# Rugs Direct (rugsdirect.co.uk)

Is rugsdirect.co.uk legit and trustworthy? Truth score 79 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: not enough reviews to say.

- Truth score: 79 out of 100
- Legitimacy confidence: high
- Claimed: no
- Assessed: 2026-10-19

## Business details

- Domain age: 29 years
- Address: 8 Love Lane, Watlington Oxfordshire OX49 5QZ
- Email address: customerservice@rugsdirect.co.uk
- Phone number: +44 330 113 4909
- Contact page: https://rugsdirect.co.uk/pages/contact
- Website: https://rugsdirect.co.uk/
- Social media: Facebook https://www.facebook.com/RugsDirectUK, Instagram https://www.instagram.com/rugsdirectuk/, X https://twitter.com/rugsdirectuk/, LinkedIn https://www.linkedin.com/company/rugs-direct-official, YouTube https://www.youtube.com/@RugsDirect_aus

## Summary

We read 5 of its pages: contact, about, returns, delivery and terms. Its website address was registered 29 years ago, and is locked against transfer to someone else. It has 1,866 reviews on Trustpilot. No malware or phishing warnings found for its website.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 5 of its pages: contact, about, returns, delivery and terms (source: website)
- Its website address was registered 29 years ago (source: rdap)
- 1,866 reviews on Trustpilot (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## How to check if rugsdirect.co.uk is legit

To check if rugsdirect.co.uk is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about rugsdirect.co.uk; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: nothing known (For information)
- Who they are: Domain registration: Its website address was registered 29 years ago (Clear)
- Who they are: Website details: We read 5 of its pages: contact, about, returns, delivery and terms (Clear). Pages found: contact (https://rugsdirect.co.uk/pages/contact), about (https://rugsdirect.co.uk/pages/our-story), returns (https://rugsdirect.co.uk/pages/returns), delivery (https://rugsdirect.co.uk/pages/delivery), terms (https://rugsdirect.co.uk/pages/terms-and-conditions)
- Reputation and track record: Customer reviews: 1,866 reviews on Trustpilot (Clear)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 27 years ago (Clear)
- Reputation and track record: Social presence: It is on 5 social media platforms (Facebook, Instagram, LinkedIn, X and YouTube); the largest audience is 6,472 followers on Instagram (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is only partly protected: mail forged in its name is reported but not blocked (Clear)

## What its pages say

Quoted word for word from rugsdirect.co.uk's own pages.

- In their own words: “At RugsDirect Online, we believe a rug is never just a floor covering. It is the foundation of a room — the piece that anchors a space, defines its character, and brings warmth underfoot. As a family business based in Oxfordshire, we have been guided by a single conviction since our founding: that beautifully designed rugs, made with integrity, should be accessible to every home that values them, with fast and free delivery.” (https://www.rugsdirect.co.uk/pages/our-story, from Common Crawl's copy saved 9 September 2026)
- How long you have to return: “Or return your order after it arrives within 30 days of that arrival (refer to Unwanted Goods section above) To cancel your order prior to despatch, please call or email, quoting your order number, prior to despatch.” (https://www.rugsdirect.co.uk/pages/returns)
- Faulty or damaged items: “Damaged or faulty goods - We will pick them up, no cost to you, and we will replace them, provide an alternative, give you store credit or a refund.” (https://www.rugsdirect.co.uk/pages/returns)
- Delivery cost: “The s tandard free delivery is to a ground floor location.” (https://www.rugsdirect.co.uk/pages/delivery)
- Who you're buying from: “Rugs Direct Online Limited (Registered in England and Wales) Registered Office: 8 Love Lane, Watlington Oxfordshire OX49 5QZ Company Registration Number: 08899731.” (https://www.rugsdirect.co.uk/pages/terms-and-conditions, from Common Crawl's copy saved 16 September 2026)

## Cite

Truth Signal, Rugs Direct: truth score 79 out of 100, legitimacy confidence High, assessed 2026-10-19, https://truthsignal.com/business/rugsdirect.co.uk. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/rugsdirect.co.uk