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With over 12 million 5-star projects and counting, we help homeowners and home professionals accomplish more.","question":"In their own words"}],"reviews":[{"url":"https://www.trustpilot.com/review/thumbtack.com","found":true,"label":"Trustpilot","rating":2.5,"source":"reviews","reviews":6000},{"url":"https://www.smartcustomer.com/reviews/thumbtack.com","found":true,"label":"SmartCustomer","rating":2.1,"source":"reviews","reviews":1570},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":"https://www.reviews.io/company-reviews/store/thumbtack.com","found":true,"label":"Reviews.io","rating":1.25,"source":"reviews","reviews":16},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null}],"breaches":[],"reasons":[{"text":"Pages read: about, terms, privacy","source":"website"},{"text":"Domain registered 27 years ago","source":"rdap"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"Social presence on 4 platforms: facebook, instagram, linkedin, x; largest audience 691,283 followers on facebook","source":"social"},{"text":"Support email: support@thumbtack.com","source":"website"},{"text":"Support phone: +1 866-501-5809","source":"website"},{"text":"Email authentication configured: SPF, DMARC (reject), DKIM","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"Site first archived 28 years ago","source":"wayback"},{"text":"No known company data breach","source":"hibp"},{"text":"Reviews.io: rated 1.25 from 16 reviews","source":"reviews"},{"text":"SmartCustomer: rated 2.1 from 1,570 reviews","source":"reviews"},{"text":"Trustpilot: rated 2.5 from 6,000 reviews","source":"reviews"},{"text":"Better Business Bureau: rated A, not accredited; 912 complaints closed in three years, 58 of them resolved to the customer's satisfaction","source":"bbb"},{"text":"Real visitor traffic in 24 of the last 24 months (Chrome usage data)","source":"crux"},{"text":"Real visitors since 2021-02 or earlier","source":"crux"},{"text":"Among the 20,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"}],"concerns":[{"text":"SmartCustomer: rated 2.1 from 1,570 reviews","source":"reviews"},{"text":"Trustpilot: rated 2.5 from 6,000 reviews","source":"reviews"}],"evidence":[{"source":"bbb","ok":true,"fetched_at":"2026-10-05T15:25:16.798800+00:00","error":null},{"source":"crux","ok":true,"fetched_at":"2026-10-05T15:25:04.929568+00:00","error":null},{"source":"dns","ok":true,"fetched_at":"2026-10-05T15:25:05.142393+00:00","error":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-13T00:06:09.026472+00:00","error":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-05T15:25:05.218344+00:00","error":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-05T15:25:05.154073+00:00","error":null},{"source":"ico","ok":true,"fetched_at":"2026-10-05T15:25:11.996488+00:00","error":null},{"source":"radar","ok":true,"fetched_at":"2026-10-05T15:25:06.172819+00:00","error":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-05T15:25:05.223375+00:00","error":null},{"source":"registry","ok":true,"fetched_at":"2026-10-05T15:25:12.058940+00:00","error":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-05T15:25:06.311917+00:00","error":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-05T15:25:05.146656+00:00","error":null},{"source":"social","ok":true,"fetched_at":"2026-10-05T15:25:06.259147+00:00","error":null},{"source":"wayback","ok":true,"fetched_at":"2026-10-06T15:25:25.594656+00:00","error":null},{"source":"website","ok":true,"fetched_at":"2026-10-13T00:06:07.213076+00:00","error":null},{"source":"wikipedia","ok":true,"fetched_at":"2026-10-05T15:25:05.989887+00:00","error":null}],"cost":{"gathering":0.06136,"score":0.00138,"total":0.06274},"claimed":false,"claimed_at":null,"summary_text":"We read 3 of its pages: about, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, Instagram, LinkedIn and X), with its largest audience of 691,283 followers on Facebook. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 6,000 reviews on Trustpilot average only 2.5 stars out of 5. Its 1,570 reviews on SmartCustomer average only 2.1 stars out of 5. Its 16 reviews on Reviews.io average only 1.25 stars out of 5.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: about, terms, privacy","source":"website","plain":true},{"text":"Domain registered 27 years ago","source":"rdap","plain":true},{"text":"Social presence on 4 platforms: facebook, instagram, linkedin, x; largest audience 691,283 followers on facebook","source":"social","plain":true},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A large number of independent reviews (6,000 on Trustpilot), but it falls short with only 2.5 stars out of 5","source":"reviews","plain":false},{"text":"A large number of independent reviews (1,570 on SmartCustomer), but it falls short with only 2.1 stars out of 5","source":"reviews","plain":false},{"text":"A low number of independent reviews (16 on Reviews.io), but it falls short with only 1.25 stars out of 5","source":"reviews","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in the US; serves the US; founded in 2008 (Wikipedia) · BBB rating A","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 27 years ago","good"],["Who they are","website","Website details","globe","We read 3 of its pages: about, terms and privacy","good"],["Reputation and track record","reviews","Customer reviews","star","Trustpilot 2.5 stars from 6,000 reviews · SmartCustomer 2.1 stars from 1,570 reviews · Reviews.io 1.25 stars from 16 reviews","bad"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 28 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 4 social media platforms (Facebook, Instagram, LinkedIn and X); the largest audience is 691,283 followers on Facebook","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name is blocked","good"]],"tally":"1 be cautious · 7 clear · 2 for information","held":null,"satisfaction":[["Trustpilot","2.5","6,000 reviews",false],["SmartCustomer","2.1","1,570 reviews",false],["Reviews.io","1.25","16 reviews",false],["BBB","A","58 of 912 resolved",false]],"found":{"registry":[["The Better Business Bureau rates it A, and does not accredit it; 58 of its 912 complaints closed in three years were resolved to the customer's satisfaction","good"]],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[["Company contact email is available","good"],["Company contact phone number is available","good"]],"reviews":[["Rated 1.25 stars out of 5 from 16 reviews on Reviews.io","good"],["Rated 2.1 stars out of 5 from 1,570 reviews on SmartCustomer","bad"],["Rated 2.5 stars out of 5 from 6,000 reviews on Trustpilot","bad"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"],["It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)","good"]],"wayback":[],"social":[],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"We read 3 of its pages: about, terms and privacy","source":"website"},{"text":"Its website address was registered 27 years ago","source":"rdap"},{"text":"It is on 4 social media platforms (Facebook, Instagram, LinkedIn and X); the largest audience is 691,283 followers on Facebook","source":"social"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A large number of independent reviews (6,000 on Trustpilot), but it falls short with only 2.5 stars out of 5","source":"reviews"},{"text":"A large number of independent reviews (1,570 on SmartCustomer), but it falls short with only 2.1 stars out of 5","source":"reviews"},{"text":"A low number of independent reviews (16 on Reviews.io), but it falls short with only 1.25 stars out of 5","source":"reviews"}]]]},"answer":"Is thumbtack.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/thumbtack.com","assessed_at":"2026-10-13T00:06:09.322238+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Thumbtack: truth score 84 out of 100, legitimacy confidence High, assessed 2026-10-13, https://truthsignal.com/business/thumbtack.com"}}