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Its website address was registered 27 years ago, and is locked against transfer to someone else. It has 11,804 reviews on Trustpilot. Customers have left 6,139 reviews on SmartCustomer, averaging 4.2 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 29 complaint(s) filed against business. Of its 189 complaints closed in three years, 19 were resolved to the customer's satisfaction. We could not find an address or an email address.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Support phone: +1 800-536-7266","source":"website","plain":true},{"text":"Domain registered 27 years ago","source":"rdap","plain":true},{"text":"Trustpilot: 11,804 reviews","source":"reviews","plain":true},{"text":"Great independent reputation: 6,139 reviews on SmartCustomer, rated 4.2 stars out of 5","source":"reviews","plain":false},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"Better Business Bureau: rated F, not accredited; 189 complaints closed in three years, 19 of them resolved to the customer's satisfaction","source":"bbb","plain":true}]],["Not found","none",[{"text":"Address information was not found from our checks.","source":"registry","plain":false},{"text":"Email address information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in the US; serves the US · BBB rating F","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 27 years ago","good"],["Who they are","website","Website details","globe","Company contact phone number is available","good"],["Reputation and track record","reviews","Customer reviews","star","11,804 reviews on Trustpilot · SmartCustomer 4.2 stars from 6,139 reviews","good"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 29 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 2 social media platforms (Instagram and X); the largest audience is 7,068 followers on X","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name is blocked","good"]],"tally":"8 clear · 2 for information","held":null,"satisfaction":[["Trustpilot","","11,804 reviews · rating not read",false],["SmartCustomer","4.2","6,139 reviews",false],["BBB","F","19 of 189 resolved",false]],"found":{"registry":[["The Better Business Bureau rates it F, and does not accredit it; 19 of its 189 complaints closed in three years were resolved to the customer's satisfaction","bad"]],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[],"reviews":[["11,804 reviews on Trustpilot","good"],["Rated 4.2 stars out of 5 from 6,139 reviews on SmartCustomer","good"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"]],"wayback":[],"social":[],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"Company contact phone number is available","source":"website"},{"text":"Its website address was registered 27 years ago","source":"rdap"},{"text":"11,804 reviews on Trustpilot","source":"reviews"},{"text":"Great independent reputation: 6,139 reviews on SmartCustomer, rated 4.2 stars out of 5","source":"reviews"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"The Better Business Bureau rates it F, and does not accredit it; 19 of its 189 complaints closed in three years were resolved to the customer's satisfaction","source":"bbb"}]],["Not found","none",[{"text":"Address information was not found from our checks.","source":"registry"},{"text":"Email address information was not found from our checks.","source":"website"}]]]},"answer":"Is lens.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/lens.com","assessed_at":"2026-10-11T11:03:58.089558+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Discount Contact Lenses Online: truth score 84 out of 100, legitimacy confidence High, assessed 2026-10-11, https://truthsignal.com/business/lens.com"}}