# Sunglass Hut® Online Store (sunglasshut.com)

Is sunglasshut.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 92 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from Trustpilot · 3,057 reviews · rating not read; SmartCustomer 2.3 · 85 reviews
- Claimed: no
- Assessed: 2026-10-25

## Business details

- Category: Sunglasses and eyewear
- Founded: 1971
- Founded by: Sanford L. Ziff
- Owned by: Luxottica
- Places to visit: 11 stores (London (2), Greenhithe, Newcastle upon Tyne, Canterbury, Braintree and more)
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 31 years
- Address: 4000 Luxottica Place Mason, Ohio 45040
- Email address: Not found
- Phone number: +1 800-786-4527
- Contact page: https://sunglasshut.com/us/sunglasses/contact-us
- Website: https://sunglasshut.com/
- Social media: Facebook https://www.facebook.com/SunglassHut, Instagram https://instagram.com/sunglasshut, X https://twitter.com/sunglasshut, LinkedIn https://www.linkedin.com/company/sunglasshut, TikTok https://www.tiktok.com/@sunglasshut

## Summary

We read 5 of its pages: contact, returns, delivery, terms and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It has 3,057 reviews on Trustpilot. No malware or phishing warnings found for its website. Be cautious: its 85 reviews on SmartCustomer average only 2.3 stars out of 5. We could not find social media profiles or an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: about page linked: the site's own pages name it in a link or heading, but no such page was read.

## Positives

- We read 5 of its pages: contact, returns, delivery, terms and privacy (source: website)
- Its website address was registered 31 years ago (source: rdap)
- 3,057 reviews on Trustpilot (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A low number of independent reviews (85 on SmartCustomer), but it falls short with only 2.3 stars out of 5 (source: reviews)

## Not found

- Social presence information was not found from our checks. (source: social)
- Email address information was not found from our checks. (source: website)

## How to check if sunglasshut.com is legit

To check if sunglasshut.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about sunglasshut.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves 29 countries; part of Luxottica; founded in 1971 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 31 years ago (Clear)
- Who they are: Website details: We read 5 of its pages: contact, returns, delivery, terms and privacy (Clear). Pages found: contact (https://sunglasshut.com/us/sunglasses/contact-us), returns (https://sunglasshut.com/us/sunglasses/returns), delivery (https://sunglasshut.com/us/sunglasses/shipping-delivery), terms (https://sunglasshut.com/us/sunglasses/terms), privacy (https://sunglasshut.com/us/sunglasses/privacy-policy)
- Reputation and track record: Customer reviews: 3,142 reviews across 2 platforms, rated 2.3 to 2.3 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: Its website links to its profiles on Facebook, Instagram, LinkedIn, TikTok and X (Not found)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from sunglasshut.com's own pages.

- Ways to contact them: “Please contact our Customer Service team via chat during business hours (Mon-Fri | 9:00am-4:30pm EST) using the link below to see if we can accomodate your request — we’re happy to assist you.” (https://sunglasshut.com/us/sunglasses/contact-us)
- How long you have to return: “Please also note that for claims regarding an order not received, the return window is 15 days from the date that the order was shown as ‘delivered’ by the courier but which was not received.” (https://sunglasshut.com/us/sunglasses/returns)
- Do returns cost anything: “Our Free UPS Return Shipping allows you to mail your purchase back to our warehouse at no additional cost within days.” (https://sunglasshut.com/us/sunglasses/returns)
- Faulty or damaged items: “Only available items in-store at the time of exchange may be considered for the replacement - Personalized items (Customized Ray-Ban Remix items, engraved products) cannot be returned unless the products are damaged or defective - We regret that we are unable to refund your original shipping charges, if applicable.” (https://sunglasshut.com/us/sunglasses/returns)
- Delivery cost: “So at sunglasshut.com, we provide free standard shipping on every order.” (https://sunglasshut.com/us/sunglasses/shipping-delivery)

## Could not be checked this time

- social, bbb

## Cite

Truth Signal, Sunglass Hut® Online Store: truth score 92 out of 100, legitimacy confidence High, assessed 2026-10-25, https://truthsignal.com/business/sunglasshut.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/sunglasshut.com