{"domain":"newegg.com","kind":"business","slug":null,"name":"Newegg Inc.","jurisdiction":null,"company_number":null,"assessed_at":"2026-10-10T18:04:27.981042+00:00","checked_at":"2026-10-10T18:04:27.627962+00:00","checking":false,"collection":[{"source":"bbb","last_attempt_at":"2026-10-05T14:42:38.665449+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:38.665449+00:00","deferred":false},{"source":"crux","last_attempt_at":"2026-10-05T14:42:30.376752+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:30.376752+00:00","deferred":false},{"source":"dns","last_attempt_at":"2026-10-05T14:42:30.614734+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:30.614734+00:00","deferred":false},{"source":"final_check","last_attempt_at":"2026-10-10T18:04:27.627962+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-10T18:04:27.627962+00:00","deferred":false},{"source":"hibp","last_attempt_at":"2026-10-05T14:42:30.641237+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:30.641237+00:00","deferred":false},{"source":"homepage","last_attempt_at":"2026-10-05T14:42:31.067177+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:31.067177+00:00","deferred":false},{"source":"ico","last_attempt_at":"2026-10-05T14:42:30.965985+00:00","last_attempt_ok":false,"last_attempt_error":null,"last_success_at":null,"deferred":false},{"source":"radar","last_attempt_at":"2026-10-05T14:42:31.012051+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:31.012051+00:00","deferred":false},{"source":"rdap","last_attempt_at":"2026-10-05T14:42:30.569999+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:30.569999+00:00","deferred":false},{"source":"registry","last_attempt_at":"2026-10-05T14:42:31.295707+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:31.295707+00:00","deferred":false},{"source":"reviews","last_attempt_at":"2026-10-05T14:42:33.524903+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:33.524903+00:00","deferred":false},{"source":"safe_browsing","last_attempt_at":"2026-10-05T14:42:30.498275+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:30.498275+00:00","deferred":false},{"source":"social","last_attempt_at":"2026-10-05T14:42:31.918716+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:31.918716+00:00","deferred":false},{"source":"wayback","last_attempt_at":"2026-10-05T14:42:43.848040+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:43.848040+00:00","deferred":false},{"source":"website","last_attempt_at":"2026-10-10T18:04:23.830846+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-10T18:04:23.830846+00:00","deferred":false},{"source":"wikipedia","last_attempt_at":"2026-10-05T14:42:31.350519+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-05T14:42:31.350519+00:00","deferred":false}],"purchase_confidence":"HIGH","truth_score":75,"warning":null,"customer_satisfaction":{"answer":0.27,"word":"mostly dissatisfied","reviews":[{"platform":"SmartCustomer","rating":2.8,"reviews":922},{"platform":"Reviews.io","rating":1.95,"reviews":43}]},"judgement":{"model":null,"reason":null,"answers":{"purchase_safety":0.81,"business_legitimacy":0.75,"established_history":0.93,"identity_consistency":0.51,"independent_reputation":0.7,"real_customer_evidence":0.8},"warning_fact":null,"warning_effect":null,"enough_evidence":0.87,"customer_satisfaction":0.27},"points":{"dns":[{"label":"MX records","value":true},{"label":"SPF record","value":true},{"label":"DKIM key","value":true},{"label":"DMARC record","value":true},{"label":"DMARC policy","value":"reject"},{"label":"Nameservers","value":"a1-21.akam.net, a16-66.akam.net, a24-67.akam.net, a28-64.akam.net, a7-65.akam.net, a9-66.akam.net, ns0011.secondary.cloudflare.com, ns0197.secondary.cloudflare.com"},{"label":"Address","value":"20.237.159.208"},{"label":"Certificate issuer","value":"Sectigo Limited"},{"label":"Certificate type","value":"OV"},{"label":"Certificate expires","value":"2027-01-22"}],"crux":[{"label":"Popularity among Chrome users","value":"top 10,000 sites"},{"label":"First known user traffic","value":"2021-02 or earlier"},{"label":"Months with real traffic, of the last 24","value":24},{"label":"Traffic pattern","value":"sustained"},{"label":"Rank jump in the last 12 months","value":"none"},{"label":"Rank drop in the last 12 months","value":"none"},{"label":"Popularity across the internet","value":"top 10,000 sites"}],"hibp":[{"label":"Known data breaches found","value":0}],"rdap":[{"label":"Domain age","value":"26 years"},{"label":"Domain transfer lock enabled","value":true}],"social":[{"label":"Social platforms with discovered profiles","value":["facebook","instagram","linkedin","tiktok","x","youtube"]},{"label":"Facebook page","value":true},{"label":"Instagram page","value":true},{"label":"TikTok page","value":true},{"label":"YouTube page","value":true},{"label":"LinkedIn page","value":true},{"label":"X page","value":true},{"label":"Social follower counts","value":{"total":3075864}},{"label":"YouTube channel","value":{"videos":2420,"subscribers":711000,"last_upload":"2026-10-01"}}],"reviews":[{"label":"Independent review platforms","value":2},{"label":"Reviews.io rating","value":1.95},{"label":"Reviews.io review count","value":43},{"label":"SmartCustomer rating","value":2.8},{"label":"SmartCustomer review count","value":922}],"wayback":[{"label":"Website archive history","value":"25 years"},{"label":"Wikipedia page","value":"yes"}],"website":[{"label":"HTTPS enabled","value":true},{"label":"Contact email or contact form available","value":true},{"label":"Contact phone number found","value":true},{"label":"Terms page found","value":null},{"label":"Contact page found","value":null},{"label":"Privacy page found","value":null},{"label":"Returns page found","value":true},{"label":"Shipping page found","value":null},{"label":"Sources agreeing on postcode","value":null}],"registry":[{"label":"Company found in official company register","value":null},{"label":"Registered company name","value":null},{"label":"Company status","value":null},{"label":"Company status detail","value":null},{"label":"Company age","value":null},{"label":"Registered address","value":null},{"label":"Accounts overdue","value":null},{"label":"Confirmation statement overdue","value":null},{"label":"Insolvency history","value":null},{"label":"Registered office in dispute","value":null},{"label":"Filing history consistent","value":null},{"label":"Whether registered company activity matches the website","value":null},{"label":"ICO data-protection fee payer","value":null},{"label":"Better Business Bureau profile","value":"Found"},{"label":"BBB rating","value":"A-"},{"label":"BBB accredited","value":false},{"label":"BBB complaints closed in three years","value":303},{"label":"BBB customer reviews","value":55},{"label":"BBB reasons for rating","value":["Failure to respond to 1 complaint(s) filed against business"]},{"label":"BBB business started","value":"2000-02-04"},{"label":"BBB file opened","value":"2006-05-09"},{"label":"Type (Wikipedia)","value":"Public"},{"label":"Industry","value":"E-Commerce; Computer hardware; Consumer electronics; AI Infrastructure & enterprise; Technology"},{"label":"Parent company","value":"Mr. Zhitao (Chairman and CEO of Hangzhou Lianluo)"},{"label":"Founded","value":"2001; 25 years ago"},{"label":"Area served","value":"Worldwide"},{"label":"Employees","value":"714 (December 2025)"},{"label":"Revenue","value":"US$1.44 billion (2025)"},{"label":"Companies House registration","value":"N/A, not a UK company"},{"label":"Data protection registration (ICO)","value":"N/A, not a UK company"},{"label":"VAT number","value":"N/A"},{"label":"Where the company is based","value":"US"},{"label":"Why we believe that","value":["its phone number starts +1","its Better Business Bureau profile is a US listing"]},{"label":"Which countries the company serves","value":["US"]},{"label":"Why we believe that","value":["$ prices on its homepage"]}],"wikipedia":[{"label":"Wikipedia page about the company","value":true},{"label":"Founding year and place as the encyclopaedia states it","value":"2001; 25 years ago"},{"label":"Headcount as the encyclopaedia states it, with its year","value":"714 (December 2025)"},{"label":"Revenue as the encyclopaedia states it, with its year","value":"US$1.44 billion (2025)"},{"label":"Parent company","value":"Mr. Zhitao (Chairman and CEO of Hangzhou Lianluo)"}],"safe_browsing":[{"label":"Malware or phishing threat status","value":[]}]},"links":{"website":[{"label":"homepage","url":"https://newegg.com/"},{"label":"corporate/about","url":"https://newegg.com/corporate/about"},{"label":"helpcenter/return","url":"https://newegg.com/helpcenter/return"},{"label":"helpcenter/pn/cancelorder","url":"https://newegg.com/helpcenter/pn/cancelorder"}],"social":[{"label":"facebook","url":"https://www.facebook.com/Newegg","followers":1601595,"metric":"followers","via":"site"},{"label":"instagram","url":"https://www.instagram.com/newegg/","followers":360000,"metric":"followers","via":"site"},{"label":"x","url":"https://twitter.com/Newegg","followers":null,"metric":null,"via":"site"},{"label":"linkedin","url":"https://www.linkedin.com/company/newegg-com","followers":42369,"metric":"followers","via":"site"},{"label":"youtube","url":"https://www.youtube.com/user/newegg","followers":711000,"metric":"subscribers","via":"site"},{"label":"tiktok","url":"https://www.tiktok.com/@newegg","followers":360900,"metric":"followers","via":"site"}],"reviews":[{"label":"Reviews.io","url":"https://www.reviews.io/company-reviews/store/newegg"},{"label":"SmartCustomer","url":"https://sitejabber.com/reviews/www.newegg.com"},{"label":"Trustpilot","url":"https://www.trustpilot.com/review/www.newegg.com"}],"wayback":[{"label":"Wikipedia","url":"https://en.wikipedia.org/wiki/Newegg"}],"registry":[{"label":"BBB profile","url":"https://www.bbb.org/us/ca/whittier/profile/online-shopping/neweggcom-0443-4004071"}]},"summary":{"icon":"https://c1.neweggimages.com/WebResource/ngm/newegg.ico","logo":null,"based":"US","email":"promo@promo.newegg.com","image":"https://c1.neweggimages.com/WebResource/Themes/logo_newegg_400400.png","phone":"+1 888-863-1688","title":"PC Parts, Computers, Workstations & AI PCs | Newegg","years":"26 years","rating":2.8,"serves":["US"],"address":"Diamond Bar, California","reviews":922,"contact_url":null,"description":"Build your next PC or find ready-made computers, workstations & AI solutions at Newegg. Millions of parts, competitive prices & fast shipping.","final_check":["address"],"address_note":null,"contact_form":null,"reviews_source":"SmartCustomer","reviews_total":965},"pages":{"about":"https://newegg.com/corporate/about","returns":"https://newegg.com/helpcenter/return","cancellation":"https://newegg.com/helpcenter/pn/cancelorder"},"answers":[{"url":"https://www.newegg.com/corporate/about","kind":"about","quote":"All things tech, built for every kind of buyer. From first-time builders to enterprise teams — Newegg has you covered since 2001. Millions of components and the deepest hardware catalog online.","question":"In their own words"},{"url":"https://www.newegg.com/promotions/nepro/22-0073/index.html","kind":"returns","quote":"Services and Extended Warranties can be returned for a refund within 30 days of the delivery date if the service or warranty has not been used or redeemed.","question":"How long you have to return"},{"url":"https://www.newegg.com/promotions/nepro/22-0073/index.html","kind":"returns","quote":"Items 50 pounds or less: Eligible items include free return shipping labels to help simplify the return process.","question":"Do returns cost anything"},{"url":"https://www.newegg.com/promotions/nepro/22-0073/index.html","kind":"returns","quote":"Items over 50 pounds: Items that are received by customer in defective or damaged condition qualify for free return shipping.","question":"Faulty or damaged items"}],"reviews":[{"url":"https://www.trustpilot.com/review/www.newegg.com","found":true,"label":"Trustpilot","rating":null,"source":"reviews","reviews":null},{"url":"https://sitejabber.com/reviews/www.newegg.com","found":true,"label":"SmartCustomer","rating":2.8,"source":"reviews","reviews":922},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":"https://www.reviews.io/company-reviews/store/newegg","found":true,"label":"Reviews.io","rating":1.95,"source":"reviews","reviews":43},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null}],"breaches":[],"reasons":[{"text":"Pages read: about, returns, cancellation","source":"website"},{"text":"Domain registered 26 years ago","source":"rdap"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"Among the 10,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"},{"text":"Support email: promo@promo.newegg.com","source":"website"},{"text":"Support phone: +1 888-863-1688","source":"website"},{"text":"Email authentication configured: SPF, DMARC (reject), DKIM","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"Site first archived 25 years ago","source":"wayback"},{"text":"No known company data breach","source":"hibp"},{"text":"Social presence on 6 platforms: facebook, instagram, linkedin, tiktok, x, youtube; largest audience 1,601,595 followers on facebook","source":"social"},{"text":"YouTube channel with 711,000 subscribers, 2420 videos, last upload 2026-10-01","source":"social"},{"text":"Reviews.io: rated 1.95 from 43 reviews","source":"reviews"},{"text":"SmartCustomer: rated 2.8 from 922 reviews","source":"reviews"},{"text":"Trustpilot: a review page exists","source":"reviews"},{"text":"Better Business Bureau: rated A-, not accredited; 303 complaints closed in three years","source":"bbb"},{"text":"Real visitor traffic in 24 of the last 24 months (Chrome usage data)","source":"crux"},{"text":"Real visitors since 2021-02 or earlier","source":"crux"}],"concerns":[{"text":"Reviews.io: rated 1.95 from 43 reviews","source":"reviews"},{"text":"SmartCustomer: rated 2.8 from 922 reviews","source":"reviews"}],"evidence":[{"source":"bbb","ok":true,"fetched_at":"2026-10-05T14:42:38.665449+00:00","error":null},{"source":"crux","ok":true,"fetched_at":"2026-10-05T14:42:30.376752+00:00","error":null},{"source":"dns","ok":true,"fetched_at":"2026-10-05T14:42:30.614734+00:00","error":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-10T18:04:27.627962+00:00","error":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-05T14:42:30.641237+00:00","error":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-05T14:42:31.067177+00:00","error":null},{"source":"ico","ok":false,"fetched_at":"2026-10-05T14:42:30.965985+00:00","error":null},{"source":"radar","ok":true,"fetched_at":"2026-10-05T14:42:31.012051+00:00","error":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-05T14:42:30.569999+00:00","error":null},{"source":"registry","ok":true,"fetched_at":"2026-10-05T14:42:31.295707+00:00","error":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-05T14:42:33.524903+00:00","error":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-05T14:42:30.498275+00:00","error":null},{"source":"social","ok":true,"fetched_at":"2026-10-05T14:42:31.918716+00:00","error":null},{"source":"wayback","ok":true,"fetched_at":"2026-10-05T14:42:43.848040+00:00","error":null},{"source":"website","ok":true,"fetched_at":"2026-10-10T18:04:23.830846+00:00","error":null},{"source":"wikipedia","ok":true,"fetched_at":"2026-10-05T14:42:31.350519+00:00","error":null}],"cost":{"gathering":0.03136,"score":0.00115,"total":0.03251},"claimed":false,"claimed_at":null,"summary_text":"We read 3 of its pages: about, returns and cancellation. Its website address was registered 26 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 922 reviews on SmartCustomer average only 2.8 stars out of 5. Its 43 reviews on Reviews.io average only 1.95 stars out of 5.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: about, returns, cancellation","source":"website","plain":true},{"text":"Domain registered 26 years ago","source":"rdap","plain":true},{"text":"Among the 10,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar","plain":true},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A substantial number of independent reviews (922 on SmartCustomer), but it falls short with only 2.8 stars out of 5","source":"reviews","plain":false},{"text":"A low number of independent reviews (43 on Reviews.io), but it falls short with only 1.95 stars out of 5","source":"reviews","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in the US; serves the US; part of Mr. Zhitao (Chairman and CEO of Hangzhou Lianluo); founded in 2001 (Wikipedia) · BBB rating A-","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 26 years ago","good"],["Who they are","website","Website details","globe","We read 3 of its pages: about, returns and cancellation","good"],["Reputation and track record","reviews","Customer reviews","star","SmartCustomer 2.8 stars from 922 reviews · Reviews.io 1.95 stars from 43 reviews","bad"],["Reputation and track record","crux","Visitor traffic","eye","It is among the 10,000 most-visited sites on the internet (Cloudflare Radar)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 25 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 1,601,595 followers on Facebook","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name is blocked","good"]],"tally":"1 be cautious · 7 clear · 2 for information","held":null,"satisfaction":[["SmartCustomer","2.8","922 reviews",false],["Reviews.io","1.95","43 reviews",false],["BBB","A-","303 complaints in three years",false]],"found":{"registry":[["The Better Business Bureau rates it A-, and does not accredit it; 303 complaints closed in three years","good"]],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[["Company contact email is available","good"],["Company contact phone number is available","good"]],"reviews":[["It has a review page on Trustpilot","good"],["Rated 1.95 stars out of 5 from 43 reviews on Reviews.io","bad"],["Rated 2.8 stars out of 5 from 922 reviews on SmartCustomer","bad"]],"crux":[["Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","good"],["Real people have visited its website since February 2021 or earlier","good"]],"wayback":[],"social":[["Its YouTube channel has 711,000 subscribers and 2420 videos, the latest uploaded on 1 Oct 2026","good"]],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"We read 3 of its pages: about, returns and cancellation","source":"website"},{"text":"Its website address was registered 26 years ago","source":"rdap"},{"text":"It is among the 10,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A substantial number of independent reviews (922 on SmartCustomer), but it falls short with only 2.8 stars out of 5","source":"reviews"},{"text":"A low number of independent reviews (43 on Reviews.io), but it falls short with only 1.95 stars out of 5","source":"reviews"}]]]},"answer":"Is newegg.com legit and trustworthy? Truth score 75 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/newegg.com","assessed_at":"2026-10-10T18:04:27.981042+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Newegg Inc.: truth score 75 out of 100, legitimacy confidence High, assessed 2026-10-10, https://truthsignal.com/business/newegg.com"}}