# Petfinder (petfinder.com)

Is petfinder.com legit and trustworthy? Truth score 69 out of 100, mixed truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: mixed. Customer satisfaction: mostly dissatisfied.

- Truth score: 69 out of 100
- Legitimacy confidence: mixed
- Customer satisfaction: mostly dissatisfied, from Trustpilot 1.4 · 125 reviews; SmartCustomer 1.8 · 351 reviews; average 1.7
- Claimed: no
- Assessed: 2026-10-24

## Business details

- Founded by: Betsy Saul, Jared Saul
- Sells to: The public
- Licensed trade: No licence normally needed
- Domain age: 28 years
- Address: 1 Checkerboard Square, St. Louis
- Email address: Not found
- Phone number: Not found
- Contact page: https://petfinder.com/contact/ (linked from the site's own pages; we could not open it)
- Website: https://petfinder.com/
- Social media: Facebook https://www.facebook.com/Petfinder, Instagram https://www.instagram.com/petfinder/, X https://twitter.com/Petfinder, YouTube https://www.youtube.com/channel/UC85FmJhwKDfiXfialMvyM5g
- Latest YouTube video: Supporting Both Ends of the Leash: Keeping Pets and People in Crisis Safe and Together https://www.youtube.com/watch?v=03BRTDJItrM

## Summary

petfinder.com's website address was registered 28 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. Be cautious: its 351 reviews on SmartCustomer average only 1.8 stars out of 5. Its 125 reviews on Trustpilot average only 1.4 stars out of 5. We could not find social media profiles, an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: about, contact, privacy, terms pages linked: the site's own pages name them in a link or heading, but no such page was read.

## Positives

- Its website address was registered 28 years ago (source: rdap)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (351 on SmartCustomer), but it falls short with only 1.8 stars out of 5 (source: reviews)
- A substantial number of independent reviews (125 on Trustpilot), but it falls short with only 1.4 stars out of 5 (source: reviews)

## Not found

- Social presence information was not found from our checks. (source: social)
- Email address information was not found from our checks. (source: website)
- Phone number information was not found from our checks. (source: website)

## How to check if petfinder.com is legit

To check if petfinder.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about petfinder.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US (For information)
- Who they are: Domain registration: Its website address was registered 28 years ago (Clear)
- Who they are: Website details: Found: https enabled, terms page linked, contact page linked, privacy page linked (Clear)
- Reputation and track record: Customer reviews: 476 reviews across 2 platforms, rated 1.4 to 1.8 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: Its website links to its profiles on Facebook, Instagram, X and YouTube (Not found)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## Could not be checked this time

- social

## Cite

Truth Signal, Petfinder: truth score 69 out of 100, legitimacy confidence Mixed, assessed 2026-10-24, https://truthsignal.com/business/petfinder.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/petfinder.com