# Lands' End (landsend.com)

Is landsend.com legit and trustworthy? Truth score 86 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 86 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from Trustpilot · 701 reviews · rating not read; SmartCustomer 2.1 · 272 reviews; Reviews.io 2.42 · 144 reviews
- Claimed: no
- Assessed: 2026-10-26

## Business details

- Category: Department store
- Founded: 1963
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 32 years
- Address: Lands’ End, Inc. 5 Lands’ End Lane Dodgeville, Wisconsin 53595
- Email address: websiteinquiry@landsend.com
- Phone number: +1 800-215-3545
- Contact page: Not found
- Website: https://landsend.com/
- Social media: Not found

## Summary

We read 2 of its pages: returns and privacy. Its website address was registered 32 years ago, and is locked against transfer to someone else. It has 701 reviews on Trustpilot. No malware or phishing warnings found for its website. Be cautious: its 272 reviews on SmartCustomer average only 2.1 stars out of 5. Its 144 reviews on Reviews.io average only 2.42 stars out of 5. We could not find social media profiles.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: email read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing. Final check: contact page linked: the site's own pages name it in a link or heading, but no such page was read.

## Positives

- We read 2 of its pages: returns and privacy (source: website)
- Its website address was registered 32 years ago (source: rdap)
- 701 reviews on Trustpilot (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (272 on SmartCustomer), but it falls short with only 2.1 stars out of 5 (source: reviews)
- A substantial number of independent reviews (144 on Reviews.io), but it falls short with only 2.42 stars out of 5 (source: reviews)

## Not found

- Social presence information was not found from our checks. (source: social)

## How to check if landsend.com is legit

To check if landsend.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about landsend.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves Austria, Germany, the UK and the US; founded in 1963 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 32 years ago (Clear)
- Who they are: Website details: We read 2 of its pages: returns and privacy (Clear). Pages found: returns (https://landsend.com/us-returns/), privacy (https://landsend.com/_popup/pop_help_0801_policies.html)
- Reputation and track record: Customer reviews: 1,117 reviews across 3 platforms, rated 2.1 to 2.42 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence:  (Not found)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from landsend.com's own pages.

- How long you have to return: “We accept most returns within 90 days of the shipping date and will refund to your original payment method when available.” (https://www.landsend.com/us-returns/)
- Do returns cost anything: “If your return qualifies, you'll also have the option to choose merchandise credit for a free return.” (https://www.landsend.com/us-returns/)

## Could not be checked this time

- social

## Cite

Truth Signal, Lands' End: truth score 86 out of 100, legitimacy confidence High, assessed 2026-10-26, https://truthsignal.com/business/landsend.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/landsend.com