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read 3 of its pages: contact, returns and terms. Its website address was registered 20 years ago, and is locked against transfer to someone else. It has a review page on Trustpilot. Customers have left 13,907 reviews on SmartCustomer, averaging 4.1 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: BBB concerns with the business's practices. Of its 242 complaints closed in three years, 72 were resolved to the customer's satisfaction. We could not find an email address or a phone number.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: contact, returns, terms","source":"website","plain":true},{"text":"Domain registered 20 years ago","source":"rdap","plain":true},{"text":"Trustpilot: a review page exists","source":"reviews","plain":true},{"text":"Excellent independent reputation: 13,907 reviews on SmartCustomer, rated 4.1 stars out of 5","source":"reviews","plain":false},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"Better Business Bureau: rated F, not accredited; 242 complaints closed in three years, 72 of them resolved to the customer's satisfaction","source":"bbb","plain":true}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website","plain":false},{"text":"Phone number information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in the US; serves the US · BBB rating F","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 20 years ago","good"],["Who they are","website","Website details","globe","We read 3 of its pages: contact, returns and terms","good"],["Reputation and track record","reviews","Customer reviews","star","SmartCustomer 4.1 stars from 13,907 reviews · Reviews.io 3.77 stars from 9,307 reviews","good"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 19 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 595,000 followers on Instagram","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name goes to spam","good"]],"tally":"8 clear · 2 for information","held":null,"satisfaction":[["SmartCustomer","4.1","13,907 reviews",false],["Reviews.io","3.77","9,307 reviews",false],["BBB","F","72 of 242 resolved",false]],"found":{"registry":[["The Better Business Bureau rates it F, and does not accredit it; 72 of its 242 complaints closed in three years were resolved to the customer's satisfaction","bad"]],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[],"reviews":[["It has a review page on Trustpilot","good"],["Rated 3.77 stars out of 5 from 9,307 reviews on Reviews.io","good"],["Rated 4.1 stars out of 5 from 13,907 reviews on SmartCustomer","good"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"],["It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)","good"]],"wayback":[],"social":[["Its YouTube channel has 74,100 subscribers and 9662 videos, the latest uploaded on 10 Oct 2024","good"]],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"We read 3 of its pages: contact, returns and terms","source":"website"},{"text":"Its website address was registered 20 years ago","source":"rdap"},{"text":"It has a review page on Trustpilot","source":"reviews"},{"text":"Excellent independent reputation: 13,907 reviews on SmartCustomer, rated 4.1 stars out of 5","source":"reviews"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"The Better Business Bureau rates it F, and does not accredit it; 72 of its 242 complaints closed in three years were resolved to the customer's satisfaction","source":"bbb"}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website"},{"text":"Phone number information was not found from our checks.","source":"website"}]]]},"answer":"Is lightinthebox.com legit and trustworthy? Truth score 83 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/lightinthebox.com","assessed_at":"2026-10-09T08:33:26.109469+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, LightInTheBox-Worldwide Shipping: truth score 83 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/lightinthebox.com"}}