# taobao.com (taobao.com)

Is taobao.com legit and trustworthy? Truth score 76 out of 100, high truth signals: 8 of 10 public checks clear, 1 to be cautious about, 1 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 76 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from Trustpilot · 189 reviews · rating not read; SmartCustomer 2.4 · 65 reviews; Reviews.io 1.5 · 44 reviews
- Claimed: no
- Assessed: 2026-10-20

## Business details

- Founded: 1985
- Owned by: Alibaba Group
- Domain age: 23 years
- Address: 杭州市余杭区文一西路969号阿里巴巴西溪园区
- Email address: Not found
- Phone number: Not found
- Contact page: https://taobao.com/about/contact.php
- Website: https://taobao.com/
- Social media: Facebook https://www.facebook.com/taobao/, Instagram https://www.instagram.com/taobao.official/, YouTube https://www.youtube.com/@taobaous

## Summary

We read 2 of its pages: contact and about. Its website address was registered 23 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. Be cautious: its 65 reviews on SmartCustomer average only 2.4 stars out of 5. Its 44 reviews on Reviews.io average only 1.5 stars out of 5. We could not find an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: address, policy returns, policy terms read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 2 of its pages: contact and about (source: website)
- Its website address was registered 23 years ago (source: rdap)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A low number of independent reviews (65 on SmartCustomer), but it falls short with only 2.4 stars out of 5 (source: reviews)
- A low number of independent reviews (44 on Reviews.io), but it falls short with only 1.5 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)
- Phone number information was not found from our checks. (source: website)

## How to check if taobao.com is legit

To check if taobao.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about taobao.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Part of Alibaba Group; founded in 1985 (Wikipedia) (Clear)
- Who they are: Domain registration: Its website address was registered 23 years ago (Clear)
- Who they are: Website details: We read 2 of its pages: contact and about (Clear). Pages found: contact (https://taobao.com/about/contact.php), about (https://taobao.com/about)
- Reputation and track record: Customer reviews: 298 reviews across 3 platforms, rated 1.5 to 2.4 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 23 years ago (Clear)
- Reputation and track record: Social presence: It is on 3 social media platforms (Facebook, Instagram and YouTube); the largest audience is 1,819,700 followers on Facebook (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: One known data breach involving the company: Taobao, the latest 14 years ago (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## Could not be checked this time

- places

## Cite

Truth Signal, taobao.com: truth score 76 out of 100, legitimacy confidence High, assessed 2026-10-20, https://truthsignal.com/business/taobao.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/taobao.com