# Rent the Runway (renttherunway.com)

Is renttherunway.com legit and trustworthy? Truth score 90 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

- Truth score: 90 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mixed, from Trustpilot 4 · 656 reviews; SmartCustomer 2.2 · 655 reviews; Reviews.io 4.75 · 4 reviews; average 3.1
- Claimed: no
- Assessed: 2026-11-03

## Business details

- Founded: 2009
- Founded by: Jennifer Hyman, Jennifer Fleiss
- Sells: Subscription or membership
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 17 years
- Address: 10 Jay Street, New York
- Email address: help@renttherunway.com
- Phone number: +1 800-509-0842
- Contact page: https://renttherunway.com/help/contact
- Website: https://renttherunway.com/
- Social media: Facebook https://www.facebook.com/RentTheRunway, X https://x.com/RenttheRunway, LinkedIn https://www.linkedin.com/company/rent-the-runway, TikTok https://www.tiktok.com/@renttherunway, YouTube https://www.youtube.com/user/renttherunway
- Latest YouTube video: Red flag hot takes from Ashley Hamilton 👀 #puppy #dogmom #style #fashion #ootd https://www.youtube.com/watch?v=2E_04Q2rVFk

## Summary

We read 5 of its pages: contact, about, returns, terms and privacy. Its website address was registered 17 years ago, and is locked against transfer to someone else. It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube), with its largest audience of 781,424 followers on Facebook. Customers have left 656 reviews on Trustpilot, averaging 4.0 stars out of 5. Customers have left 4 reviews on Reviews.io, averaging 4.75 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 655 reviews on SmartCustomer average only 2.2 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 5 of its pages: contact, about, returns, terms and privacy (source: website)
- Its website address was registered 17 years ago (source: rdap)
- It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 781,424 followers on Facebook (source: social)
- Good independent reputation: 656 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- A not fully established independent reputation: 4 reviews on Reviews.io, rated 4.75 stars out of 5 (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (655 on SmartCustomer), but it falls short with only 2.2 stars out of 5 (source: reviews)

## How to check if renttherunway.com is legit

To check if renttherunway.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about renttherunway.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](https://truthsignal.com/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; founded in 2009 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 17 years ago (Clear)
- Who they are: Website details: We read 5 of its pages: contact, about, returns, terms and privacy (Clear). Pages found: contact (https://renttherunway.com/help/faq), about (https://renttherunway.com/about-us), returns (https://renttherunway.com/returns), terms (https://renttherunway.com/pages/termsofservice), privacy (https://renttherunway.com/privacy)
- Reputation and track record: Customer reviews: 1,311 reviews across 2 platforms, rated 2.2 to 4.0 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history, truth checks and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 781,424 followers on Facebook (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## Checks we have made

Newest first, since 3 November 2026.

- 3 November 2026: First check. Score 90, High truth signals. Nothing earlier to compare with.

## What its pages say

Quoted word for word from renttherunway.com's own pages.

- In their own words: “Our mission is to power women to feel their best every day. We started a rental revolution, and changed the fashion industry. In 2009, we disrupted the trillion-dollar fashion industry and changed the way women get dressed forever by pioneering the ‘Closet in the Cloud’: a dream closet filled with an infinite selection of designer styles to rent, wear and return (or keep!).” (https://www.renttherunway.com/about-us)

## Cite

Truth Signal, Rent the Runway: truth score 90 out of 100, legitimacy confidence High, assessed 2026-11-03, https://truthsignal.com/business/renttherunway.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: https://truthsignal.com/business/renttherunway.com.json