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with"}],"trend":[{"month":"2026-11","score":82,"followers":null,"change":null,"new":[],"points":443}],"cost":{"gathering":0.00134,"score":0.00016,"total":0.0015},"claimed":false,"claimed_at":null,"history_reports":[{"month":"2026-11","score":82,"band":"HIGH","url":"https://truthsignal.com/business/riu.com/report/2026-11.md"}],"summary_text":"We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 28 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. Be cautious: its 33 reviews on SmartCustomer average only 2.3 stars out of 5. We could not find social media profiles.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: contact, about, terms, privacy","source":"website","plain":true},{"text":"Domain registered 28 years ago","source":"rdap","plain":true},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A low number of independent reviews (33 on SmartCustomer), but it falls short with only 2.3 stars out of 5","source":"reviews","plain":false}]],["Not found","none",[{"text":"Social presence information was not found from our checks.","source":"social","plain":false}]]],"missing":["social","appstore"],"sources_agree":[{"label":"Email address","value":"complaints@riu.com","sources":[{"source":"Its website","value":"complaints@riu.com","state":"agrees"},{"source":"OpenStreetMap","value":"sales.london@riu.com","state":"differs"},{"source":"Web Data Commons","value":null,"state":"not found"}],"differ":"Sources give different emails"}],"page":{"rows":[["Who they are","registry","Company details","building","Based in Spain; serves Spain and the US; part of TUI Group; founded in 1953 (Wikipedia)","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 28 years ago","good"],["Who they are","website","Website details","globe","We read 4 of its pages: contact, about, terms and privacy","good"],["Reputation and track record","reviews","Customer reviews, accreditations and complaints","star","Rated 2.3 stars out of 5 from 33 reviews on SmartCustomer","bad"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 24 of the last 24 months","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 26 years ago","good"],["Reputation and track record","social","Social presence","users","We could not check how big its social media following is: the check ran out of time.","none"],["Safety","safe_browsing","Malware and phishing","bug","No malware or phishing warnings found for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name is blocked","good"]],"tally":"1 be cautious · 6 clear · 1 not found · 2 for information","held":null,"satisfaction":[["SmartCustomer","2.3","33 reviews · read 12 November 2026",false]],"bbb":[],"average":"2.5","average_sum":"(7 × 3.5 + 2.3 × 33 (SmartCustomer)) ÷ (7 + 33) = 2.5, to one decimal place","also":[["Trustpilot","https://www.trustpilot.com/review/www.riu.com"]],"trustpilot":"https://www.trustpilot.com/review/www.riu.com","found":{"registry":[],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[["Company contact email is available","good"]],"reviews":[["It has a review page on Trustpilot","good"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"],["It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)","good"]],"wayback":[],"social":[],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"We read 4 of its pages: contact, about, terms and privacy","source":"website"},{"text":"Its website address was registered 28 years ago","source":"rdap"},{"text":"No malware or phishing warnings found for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A low number of independent reviews (33 on SmartCustomer), but it falls short with only 2.3 stars out of 5","source":"reviews"}]],["Not found","none",[{"text":"Social presence information was not found from our checks.","source":"social"}]]]},"answer":"Is riu.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 6 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. App experience: insufficient evidence. Customer satisfaction: mostly dissatisfied, low confidence.","edits":[],"edits_recent":{"days":90,"count":0,"fields":[]},"advisory":null,"citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/riu.com","assessed_at":"2026-11-12T20:53:37.913416+00:00","licence":"Truth Signal terms: free to read and quote with a link back; bulk copying, data sets, resale, white-label and model training need the paid API plan","licence_url":"https://truthsignal.com/terms","cite_as":"Truth Signal, RIU.com: truth score 82 out of 100, legitimacy confidence High, assessed 2026-11-12, https://truthsignal.com/business/riu.com"}}