{"domain":"parcelmonkey.com","kind":"business","slug":null,"name":"PARCEL MONKEY 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Founded in 2009, Parcel Monkey set out to challenge the traditional ways of shipping parcels in the UK.","question":"In their own words"},{"url":"https://www.parcelmonkey.com/retailer-returns","kind":"returns","quote":"For some retailers, free returns are not provided especially for large or heavy items - or if the buyer lives outside of the country the goods can often be left up to the customer to find a way to return the goods.","question":"Do returns cost anything"},{"url":"https://www.parcelmonkey.com/shipping-calculator","kind":"shipping","quote":"Get a shipping quote in seconds with Parcel Monkey’s shipping cost calculator.","question":"Delivery cost"},{"url":"https://www.parcelmonkey.com/terms","kind":"terms","quote":"We are registered in England and Wales under company number 7097496 and have our main trading office and registered office at 1A Parklands, Lostock, Bolton, Greater Manchester, BL6 4SD.","question":"Who you're buying from"}],"reviews":[{"url":null,"found":false,"label":"Trustpilot","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"SmartCustomer","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Reviews.io","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null},{"url":"https://www.trustindex.io/reviews/www.parcelmonkey.com","found":true,"label":"Trustindex","rating":1.0,"source":"reviews","reviews":1},{"url":null,"found":null,"label":"Google","rating":null,"source":"reviews","reviews":null}],"breaches":[],"reasons":[{"text":"Domain registered 20 years ago","source":"rdap"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"GB registered company (active), incorporated 16 years ago","source":"companies_house"},{"text":"Address consistent across 2 independent sources","source":"facts"},{"text":"Pages read: contact, about, returns, shipping, terms, privacy","source":"website"},{"text":"Email authentication configured: SPF, DMARC (none), DKIM","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"No known company data breach","source":"hibp"},{"text":"Registered office: 1a Parklands Lostock, Bolton, BL6 4SD, England","source":"companies_house"},{"text":"Last accounts made up to 2025-03-31","source":"companies_house"},{"text":"Directors and ownership identified on the register","source":"companies_house"},{"text":"Filings consistent over the last five years","source":"companies_house"},{"text":"Social presence on 2 platforms: tiktok, youtube; 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Its website address was registered 20 years ago, and is locked against transfer to someone else. The postcode on its website matches its registered office. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1 reviews on Trustindex average only 1.0 stars out of 5. We could not find an email address or a phone number.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"GB registered company (active), incorporated 16 years ago","source":"companies_house","plain":true},{"text":"Domain registered 20 years ago","source":"rdap","plain":true},{"text":"Address consistent across 2 independent sources","source":"facts","plain":true},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A low number of independent reviews (1 on Trustindex), but it falls short with only 1.0 stars out of 5","source":"reviews","plain":false}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website","plain":false},{"text":"Phone number information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","An active UK company registered at Companies House, set up 16 years ago","good"],["Who they are","rdap","Domain registration","clock","Its website address was registered 20 years ago","good"],["Who they are","website","Website details","globe","We read 6 of its pages: contact, about, returns, delivery, terms and privacy","good"],["Reputation and track record","reviews","Customer reviews","star","Rated 1.0 stars out of 5 from 1 reviews on Trustindex","bad"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","info"],["Reputation and track record","wayback","Web history and authority","history","Waiting its turn; asked again tomorrow","wait"],["Reputation and track record","social","Social presence","users","It is on 2 social media platforms (TikTok and YouTube); the largest audience is 150 subscribers on YouTube","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is only partly protected: mail forged in its name is reported but not blocked","good"]],"tally":"1 be cautious · 7 clear · 1 for information · 1 checking","held":null,"satisfaction":[["Trustindex","1.0","1 reviews · not counted",true]],"found":{"registry":[["Its registered office at Companies House is 1a Parklands Lostock, Bolton, BL6 4SD, England","good"],["Its latest accounts at Companies House run to 31 March 2025","good"],["Its directors and owners are named at Companies House","good"],["It has filed at Companies House regularly for the last five years, with no gap longer than 15 months","good"],["Registered with the Information Commissioner's Office (ICO) to handle personal data","good"]],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[],"reviews":[["Trustindex, a review service, holds reviews customers left for this business on Trustindex itself, and its rating is counted like any other review site's. A business can claim its page there to collect reviews and reply to them, and which review sites are included differs from one business to the next.","good"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"]],"wayback":[],"social":[["Its YouTube channel has 150 subscribers and 10 videos, the latest uploaded on 7 Dec 2022","good"]],"safe_browsing":[],"hibp":[],"dns":[["Its email identifies its real senders, but mail forged in its name is not blocked","good"]]},"provided":[],"sections":[["Positives","good",[{"text":"An active UK company registered at Companies House, set up 16 years ago","source":"companies_house"},{"text":"Its website address was registered 20 years ago","source":"rdap"},{"text":"The postcode on its website matches its registered office at Companies House","source":"facts"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A low number of independent reviews (1 on Trustindex), but it falls short with only 1.0 stars out of 5","source":"reviews"}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website"},{"text":"Phone number information was not found from our checks.","source":"website"}]]]},"answer":"Is parcelmonkey.com legit and trustworthy? Truth score 66 out of 100, mixed truth signals: 7 of 10 public checks clear, 1 to be cautious about, 1 for information, 1 still being checked. Legitimacy confidence: mixed. Customer satisfaction: not enough reviews to say.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/parcelmonkey.com","assessed_at":"2026-10-17T23:02:28.457071+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Parcel Monkey: truth score 66 out of 100, legitimacy confidence Mixed, assessed 2026-10-17, https://truthsignal.com/business/parcelmonkey.com"}}