# Shutterfly (shutterfly.com)

Is shutterfly.com legit and trustworthy? Truth score 87 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 87 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from Trustpilot · 1,902 reviews · rating not read; SmartCustomer 1.8 · 987 reviews; Reviews.io 2.51 · 49 reviews
- Claimed: no
- Assessed: 2026-10-24

## Business details

- Category: Photo printing and personalised gifts online
- Founded: 1999
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 27 years
- Address: 10 Almaden Blvd., Suite 900, San Jose, CA 95113
- Email address: Not found
- Phone number: +1 877-284-9610
- Contact page: Not found
- Website: https://shutterfly.com/
- Social media: Facebook https://www.facebook.com/shutterfly, Instagram https://www.instagram.com/shutterfly, X https://x.com/Shutterfly, LinkedIn https://www.linkedin.com/company/shutterfly, TikTok https://www.tiktok.com/@shutterfly/, YouTube https://www.youtube.com/user/ShutterflyTV

## Summary

We read 4 of its pages: returns, delivery, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). No malware or phishing warnings found for its website. Be cautious: its 987 reviews on SmartCustomer average only 1.8 stars out of 5. Its 49 reviews on Reviews.io average only 2.51 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: about, contact pages linked: the site's own pages name them in a link or heading, but no such page was read.

## Positives

- We read 4 of its pages: returns, delivery, terms and privacy (source: website)
- Its website address was registered 27 years ago (source: rdap)
- It is among the 10,000 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (987 on SmartCustomer), but it falls short with only 1.8 stars out of 5 (source: reviews)
- A low number of independent reviews (49 on Reviews.io), but it falls short with only 2.51 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)

## How to check if shutterfly.com is legit

To check if shutterfly.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about shutterfly.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US; founded in 1999 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 27 years ago (Clear)
- Who they are: Website details: We read 4 of its pages: returns, delivery, terms and privacy (Clear). Pages found: returns (https://shutterfly.com/t/custom-self-inking-rubber-stamps/), delivery (https://shutterfly.com/global/shipping/), terms (https://shutterfly.com/terms/), privacy (https://shutterfly.com/privacy/)
- Reputation and track record: Customer reviews: 2,938 reviews across 3 platforms, rated 1.8 to 2.51 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Its visitor numbers jumped suddenly into the top 5,000 websites by November 2025: a burst of traffic rather than a steady history (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 159,200 followers on TikTok (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from shutterfly.com's own pages.

- Delivery cost: “We regularly offer promo codes and provide free shipping for specific orders and various other sales, discounts, and offers, all of which can be used on our personalized products and custom gifts.” (https://www.shutterfly.com/deals/free-shipping/)

## Could not be checked this time

- bbb

## Cite

Truth Signal, Shutterfly: truth score 87 out of 100, legitimacy confidence High, assessed 2026-10-24, https://truthsignal.com/business/shutterfly.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/shutterfly.com