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Trip.com's world-class 24/7 multilingual customer support, as well as additional centers in Edinburgh, Tokyo, and Seoul, help to \"create the best travel experience\" for its millions of customers worldwide.","question":"In their own words"}],"reviews":[{"url":"https://www.trustpilot.com/review/trip.com","found":true,"label":"Trustpilot","rating":null,"source":"reviews","reviews":205152},{"url":"https://www.smartcustomer.com/reviews/trip.com","found":true,"label":"SmartCustomer","rating":4.2,"source":"reviews","reviews":7570},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":"https://www.reviews.io/company-reviews/store/www.trip.com","found":true,"label":"Reviews.io","rating":3.0,"source":"reviews","reviews":669},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null}],"breaches":[],"reasons":[{"text":"Pages read: about, terms, privacy","source":"website"},{"text":"Domain registered 28 years ago","source":"rdap"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"Among the 1,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"},{"text":"Email authentication configured: SPF, DMARC (reject), DKIM","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"Site first archived 27 years ago","source":"wayback"},{"text":"No known company data breach","source":"hibp"},{"text":"Social presence on 5 platforms: facebook, instagram, linkedin, tiktok, x; largest audience 4,900,000 followers on facebook","source":"social"},{"text":"Reviews.io: rated 3.0 from 669 reviews","source":"reviews"},{"text":"SmartCustomer: rated 4.2 from 7,570 reviews","source":"reviews"},{"text":"Trustpilot: 205,152 reviews","source":"reviews"},{"text":"Real visitor traffic in 24 of the last 24 months (Chrome usage data)","source":"crux"},{"text":"Real visitors since 2021-02 or earlier","source":"crux"}],"concerns":[{"text":"Better Business Bureau: rated F, not accredited; 215 complaints closed in three years, 50 of them resolved to the customer's satisfaction","source":"bbb"}],"evidence":[{"source":"bbb","ok":true,"fetched_at":"2026-10-02T15:44:02.741960+00:00","error":null},{"source":"crux","ok":true,"fetched_at":"2026-10-02T15:43:56.108673+00:00","error":null},{"source":"dns","ok":true,"fetched_at":"2026-10-02T15:43:56.564594+00:00","error":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-09T09:19:19.209622+00:00","error":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-02T15:43:56.415707+00:00","error":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-02T15:43:57.807631+00:00","error":null},{"source":"ico","ok":true,"fetched_at":"2026-10-02T15:43:56.108496+00:00","error":null},{"source":"radar","ok":true,"fetched_at":"2026-10-02T15:43:56.574124+00:00","error":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-02T15:43:56.296436+00:00","error":null},{"source":"registry","ok":true,"fetched_at":"2026-10-02T15:43:58.026306+00:00","error":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-02T15:43:58.137554+00:00","error":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-02T15:43:56.272874+00:00","error":null},{"source":"social","ok":true,"fetched_at":"2026-10-02T15:43:57.945227+00:00","error":null},{"source":"wayback","ok":true,"fetched_at":"2026-10-02T15:43:57.677550+00:00","error":null},{"source":"website","ok":true,"fetched_at":"2026-10-09T09:19:17.063896+00:00","error":null},{"source":"wikipedia","ok":true,"fetched_at":"2026-10-02T15:43:57.611462+00:00","error":null}],"cost":{"gathering":0.03226,"score":0.00115,"total":0.03341},"claimed":false,"claimed_at":null,"summary_text":"We read 3 of its pages: about, terms and privacy. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is among the 1,000 most-visited sites on the internet (Cloudflare Radar). Customers have left 7,570 reviews on SmartCustomer, averaging 4.2 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 50 complaint(s) filed against business. Of its 215 complaints closed in three years, 50 were resolved to the customer's satisfaction. We could not find an email address or a phone number.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: about, terms, privacy","source":"website","plain":true},{"text":"Domain registered 28 years ago","source":"rdap","plain":true},{"text":"Among the 1,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar","plain":true},{"text":"Great independent reputation: 7,570 reviews on SmartCustomer, rated 4.2 stars out of 5","source":"reviews","plain":false},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"Better Business Bureau: rated F, not accredited; 215 complaints closed in three years, 50 of them resolved to the customer's satisfaction","source":"bbb","plain":true}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website","plain":false},{"text":"Phone number information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in Singapore; serves 14 countries; part of Trip.com Group; founded in 1999 (Wikipedia) · BBB rating F","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 28 years ago","good"],["Who they are","website","Website details","globe","We read 3 of its pages: about, terms and privacy","good"],["Reputation and track record","reviews","Customer reviews","star","205,152 reviews on Trustpilot · SmartCustomer 4.2 stars from 7,570 reviews · Reviews.io 3.0 stars from 669 reviews","good"],["Reputation and track record","crux","Visitor traffic","eye","It is among the 1,000 most-visited sites on the internet (Cloudflare Radar)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 27 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 5 social media platforms (Facebook, Instagram, LinkedIn, TikTok and X); the largest audience is 4,900,000 followers on Facebook","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name is blocked","good"]],"tally":"8 clear · 2 for information","held":null,"satisfaction":[["Trustpilot","","205,152 reviews · rating not read",false],["SmartCustomer","4.2","7,570 reviews",false],["Reviews.io","3.0","669 reviews",false],["BBB","F","50 of 215 resolved",false]],"found":{"registry":[["The Better Business Bureau rates it F, and does not accredit it; 50 of its 215 complaints closed in three years were resolved to the customer's satisfaction","bad"]],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[],"reviews":[["Rated 3.0 stars out of 5 from 669 reviews on Reviews.io","good"],["Rated 4.2 stars out of 5 from 7,570 reviews on SmartCustomer","good"],["205,152 reviews on Trustpilot","good"]],"crux":[["Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","good"],["Real people have visited its website since February 2021 or earlier","good"]],"wayback":[],"social":[],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"We read 3 of its pages: about, terms and privacy","source":"website"},{"text":"Its website address was registered 28 years ago","source":"rdap"},{"text":"It is among the 1,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"},{"text":"Great independent reputation: 7,570 reviews on SmartCustomer, rated 4.2 stars out of 5","source":"reviews"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"The Better Business Bureau rates it F, and does not accredit it; 50 of its 215 complaints closed in three years were resolved to the customer's satisfaction","source":"bbb"}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website"},{"text":"Phone number information was not found from our checks.","source":"website"}]]]},"answer":"Is trip.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/trip.com","assessed_at":"2026-10-09T09:19:19.254443+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Trip.com: truth score 92 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/trip.com"}}