# Mytheresa (mytheresa.com)

Is mytheresa.com legit and trustworthy? Truth score 83 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 83 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4.0 · 20,949 reviews; SmartCustomer 2.6 · 243 reviews; Reviews.io 1.63 · 216 reviews; Average 4.0 · 21,408 reviews on Trustpilot, SmartCustomer and Reviews.io
- Claimed: no
- Assessed: 2026-10-18

## Summary

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 21 years ago, and is locked against transfer to someone else. It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube), with its largest audience of 812,480 followers on Facebook. Customers have left 20,949 reviews on Trustpilot, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 243 reviews on SmartCustomer average only 2.6 stars out of 5. Its 216 reviews on Reviews.io average only 1.63 stars out of 5.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 6 of its pages: contact, about, returns, delivery, terms and privacy (source: website)
- Its website address was registered 21 years ago (source: rdap)
- It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 812,480 followers on Facebook (source: social)
- Excellent independent reputation: 20,949 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (243 on SmartCustomer), but it falls short with only 2.6 stars out of 5 (source: reviews)
- A substantial number of independent reviews (216 on Reviews.io), but it falls short with only 1.63 stars out of 5 (source: reviews)

## How to check if mytheresa.com is legit

To check if mytheresa.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about mytheresa.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Founded in 2006 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 21 years ago (Clear)
- Who they are: Website details: We read 6 of its pages: contact, about, returns, delivery, terms and privacy (Clear). Pages found: contact (https://mytheresa.com/gb/en/customer-care/contact), about (https://mytheresa.com/gb/en/about-us), returns (https://mytheresa.com/gb/en/customer-care/returns-exchanges), delivery (https://mytheresa.com/gb/en/customer-care/shipping), terms (https://mytheresa.com/gb/en/terms-conditions), privacy (https://mytheresa.com/gb/en/privacy-policy)
- Reputation and track record: Customer reviews: 21,408 reviews across 3 platforms, rated 1.63 to 4.0 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (Google Chrome usage data) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 25 years ago (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 812,480 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: One known data breach involving the company: Mytheresa (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from mytheresa.com's own pages.

- Ways to contact them: “Contact Us - Customer Service & Support | Mytheresa Free shipping on orders over £300” (https://www.mytheresa.com/gb/en/customer-care/contact)
- In their own words: “Your current delivery country is United Kingdom and your order will be billed in GBP £. Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags, and accessories across womenswear, menswear, and kidswear, as well as lifestyle products and fine jewelry.” (https://www.mytheresa.com/gb/en/about-us)
- How long you have to return: “If for any reason you're not fully satisfied, you can return any purchase within 30 days of receipt.” (https://www.mytheresa.com/gb/en/customer-care/returns-exchanges)
- Do returns cost anything: “Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).” (https://www.mytheresa.com/gb/en/customer-care/returns-exchanges)
- Delivery cost: “In the case of partial shipments, shipping costs will be charged only once.” (https://www.mytheresa.com/gb/en/customer-care/shipping)

## Cite

Truth Signal, Mytheresa: truth score 83 out of 100, legitimacy confidence High, assessed 2026-10-18, https://truthsignal.com/business/mytheresa.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/mytheresa.com