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For over a decade, JustFab has served as the leading fashion membership for the shoe-obsessed—an expert in quality, comfort, style and variety.","question":"In their own words"},{"url":"https://www.justfab.com/policy/shipping","kind":"shipping","quote":"Return shipping and handling for non-contiguous US territories, including Alaska, Hawaii, Puerto Rico and APOs, is $9.","question":"Delivery cost"}],"reviews":[{"url":"https://www.trustpilot.com/review/justfab.com","found":true,"label":"Trustpilot","rating":null,"source":"reviews","reviews":27061},{"url":"https://www.smartcustomer.com/reviews/justfab.com","found":true,"label":"SmartCustomer","rating":2.6,"source":"reviews","reviews":10358},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Reviews.io","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Trustindex","rating":null,"source":"reviews","reviews":null},{"url":null,"found":null,"label":"Google","rating":null,"source":"reviews","reviews":null}],"breaches":[],"reasons":[{"text":"Pages read: contact, about, shipping, terms, privacy","source":"website"},{"text":"Domain registered 27 years ago","source":"rdap"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"Trustpilot: 27,061 reviews","source":"reviews"},{"text":"Support phone: +1 855-666-0866","source":"website"},{"text":"Email authentication configured: SPF, DMARC (quarantine)","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"No known company data breach","source":"hibp"},{"text":"Social presence on 5 platforms: facebook, instagram, tiktok, x, youtube; largest audience 9,456,869 followers on facebook","source":"social"},{"text":"YouTube channel with 6,960 subscribers, 227 videos, last upload 2026-04-08","source":"social"},{"text":"SmartCustomer: rated 2.6 from 10,358 reviews","source":"reviews"},{"text":"Real visitors since 2021-02 or earlier","source":"crux"},{"text":"Among the 200,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"}],"concerns":[{"text":"SmartCustomer: rated 2.6 from 10,358 reviews","source":"reviews"},{"text":"Popularity jumped from unlisted to top 500,000 by 2026-04: a burst of traffic, not a track record","source":"crux"}],"evidence":[{"source":"bbb","ok":false,"fetched_at":"2026-10-18T23:21:38.273053+00:00","error":null,"why":null},{"source":"crux","ok":true,"fetched_at":"2026-10-18T23:21:22.288148+00:00","error":null,"why":null},{"source":"dns","ok":true,"fetched_at":"2026-10-18T23:21:22.421177+00:00","error":null,"why":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-18T23:21:38.795948+00:00","error":null,"why":null},{"source":"google_places","ok":null,"fetched_at":"2026-10-18T23:21:22.036000+00:00","error":null,"why":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-18T23:21:21.779391+00:00","error":null,"why":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-18T23:21:22.641141+00:00","error":null,"why":null},{"source":"ico","ok":true,"fetched_at":"2026-10-18T23:21:25.996339+00:00","error":null,"why":null},{"source":"opendata","ok":true,"fetched_at":"2026-10-18T23:21:22.288658+00:00","error":null,"why":null},{"source":"radar","ok":true,"fetched_at":"2026-10-18T23:21:22.741172+00:00","error":null,"why":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-18T23:21:22.486678+00:00","error":null,"why":null},{"source":"registry","ok":null,"fetched_at":"2026-10-18T23:21:26.125199+00:00","error":null,"why":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-18T23:21:22.984645+00:00","error":null,"why":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-18T23:21:22.449477+00:00","error":null,"why":null},{"source":"social","ok":true,"fetched_at":"2026-10-18T23:21:38.748646+00:00","error":null,"why":null},{"source":"trustindex","ok":true,"fetched_at":"2026-10-18T23:21:27.401939+00:00","error":null,"why":null},{"source":"wayback","ok":false,"fetched_at":"2026-10-18T23:21:22.284636+00:00","error":null,"why":null},{"source":"website","ok":true,"fetched_at":"2026-10-18T23:21:26.068390+00:00","error":null,"why":null},{"source":"wikipedia","ok":null,"fetched_at":"2026-10-18T23:21:22.561989+00:00","error":null,"why":null}],"cost":{"gathering":0.0015,"score":0.00023,"total":0.00173},"claimed":false,"claimed_at":null,"summary_text":"We read 5 of its pages: contact, about, delivery, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It has 27,061 reviews on Trustpilot. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 10,358 reviews on SmartCustomer average only 2.6 stars out of 5. We could not find an email address.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: contact, about, shipping, terms, privacy","source":"website","plain":true},{"text":"Domain registered 27 years ago","source":"rdap","plain":true},{"text":"Trustpilot: 27,061 reviews","source":"reviews","plain":true},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"An excellent number of independent reviews (10,358 on SmartCustomer), but it falls short with only 2.6 stars out of 5","source":"reviews","plain":false}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in the US; serves the US","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 27 years ago","good"],["Who they are","website","Website details","globe","We read 5 of its pages: contact, about, delivery, terms and privacy","good"],["Reputation and track record","reviews","Customer reviews","star","37,419 reviews across 2 platforms, rated 2.6 to 2.6 out of 5","bad"],["Reputation and track record","crux","Visitor traffic","eye","Its visitor numbers jumped suddenly into the top 500,000 websites by April 2026: a burst of traffic rather than a steady history","info"],["Reputation and track record","wayback","Web history and authority","history","Waiting its turn; asked again tomorrow","wait"],["Reputation and track record","social","Social presence","users","It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 9,456,869 followers on Facebook","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name goes to spam","good"]],"tally":"1 be cautious · 6 clear · 2 for information · 1 checking","held":null,"satisfaction":[["Trustpilot","","27,061 reviews · rating not read",false],["SmartCustomer","2.6","10,358 reviews",false]],"found":{"registry":[],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[["Company contact phone number is available","good"]],"reviews":[["27,061 reviews on Trustpilot","good"],["Rated 2.6 stars out of 5 from 10,358 reviews on SmartCustomer","bad"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"],["It is among the 200,000 most-visited sites on the internet (Cloudflare Radar)","good"]],"wayback":[],"social":[["Its YouTube channel has 6,960 subscribers and 227 videos, the latest uploaded on 8 Apr 2026","good"]],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"We read 5 of its pages: contact, about, delivery, terms and privacy","source":"website"},{"text":"Its website address was registered 27 years ago","source":"rdap"},{"text":"27,061 reviews on Trustpilot","source":"reviews"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"An excellent number of independent reviews (10,358 on SmartCustomer), but it falls short with only 2.6 stars out of 5","source":"reviews"}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website"}]]]},"answer":"Is justfab.com legit and trustworthy? Truth score 78 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 2 for information, 1 still being checked. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/justfab.com","assessed_at":"2026-10-18T23:21:39.133726+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, JustFab: truth score 78 out of 100, legitimacy confidence High, assessed 2026-10-18, https://truthsignal.com/business/justfab.com"}}