# LuggageHero (luggagehero.com)

Is luggagehero.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 6 of 11 public checks clear, 1 to be cautious about, 1 not found, 3 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 84 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4 · 1,894 reviews; SmartCustomer 2.7 · 3 reviews; App Store 4.7 · 781 ratings; average 4.2
- Claimed: no
- Assessed: 2026-10-26

## Business details

- Sells: Services
- Licensed trade: No licence normally needed
- Domain age: 11 years
- Address: 137 W 25th St, New York, NY 10011
- Email address: info@luggagehero.com
- Phone number: Not found
- Contact page: https://luggagehero.com/contact-us/
- Website: https://luggagehero.com/
- Social media: Facebook https://www.facebook.com/luggagehero, Instagram https://www.instagram.com/luggagehero, X https://twitter.com/luggagehero, LinkedIn https://www.linkedin.com/company/luggagehero/

## Summary

luggagehero.com's website address was registered 11 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, Instagram, LinkedIn and X), with its largest audience of 2,762 followers on Instagram. Customers have left 1,894 reviews on Trustpilot, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 3 reviews on SmartCustomer average only 2.7 stars out of 5. We could not find an archive history for its website or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- Its website address was registered 11 years ago (source: rdap)
- It is on 4 social media platforms (Facebook, Instagram, LinkedIn and X); the largest audience is 2,762 followers on Instagram (source: social)
- Great independent reputation: 1,894 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A low number of independent reviews (3 on SmartCustomer), but it falls short with only 2.7 stars out of 5 (source: reviews)

## Not found

- Web history and authority information was not found from our checks. (source: wayback)
- Phone number information was not found from our checks. (source: website)

## How to check if luggagehero.com is legit

To check if luggagehero.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about luggagehero.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: nothing known (For information)
- Who they are: Domain registration: Its website address was registered 11 years ago (Clear)
- Who they are: Website details: We read 4 of its pages: contact, about, terms and privacy (Clear). Pages found: contact (https://luggagehero.com/contact-us/), about (https://luggagehero.com/about/), terms (https://luggagehero.com/terms-conditions/), privacy (https://luggagehero.com/terms-conditions/privacy-policy/)
- Reputation and track record: Customer reviews: Rated 2.7 stars out of 5 from 3 reviews on SmartCustomer (Be cautious)
- Reputation and track record: App Store: Its app, LuggageHero: Luggage Storage, is on Apple's App Store, rated 4.7 out of 5 from 781 ratings, counted in the reviews total. (For information)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: nothing known (Not found)
- Reputation and track record: Social presence: It is on 4 social media platforms (Facebook, Instagram, LinkedIn and X); the largest audience is 2,762 followers on Instagram (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is only partly protected: mail forged in its name is reported but not blocked (Clear)

## What its pages say

Quoted word for word from luggagehero.com's own pages.

- In their own words: “LuggageHero is a platform that allows local businesses and hotels to offer temporary luggage storage by utilizing spare space in their venue. Jannik Lawaetz had the original idea for LuggageHero in 2016 after dragging around his luggage too many times. He created a peer-to-peer economy-sharing concept that is easy to use and trustworthy, and where customers pay only for hours, their luggage is stored.” (https://luggagehero.com/about/)

## Cite

Truth Signal, LuggageHero: truth score 84 out of 100, legitimacy confidence High, assessed 2026-10-26, https://truthsignal.com/business/luggagehero.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/luggagehero.com