# Lenscrafters, Inc. (lenscrafters.com)

Is lenscrafters.com legit and trustworthy? Truth score 89 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 89 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from Trustpilot · 977 reviews · rating not read; SmartCustomer 2.5 · 60 reviews
- Claimed: no
- Assessed: 2026-10-27

## Business details

- Category: Opticians, contact lenses and hearing aids
- Founded: 1983
- Owned by: United States Shoe Corporation
- Sells: Goods and services together
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: Medical, dental or pharmacy
- Domain age: 31 years
- Address: 4000 Luxottica Place - Mason, OH 45040
- Email address: Not found
- Phone number: +1 877-753-6727
- Contact page: https://lenscrafters.com/lc-us/contact-us
- Website: https://lenscrafters.com/
- Social media: Not found

## Summary

We read 5 of its pages: contact, returns, delivery, terms and privacy. Its website address was registered 31 years ago, and is locked against transfer to someone else. It has 977 reviews on Trustpilot. No malware or phishing warnings found for its website. Be cautious: its 60 reviews on SmartCustomer average only 2.5 stars out of 5. We could not find social media profiles or an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 5 of its pages: contact, returns, delivery, terms and privacy (source: website)
- Its website address was registered 31 years ago (source: rdap)
- 977 reviews on Trustpilot (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A low number of independent reviews (60 on SmartCustomer), but it falls short with only 2.5 stars out of 5 (source: reviews)

## Not found

- Social presence information was not found from our checks. (source: social)
- Email address information was not found from our checks. (source: website)

## How to check if lenscrafters.com is legit

To check if lenscrafters.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about lenscrafters.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves Canada and the US; part of United States Shoe Corporation; founded in 1983 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 31 years ago (Clear)
- Who they are: Website details: We read 5 of its pages: contact, returns, delivery, terms and privacy (Clear). Pages found: contact (https://lenscrafters.com/lc-us/contact-us), returns (https://lenscrafters.com/lc-us/return-policy), delivery (https://lenscrafters.com/lc-us/fast-delivery), terms (https://lenscrafters.com/en/es-us/terms-and-conditions), privacy (https://lenscrafters.com/lc-us/privacy-policy)
- Reputation and track record: Customer reviews: 1,037 reviews across 2 platforms, rated 2.5 to 2.5 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 29 years ago (Clear)
- Reputation and track record: Social presence:  (Not found)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from lenscrafters.com's own pages.

- How long you have to return: “You can return your eyewear for a full refund or replace them within 30 days of the dispense date, which is the day they arrive at your home or the day you pick them up from the store.” (https://lenscrafters.com/lc-us/return-policy)

## Could not be checked this time

- social, charity, regulators, appstore, news

## Cite

Truth Signal, Lenscrafters, Inc.: truth score 89 out of 100, legitimacy confidence High, assessed 2026-10-27, https://truthsignal.com/business/lenscrafters.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/lenscrafters.com