# loft.com: Truth Signal snapshot

Checked: 2026-11-12
Answer: Truth score 86 out of 100, high truth signals: 7 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. App experience: insufficient evidence. Customer satisfaction: mostly dissatisfied, medium confidence.
Be cautious: A substantial number of independent reviews (187 on SmartCustomer), but it falls short with only 1.7 stars out of 5
Identity: Premium Brands; owned by Ann Taylor; 1901 East State Road 240 Greencastle, IN 46135; Based in the US; serves the US; part of Ann Taylor (Wikidata)
Reputation: Trustpilot reviews are not included in this assessment. This business also has a Trustpilot page (https://www.trustpilot.com/review/loft.com), which may contain additional customer reviews. We recommend checking these alongside the reviews shown here.; Rated 1.7 stars out of 5 from 187 reviews on SmartCustomer
Warnings checked: No malware or phishing warnings found for its website; No known data breach involving the company; Its email is protected: mail forged in its name goes to spam
History: Its website address was registered 29 years ago; The Internet Archive first saved a copy of its website 23 years ago
Buying: We read 3 of its pages: contact, terms and privacy
Support: phone +1 888-563-8444; email clientservices@loft.com; contact page https://loft.com/customer-service
Activity: Real people visited its website in 24 of the last 24 months; It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X.com and YouTube); the largest audience is 1,829,030 followers on Facebook
Full report, with every source and its evidence: https://truthsignal.com/business/loft.com/report.md
Source: Truth Signal, https://truthsignal.com/business/loft.com