (https://usps.com/ship/shipping-restrictions.htm), terms (https://usps.com/who/legal/terms-of-use.htm), privacy (https://usps.com/who/legal/privacy-policy/)
- Reputation and track record: Customer reviews: 10,527 reviews across 3 platforms, rated 1.7 to 1.9 out of 5 (Be cautious)
- Reputation and track record: App Store: Its app, USPS Mobile®, is on Apple's App Store, rated 4.5 out of 5 from 1,480 ratings, counted in the reviews total. (For information)
- Reputation and track record: Visitor traffic: It is among the 5,000 most-visited sites on the internet (Cloudflare Radar) (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 1,124,384 followers on Facebook (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from usps.com's own pages.

- Phone support: “If you’d like to speak with a representative about another issue with your package, please call us.” (https://www.usps.com/help/contact-us.htm)
- How long you have to return: “Priority Mail Express Return provides 1–3 day delivery of packages up to 70 lbs.” (https://www.usps.com/business/return-services.htm)
- Delivery cost: “Order free cremated remains shipping supplies on The Postal Store ® .” (https://www.usps.com/ship/shipping-restrictions.htm)

## Cite

Truth Signal, United States Postal Service: truth score 90 out of 100, legitimacy confidence High, assessed 2026-10-26, https://truthsignal.com/business/usps.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/usps.com