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However, for many of us, the only way to benefit from the internet today is to hand over vast amounts of personal data to companies prioritising profits over privacy.","question":"In their own words"}],"reviews":[{"url":"https://www.trustpilot.com/review/protonvpn.com","found":true,"label":"Trustpilot","rating":2.1,"source":"reviews","reviews":1000},{"url":"https://www.sitejabber.com/reviews/protonvpn.com","found":true,"label":"SmartCustomer","rating":3.5,"source":"reviews","reviews":4},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":"https://www.capterra.com/p/248737/ProtonVPN/reviews/","found":true,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Reviews.io","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null}],"breaches":[],"reasons":[{"text":"Pages read: about, privacy","source":"website"},{"text":"Domain registered 9 years ago","source":"rdap"},{"text":"Capterra: a review page exists","source":"reviews"},{"text":"Email authentication configured: SPF, DMARC (quarantine)","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"Site first archived 9 years ago","source":"wayback"},{"text":"No known company data breach","source":"hibp"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"Social presence on 6 platforms: facebook, instagram, linkedin, tiktok, x, youtube; largest audience 154,357 followers on linkedin","source":"social"},{"text":"SmartCustomer: rated 3.5 from 4 reviews","source":"reviews"},{"text":"Trustpilot: rated 2.1 from 1,000 reviews","source":"reviews"},{"text":"Real visitor traffic in 24 of the last 24 months (Chrome usage data)","source":"crux"},{"text":"Real visitors since 2021-02 or earlier","source":"crux"}],"concerns":[{"text":"Trustpilot: rated 2.1 from 1,000 reviews","source":"reviews"}],"evidence":[{"source":"bbb","ok":true,"fetched_at":"2026-10-05T14:36:21.419532+00:00","error":null},{"source":"crux","ok":true,"fetched_at":"2026-10-05T14:36:20.316597+00:00","error":null},{"source":"dns","ok":true,"fetched_at":"2026-10-05T14:36:20.432745+00:00","error":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-10T10:05:29.544178+00:00","error":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-05T14:36:20.803375+00:00","error":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-05T14:36:20.469515+00:00","error":null},{"source":"ico","ok":false,"fetched_at":"2026-10-05T14:36:20.801371+00:00","error":null},{"source":"radar","ok":true,"fetched_at":"2026-10-05T14:36:21.208204+00:00","error":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-05T14:36:20.805334+00:00","error":null},{"source":"registry","ok":true,"fetched_at":"2026-10-05T14:36:21.153804+00:00","error":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-05T14:36:21.885903+00:00","error":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-05T14:36:20.449706+00:00","error":null},{"source":"social","ok":true,"fetched_at":"2026-10-05T14:36:22.886530+00:00","error":null},{"source":"wayback","ok":true,"fetched_at":"2026-10-05T14:36:24.284925+00:00","error":null},{"source":"website","ok":true,"fetched_at":"2026-10-10T10:05:24.851458+00:00","error":null},{"source":"wikipedia","ok":true,"fetched_at":"2026-10-05T14:36:21.444227+00:00","error":null}],"cost":{"gathering":0.02182,"score":0.00115,"total":0.02297},"claimed":false,"claimed_at":null,"summary_text":"We read 2 of its pages: about and privacy. Its website address was registered 9 years ago, and is locked against transfer to someone else. It has a review page on Capterra. Be cautious: its 1,000 reviews on Trustpilot average only 2.1 stars out of 5. We could not find an email address or a phone number.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: about, privacy","source":"website","plain":true},{"text":"Domain registered 9 years ago","source":"rdap","plain":true},{"text":"Capterra: a review page exists","source":"reviews","plain":true}]],["Be cautious","bad",[{"text":"A large number of independent reviews (1,000 on Trustpilot), but it falls short with only 2.1 stars out of 5","source":"reviews","plain":false}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website","plain":false},{"text":"Phone number information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Found: type (wikipedia)","good"],["Who they are","rdap","Domain registration","clock","Its website address was registered 9 years ago","good"],["Who they are","website","Website details","globe","We read 2 of its pages: about and privacy","good"],["Reputation and track record","reviews","Customer reviews","star","Rated 2.1 stars out of 5 from 1,000 reviews on Trustpilot","bad"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 9 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 154,357 followers on LinkedIn","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name goes to spam","good"]],"tally":"1 be cautious · 8 clear · 1 for information","held":null,"satisfaction":[["Trustpilot","2.1","1,000 reviews",false],["SmartCustomer","3.5","4 reviews · not counted",true]],"found":{"registry":[],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[],"reviews":[["It has a review page on Capterra","good"],["Rated 3.5 stars out of 5 from 4 reviews on SmartCustomer","good"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"]],"wayback":[],"social":[],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"We read 2 of its pages: about and privacy","source":"website"},{"text":"Its website address was registered 9 years ago","source":"rdap"},{"text":"It has a review page on Capterra","source":"reviews"}]],["Be cautious","bad",[{"text":"A large number of independent reviews (1,000 on Trustpilot), but it falls short with only 2.1 stars out of 5","source":"reviews"}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website"},{"text":"Phone number information was not found from our checks.","source":"website"}]]]},"answer":"Is protonvpn.com legit and trustworthy? Truth score 69 out of 100, mixed truth signals: 8 of 10 public checks clear, 1 to be cautious about, 1 for information. Legitimacy confidence: mixed. Customer satisfaction: mostly dissatisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/protonvpn.com","assessed_at":"2026-10-10T10:05:29.842112+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Proton Ag: truth score 69 out of 100, legitimacy confidence Medium, assessed 2026-10-10, https://truthsignal.com/business/protonvpn.com"}}